Serpentini Chevrolet of Orrville

Stephen knows his cars and is extremely capable. Both my wife and I were impressed with his enthusiasm and professionalism. The entire staff is supportive, but it was Stephen who brought us into the door a wife and I were impressed with his enthusiasm and professionalism. The entire staff is supportive, but it was Stephen who brought us into the door and the reason we'll buy our next GM product here. I recommend Stephen without any reservations. More

On 1/5/2012 took my '01 Dodge Grand Caravan Sport to Orrville Serpentini for a LOF and Tire Rotation. Afterward, I was told by service adviser (John Camp) that the mechanic (Richard Smith) said my vehi Orrville Serpentini for a LOF and Tire Rotation. Afterward, I was told by service adviser (John Camp) that the mechanic (Richard Smith) said my vehicle needs a new serpentine belt and a new belt tensioner and gave a quote of $212.00 plus tax for the repair. It was put in writing on my bill. I refused to have the repair done because of my past experience at this dealership. On 2/8/2012 I took my vehicle to a DIFFERENT repair center that does service work only and had the top mechanic check it out. He actually took the serpentine belt off and checked the belt tensioner. He said everything worked fine with the belt tensioner and the belt did not need replaced. He said the belt did not even have any cracks in it. On 2/27/2012 I took my vehicle back to Orrville Serpentini and questioned the service advisor (John Camp) and the mechanic (Richard Smith) why I needed a new serpentine belt and belt tensioner. The mechanic inspected my vehicle and couldn't tell my why it needed replaced. He said all he knows is that he must have heard a noise. I questioned the service advisor and mechanic why they would tell me I needed those parts replaced JUST because they heard a noise. They were both adamant that they wouldn't have told me I needed those parts replaced if they hadn't needed them replaced. The mechanic said he must have seen something wobbling. Now here's the kicker: They were STILL adamant about it and refused to admit they made a mistake after I told them I took my vehicle to a DIFFERENT repair garage and the mechanic thoroughly inspected both parts and said they did NOT need to be replaced. At this point I realized I was wasting my time talking with these guys so I just left. This is now the SECOND time that I have had a vehicle of mine at THIS dealership for a LOF and was told I needed repair work done that I was afterward told by another mechanic at another garage was NOT needed. After writing this review, I was promptly left a message by the general manager of the business asking me to return his call--which I did. He insisted that his company did not do anything wrong and that it was simple a case of miscommunication and misunderstanding--mostly on my part. Right. What is there to misunderstand about Serpentini saying I needed significant repairs done (and writing so on my bill for a LOF and tire rotation) and then having another mechanic at another business thoroughly inspect the parts in question and then tell me those parts do NOT need to be replaced? The general manager's biggest concern seemed to be how I would be able to change this unfavorable review to a more favorable one since I had already sent it in. I also spoke with the service manager of the business. Initially, she also insisted that this was all just a case of miscommunication and misunderstanding. However, she finally did admit that there were mistakes made on their end and she offered me a free oil change to put the whole matter behind us. The bottom line (and whole point of this review) is that if you take your vehicle to Orrville Serpentini for a LOF and they tell you that you need significant repairs done that you were unaware beforehand needed done, it is in the best interest of your pocketbook to get a second opinion from another mechanic at another business BEFORE having Orrville Serpentini do the work. More

Mr. Fusco was very helpful in my purchasing of a 2007 Silverado. I felt like I was receiving a good deal and was treated great. The truck is a great truck and I'll be back for the next one,when it comes Silverado. I felt like I was receiving a good deal and was treated great. The truck is a great truck and I'll be back for the next one,when it comes time. More

I really had a pleasant buying experience thanks to Eric and his team. I would recommend this dealership to anyone who's looking to purchase a new or used vehicle. Thanks again Eric! and his team. I would recommend this dealership to anyone who's looking to purchase a new or used vehicle. Thanks again Eric! More

Eric was pleasant, helpful, not an arm twister, knowledgeable, personable, warm, a good sense of humor, responded positively to all our questions, good personal skills. How many adjectives does on knowledgeable, personable, warm, a good sense of humor, responded positively to all our questions, good personal skills. How many adjectives does one need? We walked out with a 2012 Equinox and are smiling. More

I drove 53 miles to come here after receiving horrible service at another dealership. They not only went out of their way to sale me a car once I was here but helped me on the phone earlier to make it eas service at another dealership. They not only went out of their way to sale me a car once I was here but helped me on the phone earlier to make it easier once I got down there. They were friendly and helpful but above all they were honest and that is important to a single mother buying a car without help. I would recommend this dealership and it's employees wholeheartedly to anyone shopping for a vehicle. Darcell M. More

I want to thank Pete for his friendliness and his help in helping me pick out my new car. He knew I was nervous and went above and beyond to help me feel comfortable. He was knowledgeable about the car I wan helping me pick out my new car. He knew I was nervous and went above and beyond to help me feel comfortable. He was knowledgeable about the car I wanted and all of the finance people knocked them-selves out to help me get the deal I wanted. This is the 2nd car I've purchased from Serpentini and when the time comes I will definately be back! Thanks again Pete for all of your help! More

I went there looking for a Colbalt I had seen on the internet. Eric came right out and helped me find what I was looking for. I told him I didn't have much time and I wanted the info straight. He tol internet. Eric came right out and helped me find what I was looking for. I told him I didn't have much time and I wanted the info straight. He told me the good, and the not so good. He didn't force me into any sale, let me test drive it as I needed. He helped me work out financing and a payment plan that would work for me. This was a little over a year ago, and he still checks in with me to make sure everything is ok with my car and that I'm happy with it. 8 months after I purchased my car my sister was up from VA and needed a car and I took her to Eric and he helped her get a brand new car she likes and helped her get it fast so she could get home. I reccommend Eric to anyone I know is looking for a car, and I will deal with him and Serpentini. More

Jonathan is an awesome person to work with. I have recommended him to several friends and refer family him as well. I look forward to work with him again in the future for any car needs. recommended him to several friends and refer family him as well. I look forward to work with him again in the future for any car needs. More

We found this dealership to be the most willing to help us find a car for us within the budget we had set.We looked at dealerships all over northeast ohio and found this one to be the best for us. They wer us find a car for us within the budget we had set.We looked at dealerships all over northeast ohio and found this one to be the best for us. They were very friendly and helpful. More