Serpentini Chevrolet of Orrville

My Mother is 89 years old. Her Buick Park Avenue of 24 years finally died. I cannot tell you how much I dreaded having to help her buy a new car. She is unusually outspoken and definitely not a timid ol years finally died. I cannot tell you how much I dreaded having to help her buy a new car. She is unusually outspoken and definitely not a timid old lady. Nothing and nobody are good anymore, especially cars and salesmen. She wanted to go to Serpentini because she thought she could afford a Buick. She couldn't (once we looked at the prices). Ray was the first person they sent us to when we went inside the sales office. He entered the lions den with no fear and came out nearly unscathed. I've never seen ANYONE handle my Mom like that. I mean, she was nearly docile by the end of it. He listened to what she wanted, went and got her a Chevy Cruz (now, I would say $18,000 for the bottom line one is a BIT steep but luckily she didn't think so), she test drove it and bought it. He worked through all the details with her and has already gone far and above what he should have as a salesman. He has also asked her to call him when she gets her title in the mail, and other matters so he can help her. Luckily, he knew our family and an 87 year old man my Mom knew walked in (getting his free weekly car wash) and put in a good word for Ray so it was all downhill from there. I've never been so relieved in my life. Only thing to worry about now is her remembering what all the "gadgets" are for on the dash and remote door opener (she never had one of those before). I'm sure he will be happy to help her with any questions. Like I said, he was MORE than great and YOU NEED TO GIVE HIM A HUGE RAISE RIGHT AWAY. Not kidding. More

I approached the purchase of this truck differently than I ever have in the past, and Steve was the one who made it happen. I appreciate all the leg work that he put in and also a big thanx to him and the S I ever have in the past, and Steve was the one who made it happen. I appreciate all the leg work that he put in and also a big thanx to him and the Serpintini team for a great price. More

I appreciated the service from Stephen Fusco, and Ray Hawk. Thanks Stephen for going the extra step to explain the bluetooth capabilities and OnStar. If this were not have explained I would most likely n Hawk. Thanks Stephen for going the extra step to explain the bluetooth capabilities and OnStar. If this were not have explained I would most likely not be using it at this present time. And thank you Ray Hawk for your work and time to help us capture the best price. Overall it was my wife and I best experience with a car dealership, and thats why I recommend Serpentini Chevrolet in Orrville. Thanks Again!! More

The moment we walked in to the present my husband and I have been treated royally at Serpentini. Pete was very helpful, friendly, and reasonable. Pete knew all about the models we were considering and answ have been treated royally at Serpentini. Pete was very helpful, friendly, and reasonable. Pete knew all about the models we were considering and answered all our questions. The staff at Serpentini went above and beyond in friendliness to us and seeing that we are satisfied. We were able to purchase our new Cruze with confidence that their service will be second to none. More

There are car dealerships and there are car dealerships. Some people will do anything they can to get a sale, while others genuinely care about the quality of the product you're purchasing and service provi Some people will do anything they can to get a sale, while others genuinely care about the quality of the product you're purchasing and service provided to get you to that purchase. Serpentini of Orrville is definitely the latter. From the moment I walked in, I felt at ease, as if my concerns, both about product and cost, were being considered. I never felt pushed and instead, I felt that the dealership went out of its way to accommodate my needs. I couldn't be happier with my new car and I must recommend that if ANYONE is looking to purchase or lease a car, new or used, Serpentini in Orrville is the only dealership to consider. They have my business for life and I cannot recommend them any higher. More

Everyone at The Orrville Store are super friedly and respectful and treat you as family.They are very helpful,kind,and go out of their way to help you. Eric , Joe F. and Joe P. the guys that helped me w respectful and treat you as family.They are very helpful,kind,and go out of their way to help you. Eric , Joe F. and Joe P. the guys that helped me were great. I have been buying cars for over 35 years and Serpintini/Orrville is the best of all, Mr.Serpentini should be very proud of his Orrville Dealership and staff. More

Wow - have you ever purchased a car in under 2 hours - including paperwork and the test drive? I did - Jason, Jim and Mark made the experience fun and painless. including paperwork and the test drive? I did - Jason, Jim and Mark made the experience fun and painless. More

Steve, Mark, and Chris were great! They all worked very hard to satisfy us on price and extras. Thanks for working out a sweet deal Steve! You made me very happy! hard to satisfy us on price and extras. Thanks for working out a sweet deal Steve! You made me very happy! More

I came to serpentini because we have been looking for a chevy dealer to deal with for a long time, sence ewing,s went out of buisness. and my wife came tried this dealer and met ray hawks and he was so fre chevy dealer to deal with for a long time, sence ewing,s went out of buisness. and my wife came tried this dealer and met ray hawks and he was so freindly and down to earth she bought an new chevy equinox in 2011. and told me i had to go check them out and how great they are. and she was so right. i just bought a new equinox from ray hawks and there was no preasure at all from any one at any time. ray makes you feel like your family. we have found a new dealer. RICK HARDING More

This will have to rank as one of the best if not the best This will have to rank as one of the best if not the best car buying experiences that I have ever had! The sales staff were great to work with, and t This will have to rank as one of the best if not the best car buying experiences that I have ever had! The sales staff were great to work with, and there was no pressure at all. More