Serpentini Chevrolet of Orrville

Getting Screwed Bought a car from this dealership and was told it is a good solid car and in as little as 2 years it has completely fallen apart. Went to a mechanic Bought a car from this dealership and was told it is a good solid car and in as little as 2 years it has completely fallen apart. Went to a mechanic for general work and he said that the front bushing came loose and rubbed a hole in my sub frame. Went back to Serpentini and showed them the problem they sent it to their service tech and he came back with a list of stuff costing me $484 in work. Went to pick up the car and the sub frame was still cracked got an "oops we missed it" attitude. After a couple of hours of arguing over how did this happen they came back with another $505 quote to fix the problem they missed in the first place. I knew that when I saw the sub frame not fixed I would end up having to pay out the wazoo for the fix. Asked to speak with Bob Serpentini and was basically told I was not allowed. What kind of company screws up and makes the customer pay for their screw up? Serpentini Chevrolet that is who. More

happy buyer This has been a great experience with profession people in a professional dealership. Thank you John and the team for everything.I love my vehicle. This has been a great experience with profession people in a professional dealership. Thank you John and the team for everything.I love my vehicle. More

Truck Buying Experience at Serpentini Chevrolet of Orrville My Wife and I were looking for a used truck to pull a travel trailer. She saw a 2008 Dodge Ram SXT advertised online at Serpentinin Chevrolet Buick of My Wife and I were looking for a used truck to pull a travel trailer. She saw a 2008 Dodge Ram SXT advertised online at Serpentinin Chevrolet Buick of Orrville. We traveled there and looked around the lot for it when Zach Bauer approached us and introduced himself. We asked about the truck and he was surprised to hear that we responded so quickly since it only just had been placed online. He said yes the truck was only now getting cleaned and he would bring it right out. He went over the truck in detail showing us every feature and explaining its capabilities. His knowledge about the truck was a good selling point. We took a nice test drive through town and we were hooked. We sat down with Zach and went over the price of the truck and its history. It had a clean Carfax and it was easy to see that the truck was well cared for by its previous owner. We went over the selling price of the truck and though there wasn't much wiggle room Zach did his best to help us out to reach a price that worked for both sides of the table. Through the whole experience Zach was courteous and professional. He did not use any high pressure tactics. His humor and quiet demeanor were genuine. We felt at ease with him. While waiting for the paper work to be finalized we met Stephen Fusco the Sales Manager who made us feel welcome to Sepentin's and wanted us to feel comfortable while there. Zach showed us around the Serpentini facility and while looking around he displayed a sense of pride about the place. All-in-all our experience at Serpentini Chevrolet Buick of Orrville was a great one. More

2nd time around We've bought two cars from Serpentini in Orville and would NOT think of going ANYWHERE else for a car purchase... Greeted at the door by a friendly st We've bought two cars from Serpentini in Orville and would NOT think of going ANYWHERE else for a car purchase... Greeted at the door by a friendly staff and made to feel at ease about any car purchase !!! We even got a tour of the new facility !! They explained EVERY detail of every car we looked at and were very knowledgeable about every car we looked at... from the sales staff to the maintenance staff.. they were all so very helpful and knowledgeable.. John Williams and Jason Anderson ARE the best of the best ...Thank You Both !!! I am planning on paying off my buick an a couple of years and I will be right back to Orrvile to get yet another vehicle from Serpentini !! A HAPPY RETURNING CUSTOMER !!!! Brian and Polly Burrell Dover, Ohio More

BUYING EXPERIENCE OVER INTERNET I would like to thank Serpentini Dealership for my buying experience over internet and especially Eric Johnson. I live in Indiana and seen a car they I would like to thank Serpentini Dealership for my buying experience over internet and especially Eric Johnson. I live in Indiana and seen a car they had for sale on internet. I called and talk with Eric and told him It was to far for me to drive to see a car and if the car was as nice as the pictures showed. He promise me the car was as nice as it looked. So I took his word for it and bought the car and Eric had it shipped to me. I am retired and was looking for a nice used car to drive around town and let me tell you I was not disappointed when the car arrive at my door. I could not believe how nice this car really is and buying it with only seeing the pictures and talking with Eric. With all my years buying a vehicle this was the easiest deal I ever had and Eric was such a nice and wonderful person to deal with. Since buying the car Eric has called me 3 times to see if everything is okay and how is the car doing this was a buying experience I will never forget and if I am ever looking to but another vehicle Serpentini Dealership will be the first place I check . Thanks Again to everyone at the dealership. Bill FROM INDAIANA. More

currently purchase from Serpentini I would like to thank Eric for make this one of the best car buying experience ever. .thanks to the whole staff at Serpentini. Best ever!! I would like to thank Eric for make this one of the best car buying experience ever. .thanks to the whole staff at Serpentini. Best ever!! More

2008 SATURN When I first pulled into Serpentini of Orrville, there was a young guy walking on the lot. He smiled and I went on to look at a couple of cars. When I When I first pulled into Serpentini of Orrville, there was a young guy walking on the lot. He smiled and I went on to look at a couple of cars. When I decided that I would like to test drive one of the cars, I hunted for a salesman. As I drove the short distance, there was this guy again and he smiled. I asked him if he was a salesman and he said, "Yes, how can I help you?" I test drove what was to become my "new" vehicle to me and I really enjoyed my conversation with Brandon McKee! He made me feel comfortable, showed me the new facility, and introduced me to the manager and other employees. There was never a time I felt pressured. A good price was met and next came all of the paperwork! Before I left, Brandon helped me with the "OnStar" feature and explained all of the buttons and gadgets so I would be more adjusted. I would recommend Serpentini to anyone! Trenda Stephenson More

pleasent experience Eric is the best salesperson i have ever worked with. Very helpful from beginning to end. I would recommend him to anyone i know that is looking for Eric is the best salesperson i have ever worked with. Very helpful from beginning to end. I would recommend him to anyone i know that is looking for a car.I'm know i will enjoy my Buick for years to come. More