Serpentini Chevrolet of Orrville

Great truck buying experience Buying a truck from Ray at Serpintini,was a great experience. He was straightforward from the beginning. I feel that he worked hard to get a deal done Buying a truck from Ray at Serpintini,was a great experience. He was straightforward from the beginning. I feel that he worked hard to get a deal done. He, as well as all the employees I dealt with, were very professional. I would highly recommend dealing with Ray and the rest of the Serpintini team. More

Great dealership I am a repeat customer to Serpentini, but this was my first experience to the Orrville location. My salesman Matt was excellent and made me feel right I am a repeat customer to Serpentini, but this was my first experience to the Orrville location. My salesman Matt was excellent and made me feel right at home. In fact everyone at the dealership was very pleasant. I thoroughly enjoyed the tour of the dealership. More

sales staff veryhelpful I had a very positive buying experience. Eric Johnson was knowledgeable, professional and helpful. I don't buy a car often so he guided me through t I had a very positive buying experience. Eric Johnson was knowledgeable, professional and helpful. I don't buy a car often so he guided me through the process and found me a car I love. Looking forward to working with them for many years. More

Great Experiance We were immediately met with a friendly sales staff. They listened to what we wanted to do and what we could afford. Eric worked with us to get what w We were immediately met with a friendly sales staff. They listened to what we wanted to do and what we could afford. Eric worked with us to get what we wanted. I think we got exactly what we wanted without a lot of back and forth. Eric was very professional. I would ask for him again if I decided to purchase another vehicle and would come to Serpentini Chevrolet. More

C Oberlin I would like to express how much Serpentini Orrville made my car buying a positive experience. I was able to purchase the Cadillac I was looking for l I would like to express how much Serpentini Orrville made my car buying a positive experience. I was able to purchase the Cadillac I was looking for locally at a reasonable price. A special thank you to Matt Matjunas and Jason Anderson. Car buying is not my favorite thing to do but every fourteen years one has to take that step and Serpentini made a home run out of the experience. Best Regards Charles Oberlin More

They are a normal dealer I guess! Dealership location looked new, nice and clean was offered beverages which made the long deal process less uncomfortable. I personally shopped for a Dealership location looked new, nice and clean was offered beverages which made the long deal process less uncomfortable. I personally shopped for a class and make of vehicle I was looking for. After searching for a few weeks I happened upon a vehicle that looked nice and called the dealership. No information was available by phone so I waited a day and then visited the dealership to look at a particular vehicle. Really liked the vehicle, a few problems for the age but most but not all I expected and accepted. The vehicle I purchased had no owners manual or front floor or any other mats. I agreed to them providing the mats twice but as of yet I have not received them. The owners manual was missing but 30 days after purchase I received that in the mail. I inquired about a second set of keys at the time of purchase, they said they didn't have them but they programmed new ones for me, the extra set was just hanging in the back office(Thanks for the programming). I had concerns with a few rust spots and articulated them to Tyson, I was given a small bottle of paint and told I could fix it myself easily with this little bottle"No problem". I would say if your looking at a used vehicle while shopping at Serpentini Chevrolet of Orrville expect nothing more than a used car salesmen with free bottles of water. When you buy a car here, get EVERYTHING in writing, and get all issues resolved before you leave with the car, honestly I wouldn't accept delivery until they actually stand by their word and provide you with what they promise.. I have family members who have purchases new cars here for many years. I'm not sure if I could recommend anyone else purchasing any vehicle from this dealership new or used. 6/19 Still have not received my floor mats. Concerned that the dealership decided to put a customers name in their response. Dealerrater.com states that reviews are anonymous. It appears this dealership does not care about customers privacy or the terms of service for this site. I contacted dealerrater.com and they removed this dealerships response because they broke the terms of service and the law. More

Professional Team A professional team that is dedicated to a high level of service. We had not really planned to purchase a vehicle that morning, but were so impressed A professional team that is dedicated to a high level of service. We had not really planned to purchase a vehicle that morning, but were so impressed with the dealership staff, facilities and the personal care we received from our Sales Professional Ray Hawks and the General Manager we decided to move forward. Everyone at Serpentini of Orrville made it a pleasure to purchase a well cared for late model Mercedes C300. We highly recommend this dealership and look forward to working with them in the future. Thanks from Don and Deb More

Great Buying Experience Best buying experience from John Williams- he was super patient, and not pushy, over the couple months I was looking for the perfect Vehicle to replac Best buying experience from John Williams- he was super patient, and not pushy, over the couple months I was looking for the perfect Vehicle to replace a leased vehicle I had turned in at different dealership. Would recommend him to anyone looking for a vechicle! More