Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serpentini Chevrolet of Orrville
Orrville, OH
918 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 918 reviews
August 25, 2017
Amazing service This is my third vehicle here and I'm always treated very well that's why I keep coming back It's a nice respectful place of business Jonathan Conl This is my third vehicle here and I'm always treated very well that's why I keep coming back It's a nice respectful place of business Jonathan Conley is a great sales man More
by Bub2435
Employees Worked With
Jonathan Conley
August 24, 2017
Just Bought a Chey Trax Jonathan was very helpful showing me all the features in my new vehicle thank you for helping me get into my own vehicle with the help of my mom! Jonathan was very helpful showing me all the features in my new vehicle thank you for helping me get into my own vehicle with the help of my mom! More
by Jessica Hodgkinson
Employees Worked With
Jonathan Conley
August 24, 2017
New car Helped make the buying process very easy! Would definitely recommend to others to buy here. My sales man was very friendly. Will return for all car n Helped make the buying process very easy! Would definitely recommend to others to buy here. My sales man was very friendly. Will return for all car needs. More
by Derr1934
Employees Worked With
Matt Matjunas
August 24, 2017
Great experience I would recommend Matt Matjunas to anyone looking for a great experience when it comes to buying either a new or used car. He was super friendly and e I would recommend Matt Matjunas to anyone looking for a great experience when it comes to buying either a new or used car. He was super friendly and extremely helpful with getting me to where I needed to be in order for me to walk out the door the same day with a vehicle that I'm absolutely obsessed with. He has even checked to make sure everything was alright with my purchase the next day and has made himself available for any questions I may have. Highly recommend the dealership as well as they have a wide variety of vehicles. More
by Dpowel13
Employees Worked With
Matt Matjunas
August 22, 2017
Just bought Cruze LT Just bought my 2nd Chevy Cruze from Jon Conley. He treated me, as a female buyer, with respect, honesty and patience throughout my many questions and Just bought my 2nd Chevy Cruze from Jon Conley. He treated me, as a female buyer, with respect, honesty and patience throughout my many questions and the trial drive. He took time with me to make sure I have the car that best fits my needs. Kudos!! All of my dealings with sales and service over the past 5 years have been exemplary. More
by Tornado58
Employees Worked With
Jonathan Conley, Joe Freno, Marilyn Cruz
August 22, 2017
Pinch me Just bought a 2017 Cruze LT. First new car!!! It's absolutely gorgeous I love it.💜 Thank you so much to everyone that helped make this happen. If Just bought a 2017 Cruze LT. First new car!!! It's absolutely gorgeous I love it.💜 Thank you so much to everyone that helped make this happen. If you need a car this is the place to go. Ray Hawks is the man. More
by SweetThing
Employees Worked With
Mark Evans, Ray Hawks
August 18, 2017
Awesome time at Serpentini!!!!! Ray C. Is awesome he was great to work with and made my car buying experience AMAZING (KA POW) !!!!!! Thank You So Much for Everything!!!! Ray C. Is awesome he was great to work with and made my car buying experience AMAZING (KA POW) !!!!!! Thank You So Much for Everything!!!! More
by Brifrase
Employees Worked With
Ray Cunningham
August 17, 2017
Pushy salesmen, lousy customer service I purchased my first new to me vehicle from Serpentini Chevrolet of Orrville. All through the process I was skeptical but was assured by the salesman I purchased my first new to me vehicle from Serpentini Chevrolet of Orrville. All through the process I was skeptical but was assured by the salesman all the way up to the Manager that they had my back should anything go wrong with my vehicle. Fast forward to the first weekend I owned the vehicle just a few days after purchase and I found myself stranded nearly 3 hours away from home with a vehicle that wouldn't run and indicated transmission failure given the vehicles symptoms. After several phone calls back and forth about how they couldn't come get the car or do anything for me, they did end up doing so, about 6 hours later. They assured me days later that everything was fine and they couldn't reproduce the events as I described them. When cooler weather came in the fall and winter, the same problems every single cold weather day, my "sturdy reliable" wheels sold to me proved to be a complete nightmare. When I spoke with the office and the shop, they assured me that they knew nothing about the problem and couldn't duplicate the issue in the shop. I explained that the car needed to be in cold conditions to behave as I explained and they refused to listen, telling me it was me and not the car. I spent too much time and money and lost time at work and at home running an engine on a car that to me worked just a tad better than a paperweight sitting on my desk at work. The men at this dealership will say what they need to say to get you out the door in a car and then feel no obligation to help you the minute after you sign your name on the dotted line. I would strongly recommend looking for a car at literally any other dealership than this one. More
by Reviewer
Employees Worked With
Jason Anderson, Mark Evans, Stephen Fusco
August 17, 2017
Nice experience Eric Johnson was a joy to work with. Patient, caring and empathetic. We felt welcome the entire time. We have never had a more thorough explanation Eric Johnson was a joy to work with. Patient, caring and empathetic. We felt welcome the entire time. We have never had a more thorough explanation of the vehicle, and they were honest about all pricing and all charges. Eric made a usually nerve racking experience smooth. Thank you Eric! More
by David Drumm
Employees Worked With
Jason Anderson, Eric Johnson
August 17, 2017
Just bought awesome used truck! Just bought an amazing used truck from Serpentine Orrville from some amazing people. They took the time to get us the truck we loved under our budget. Just bought an amazing used truck from Serpentine Orrville from some amazing people. They took the time to get us the truck we loved under our budget. Highly recommend going here to anyone. Special thank you to both of the Raymonds for helping us out. More
by Davidrvaughan88
Employees Worked With
Ray Hawks, Ray Cunningham
