Serpentini Chevrolet of Orrville
Orrville, OH
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Awesome Car Buying Experience at Serpentini, Thanks to Ray I would just like to take a moment to Give Ray Hawks and the Team at Serpentini of Orrville a 5 Star Rating I'd give them a 10 star rating if there wa I would just like to take a moment to Give Ray Hawks and the Team at Serpentini of Orrville a 5 Star Rating I'd give them a 10 star rating if there was such a thing, the entire team were so very friendly and courteous during my car buying experience, which just happened to be my first new car in a very long time and they made the experience a very pleasant and enjoyable one, and I would definitely recommend Ray Hawks and this Dealership to anyone looking to buy a new Chevy or Buick or even a used car buyer that wants a great deal and experience, and oh by the way I also got a super deal on my new 2017 Chevy Cruze LT so i'm a very happy camper. Thank You To Ray and everyone who helped me!!! More
Fantastic customer service and great quality cars. The employees are very pleasant to be around and they do a fantastic job getting you into the perfect car that fits your needs. Serpentini Chevrolet o The employees are very pleasant to be around and they do a fantastic job getting you into the perfect car that fits your needs. Serpentini Chevrolet of Orrville has helped not only myself, but other family members purchase a vehicle. I highly recommend this dealership to anyone looking for a hassle free environment to purchase their first car, just as I have. More
Great!! Fantastic experience! All staff was friendly and approachable. Jon was personable and very helpful. He made assurances through the entire process so w Fantastic experience! All staff was friendly and approachable. Jon was personable and very helpful. He made assurances through the entire process so we were comfortable and confident. More
Another Terrific Experience I purchased my second pickup from Ray Hawks today. I traded my 2013 Chevrolet Silverado for an upgraded 2017! Ray personalizes the sale to meet the ne I purchased my second pickup from Ray Hawks today. I traded my 2013 Chevrolet Silverado for an upgraded 2017! Ray personalizes the sale to meet the needs of his customers. Returning customers are treated treated like old friends. I used to dread going to the dealership but not at Serpentini. The quality of service, whether in sales, business office or the shop, is nothing but friendly and professional. Every staff member goes out of their way to make sure your experience is nothing but positive & to your satisfaction before you leave. I have another Chevrolet that I purchased previously from another local competitor and the service for that vehicle has since been transferred to Serpentini. The service delivery of the other dealership is no way near what is received at Serpentini. Thanks for keeping our family on the road! We would not shop or service our vehicles anywhere else! More
Blown away with great service 5 stars is too low for the service my family got at Serpentini. I would nominate Eric Johnson for a car sales Purple Heart medal if one existed. All s 5 stars is too low for the service my family got at Serpentini. I would nominate Eric Johnson for a car sales Purple Heart medal if one existed. All stars work here. They will have my business again and again. More
Great Dealership, Great People I purchased a Camaro and couldn't have been happier with the purchase. I drove from New York to pick up and the dealership sent someone to pick me up I purchased a Camaro and couldn't have been happier with the purchase. I drove from New York to pick up and the dealership sent someone to pick me up from the airport after dropping off the rental car. After test driving, the paperwork was done fast and back on the road home. Highly recommend everyone at Serpentini. Pat was great and went over the vehicle in detail. Thanks to Steve and Kathy as well. More
Happy Very happy with the Buick I purchased. Everyone was really nice and helpful. I will be back to purchase another vehicle when the time comes I need a Very happy with the Buick I purchased. Everyone was really nice and helpful. I will be back to purchase another vehicle when the time comes I need another one. More
Awesome I really like coming here for me leasing. This is the 2nd truck i leased. Jon did a awesome Job. Thanks Jason for making it happen. Jon is a down to e I really like coming here for me leasing. This is the 2nd truck i leased. Jon did a awesome Job. Thanks Jason for making it happen. Jon is a down to earth guy who gets the job done and works with the customer to make it fit there needs. Thanks again. I will continue to come to your dealership. More
Satisfied Overall I had a good experience with Pat. he was very personable and was very respectful towards my fiance. I went to this dealership because they had Overall I had a good experience with Pat. he was very personable and was very respectful towards my fiance. I went to this dealership because they had a truck that was similar to what I was looking for, and the price was pretty much the cheapest based on all the searches I did within 100 miles of my location. Compared to other dealerships and salesmen, we were treated very well the entire time, despite being "young". In the past, we've had bad experiences or standoffish attitudes when stating upfront with what we were comfortable with paying. I thought Pat was a decent dude so I gave him 5 stars, but I only give the dealership 3, because in the end the shenanigans with prices are just the same as anywhere else, they're just more polite about it. It was pretty apparent I wanted to leave with the truck, so I can understand why they would not drop the price, but when you knock $4 off the listed price, that seems more of a slap in the face than anything. I'm not sure who's decision that was, but I think everyone could have had their cake and ate it too. Mark in Finance was very nice, and was very personable as well. More
No pressure, customer friendly car purchase Our experience with buying a car at Serpentini of Orrville was remarkably easy and remarkably satisfying. We thought we knew not only the model car b Our experience with buying a car at Serpentini of Orrville was remarkably easy and remarkably satisfying. We thought we knew not only the model car but the EXACT CAR that we wanted to purchase from the detailed description on the internet. When we dealt with Matt Matjunas to see this car, he had excellent knowledge of the vehicle. The few questions that he didn't know he was easily able to find out the answers for us. He took our concerns and doubts into consideration and had alternate options and examples for us to compare immediately. Working with him was like talking to a good friend. His no pressure, knowledgeable, friendly approach helped us realize that we had the right car from the beginning. Also getting the paperwork completed and signed with Jason Foy was streamlined and simplified. He was helpful and informative and put us at ease with his no pressure approach as well. More