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Serpentini Chevrolet of Orrville

Orrville, OH

4.1
918 Reviews

1107 N. Main Street

Orrville, OH

44667

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Showing 918 reviews

January 19, 2018

Floyd Stanard Good experience. Floyd knowledgeable and helpful. Knew what I was interested in looking at and directed me in that direction. Would return for next More

by HF007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderson, Floyd Stanard, Jason Anderson
January 16, 2018

Very poor experience This is the second car buying experience with serpentini Orrville. I gotta say it was the worst one. My first experience was excellent. This time was More

by Shirley & Kenneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Foy, Ray Cunningham
Jan 19, 2018 -

Serpentini Chevrolet of Orrville responded

Hey guys, I'm sorry to hear that you didn't enjoy your second experience as much as the first. As you know, we're human and we'll certainly use this as a learning experience to grow and better serve people like yourself in the future. As far as the live market value on your trade in, you'll see on your paperwork that we went up on that for you. (only because youre a local previous customer, not because of the live market value). The payoff was made 2 weeks short of a month. The vehicle was purchased on 12/18 and the payoff (through the bank authorized payoff system) was sent in on 1/4/18. This is a bit longer than we would like but things don't always run smoothly when dealing with the banks. Which is why we get 20-day payoffs to prevent issues like this from happening in the first place. (Not our fault or yours) Unfortunately, the new bank didn't fund your deal until 12/28. So when the funds were available, it took us less than a week to payoff your vehicle including the holiday and weekend. As far as the bank changing the payoff, which you were made aware of on the 3-way call, that is out of our control. So the salesman was correct in stating that it had already been sent in. This seems like an unfortunate set of circumstances that left us just as frustrated as you are. I'd like for you to reach out to me at your convenience at 330-683-6050. Stephen Fusco Sales manager

January 15, 2018

Great Customer service We went looking for a new truck and Eric Johnson met us in the lot and was very knowledgeable about his trucks. He helped us find exactly what my husb More

by New Truck Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderson, Mark Evans, Eric Johnson, Adam Shilling
January 15, 2018

Excellent Service From the initial contact on the website to the final step, everybody on the team was great to work with. Tyson made the entire experience really enjo More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Evans, Kathy Watson, Tyson Berkey
January 11, 2018

I am so happy with my car!! We worked with Eric Johnson and couldn't be happier. We had an idea of what we wanted to look at, and he handled everything. It was a super cold day, More

by Cynthia Summers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
January 09, 2018

Excellent Service at all levels Working with Jonathan proved out to be an excellent experience. I drove in 4 hours from Indianapolis to purchase a used car. There was a specific car More

by Ken
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Conley
January 05, 2018

Great dealership! Thank you Serpentine Chevrolet and Ray Cunningham for the great customer service provided during my car buying experience. I appreciate the honesty, a More

by Godisgood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Cunningham
January 04, 2018

Honesty and Integrity Matt Matjunas made us feel comfortable through the entire buying experience. He is a down to earth guy who cares about his customers. We traveled a g More

by Shawn & Michele
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Matjunas
January 04, 2018

Awesome I want to Thank my salesperson Raymond Cunningham for his exceptional service as well as Me Kathy Watson for all they did to get me into a vehicle. T More

by Buckeyes60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderson, Mark Evans, Jason Foy, Kathy Watson, Ray Cunningham
January 03, 2018

Replaced faulty thermostats Several months ago I had a faulty thermostat replaced at the Orrville Serpentini service garage. Unfortunately the replacement thermostat failed prem More

by rascal1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Freno
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