Serpentini Chevrolet of Orrville
Orrville, OH
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Floyd Stanard Good experience. Floyd knowledgeable and helpful. Knew what I was interested in looking at and directed me in that direction. Would return for next Good experience. Floyd knowledgeable and helpful. Knew what I was interested in looking at and directed me in that direction. Would return for next vehicle. More
Very poor experience This is the second car buying experience with serpentini Orrville. I gotta say it was the worst one. My first experience was excellent. This time was This is the second car buying experience with serpentini Orrville. I gotta say it was the worst one. My first experience was excellent. This time was the worst. So many lie. First had my trade in wrong then low balled me on the value of my trade in. I’m sorry a 2015 in very good condition and loaded and very low miles is worth more than 8 thousand. Didn’t know that’s what they gave bc sales man keep saying it would be changed never was. Took serpentini one month to pay the trade in off. So when I called and talked to the sales man about the hold up on my trad being paid off, he said the check was already sent that was a lie I literally had to do a three way call with my old bank and serpentini to get the truth. Which was not good. Second finance needed additional info but wouldn’t say anything to me. After an hour or so the sales man went to see what was going on. That’s when I found out needed additional info. It was an easy Fix on my part. Serpentini staff you really need to get your stuff together. Very disappointed in this dealership. The only good thing that came out of it was my car sadly that’s the only good thing I have to say. More
Great Customer service We went looking for a new truck and Eric Johnson met us in the lot and was very knowledgeable about his trucks. He helped us find exactly what my husb We went looking for a new truck and Eric Johnson met us in the lot and was very knowledgeable about his trucks. He helped us find exactly what my husband needed. More
Excellent Service From the initial contact on the website to the final step, everybody on the team was great to work with. Tyson made the entire experience really enjo From the initial contact on the website to the final step, everybody on the team was great to work with. Tyson made the entire experience really enjoyable. More
I am so happy with my car!! We worked with Eric Johnson and couldn't be happier. We had an idea of what we wanted to look at, and he handled everything. It was a super cold day, We worked with Eric Johnson and couldn't be happier. We had an idea of what we wanted to look at, and he handled everything. It was a super cold day, and he moved the cars so we wouldn't have to be outside too long. It was an easy process and we left that day with paperwork done for our 2012 Buick Enclave that is perfect for us. Detailing was so nice you would think it is a brand new car! More
Excellent Service at all levels Working with Jonathan proved out to be an excellent experience. I drove in 4 hours from Indianapolis to purchase a used car. There was a specific car Working with Jonathan proved out to be an excellent experience. I drove in 4 hours from Indianapolis to purchase a used car. There was a specific car I was looking for and the distance is concerning because you are unsure if the vehicle will still be available when you arrive. It was available and Jonathan did a great job in going over all the details and answering any questions my wife and I had in addition to a good cup of coffee. I highly recommend both Serpentini Chevrolet and Jonathan Conley. More
Great dealership! Thank you Serpentine Chevrolet and Ray Cunningham for the great customer service provided during my car buying experience. I appreciate the honesty, a Thank you Serpentine Chevrolet and Ray Cunningham for the great customer service provided during my car buying experience. I appreciate the honesty, assistance, and how you went above and beyond to make sure I was satisfied. The prices were great as well. Thank you again! More
Honesty and Integrity Matt Matjunas made us feel comfortable through the entire buying experience. He is a down to earth guy who cares about his customers. We traveled a g Matt Matjunas made us feel comfortable through the entire buying experience. He is a down to earth guy who cares about his customers. We traveled a good distance and would do it again. More
Awesome I want to Thank my salesperson Raymond Cunningham for his exceptional service as well as Me Kathy Watson for all they did to get me into a vehicle. T I want to Thank my salesperson Raymond Cunningham for his exceptional service as well as Me Kathy Watson for all they did to get me into a vehicle. Thank You. Timothy C Kerr More
Replaced faulty thermostats Several months ago I had a faulty thermostat replaced at the Orrville Serpentini service garage. Unfortunately the replacement thermostat failed prem Several months ago I had a faulty thermostat replaced at the Orrville Serpentini service garage. Unfortunately the replacement thermostat failed prematurely. Serpentini guaranteed their service and replaced that part again. More