Serpentini Chevrolet of Orrville

I highly, HIGHLY encourage you to NEVER do business with Serpentini Orrville. We had a deposit placed on a vehicle and were told it would hold it for 30 days. We explained to them that we were just waiting Serpentini Orrville. We had a deposit placed on a vehicle and were told it would hold it for 30 days. We explained to them that we were just waiting on a check from insurance and kept in contact. This was all communicated before we ever placed the deposit. All of a sudden, they call to let my husband know that they no longer want to honor that hold and will be selling the vehicle to someone else. It hadn’t even been close to the 30 days yet. They then offered to show us a different vehicle. Every time my husband has asked for an explanation, they skirt around the question and will not give him a straight answer. He has called and texted so many times and there’s always a new excuse of why they can’t talk right now. They refunded our deposit tonight and never explained why the car they placed a sold sign on for us was now being sold to someone else while we were within our window. More

Nothing but LIES for over a month with this pathetic dealership … wouldn’t recommend this place to anyone . Would never purchase here again . dealership … wouldn’t recommend this place to anyone . Would never purchase here again . More

Mike Nichols was great we pick out a vehicle got approved and we love our vehicle and we love our vehicle More

Carl went out of his way to make deal work definitely will deal with them again will deal with them again More

Horrible service, and sales staff. Went in and looked at a vehicle to purchase. The sales man was supposed to get back to me with the offer. No call no response reached out with in hou Went in and looked at a vehicle to purchase. The sales man was supposed to get back to me with the offer. No call no response reached out with in hours multiple times and no one ever called back and now the vehicle is sold and manager Adam was the first to respond with “a rude unprofessional gesture of well tuff it’s sold now, can’t help ya. They lie and are incompetent and should not be thought of on your next purchase. Hopefully who bought the 2009 Canyon from Serpentini of Oroville on September 6, 2024 was told about the Tranfer case problem and there was a check engine light on before they bought it More

Thank you so much Jacob C. For helping me with the purchase of my new used vehicle. You were very kind, informative and helpful with everything! So nice working with you, lo For helping me with the purchase of my new used vehicle. You were very kind, informative and helpful with everything! So nice working with you, love my vehicle. Take care, TH More

After purchasing a truck from them in March and the truck being taken back twice by April they told me to keep driving it till the engine light came on because they” can’t go digging for the issue because of being taken back twice by April they told me to keep driving it till the engine light came on because they” can’t go digging for the issue because of the insurance”…. Hadn’t came on so I kept driving, issue got worse and contacted my insurance and they informed me that no I didn’t need to wait for that so I took it to a dealership that could actually tell me what the issue was and turns out my insurance will cover 3k but the trans to replace would be 5500$. Contacted this CROOKED place and they refuse to help with any of the remaining 2,500$ because it was “at another dealership” … truth be told I wouldn’t contact this place to purchase a squeegee to wash the truck with. The sales guys are nice and helpful but the service is the absolute worst when it comes to standing behind what the sales people sell. My Advise is go somewhere that will stand behind what they sell, definitely not describing Serpentini Orrville!!! More