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Serpentini Chevrolet of Orrville

Orrville, OH

Overview
Reviews
Vehicles
4.1
946 Reviews
Serpentini Chevrolet was founded by Bob Serpentini on July 17, 1980 as the youngest ever first generation Chevrolet Dealer. Bob has grown this business to be one of the largest volume Chevy stores in the Country! American and Proud of it! We have recently moved from our original building to a brand new, state of the art facility located at 1107 N. Main Street. Stop in for a tour! We've got refreshments, a comfortable customer lounge and a children's play area. We believe in a fun dealership that makes a difference in the lives of our employees, our customers, and our community!
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1107 N. Main Street

Orrville, OH

44667

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Showing 946 reviews

June 01, 2025

Serpentini Chevrolet of Orrville May 31, 2025 BW I inquired about a vehicle from this dealership and started receiving what appeared to be automated (BOT or VA) responses from "Adam Shilling'. This n More

by BW
Recommend Dealer
No
Employees Worked With
Adam Shilling
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May 22, 2025

Carl went out of he's way to get me back. on my feet again from a upside down loan. More

by irwinsusan217
Recommend Dealer
Yes
Employees Worked With
Carl Stoll
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May 22, 2025 -

irwinsusan217 responded

Thank you so much love my new car.will tell my Family and Friends to ask for you.

May 19, 2025

Working with Marco and the sales/finance team was a pleasure. Signing process was easy and overall they got me to where I needed to be! I will be a repeat customer going forward! More

by ryanmsmith84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco McKee
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May 22, 2025 -

Serpentini Chevrolet of Orrville responded

We are delighted to hear about your positive experience with Marco and our team! Your satisfaction with the signing process means everything to us.

May 15, 2025

I have been a customer for 25 years. wanted to purchase a new equinox, they did not have what I wanted but found one in about a week. The new vehicle is fine but all facets of the financ More

by dale.richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carl Stoll
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May 16, 2025 -

Serpentini Chevrolet of Orrville responded

Dale, We apologize for when you decided to purchase the extended service contract that it indeed did cost money to purchase it. Therefore, we have submitted the cancellation. This is a process is done at the service contract company and a process for them to remove that from your loan amount. We will follow up to ensure it is removed. Thank you

May 18, 2025 -

dale.richard responded

There-in lies the problem I have with them, I was not given the option to purchase any service policy. After agreeing on a " final" out the door price I ask about %21/2 financing . I was told that was only available for a 3 year loan which i agreed too. I was then told the monthly payment would be $868,06 I initialed my o-k. Three weeks later when i received a congratulation notice from G M FINANCIAL i found i had a loan for nearly $3000 more than the agreed upon price. When i questioned thiis i was told I had o-ked the payment and the service policy was included in the quoted payment. that what I refer to as DECPTION!

May 02, 2025

Came from out of state and Matt made it the easiest/simplest process so that I could get in and out with my vehicle without any delays. Great people and pleasurable to work with More

by Jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hensel
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May 16, 2025 -

Serpentini Chevrolet of Orrville responded

Hi, Jeff. Thank you so much for leaving us a stellar review! We are happy to have you as a part of the Serpentini Family!

April 23, 2025

Mike Nichols did a great job, highly recommend this sales associate. This is my 3rd vehicle from this dealership. Great job More

by Jmansings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nichols
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May 16, 2025 -

Serpentini Chevrolet of Orrville responded

Hi! We appreciate the kind words and thank you for being a valued customer and member of the Serpentini Family!

April 22, 2025

Very friendly and helpful answering my questions about the vehicle. The financing process was simple and easy to understand. More

by mcknigd63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Kelsey, Marissa (finance dept)
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Apr 22, 2025 -

mcknigd63 responded

Thanks for the good service and making the process of buying the Jeep simple.

May 16, 2025 -

Serpentini Chevrolet of Orrville responded

We're thrilled to hear about your positive experience! Thank you, for choosing us and sharing your feedback.

April 13, 2025

They an excellent selection of vehicles with great prices,very knowledgeable people who help you with whatever questions you have, plus the financing options available are very flexible. The best part More

by aaronmyers83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Smith and Marissa from Finance , Floyd Stanard
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March 31, 2025

Ray Hawk is a great, dedicated salesman who keeps in communication with customer. Despite discovering issue with purchased used vehicle, John Williams used car manager worked to make it right. More

by Jeff Rowley
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ray Hawks, John Williams
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Apr 07, 2025 -

Serpentini Chevrolet of Orrville responded

Hi, Jeff. Thank you for the review! We appreciate you taking the time to share your experience and being a part of the Serpentini Family.

March 28, 2025

I won't be purchasing a car from this dealership again. I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were More

by Hoover
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conner
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Apr 07, 2025 -

Serpentini Chevrolet of Orrville responded

Teresa, We are sorry to hear about your experience. Sounds like everything went well with sales overall. We appreciate you understand things happen as far as the light coming on. We complete own the breakdown in communication and follow-up with service and we will be reaching out very soon to correct this. Thank you for bring this to our attention and we will learn from this. We want to create a great customer experience without the whole process sales to service

Apr 14, 2025 -

Hoover responded

Not sure I want to say things went well over sales! We had two different people, and they were nice, but we had to tell the first guy about the SUV we were interested in because after he went and looked & said they really didn't have any with third row which my reply was THEY HAVE ONE ONLINE!! He apologized for overlooking that one. Mind you when I spoke to someone online, I specifically stated what we wanted and didn't want to make a trip all the way up there for them not to have any, so they better make sure they have some then for us to get up there to say they really didn't have any!! He also gave me wrong info on the financing. I finally received the paperwork from financing and don't get me started on that!! Oh, and I finally received my car back for the engine light to come right back on a few miles down the road. So, it has another appointment today to figure it out!!(4-14-25) At least this time they gave us a loaner vehicle!! (Conner seems like he's trying though...... no issues with him)

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