Sentry West Mazda

Fantastic to work with. They handled my lease buyout with precision. Tim is a great sales manager, and Jim in service is the best. I cant say enough, they are the best. They handled my lease buyout with precision. Tim is a great sales manager, and Jim in service is the best. I cant say enough, they are the best. More

My experience with Sentry West Mazda was fantastic. I recently took my 2009 Mazda 6I to fix a flat after hitting a giant pothole. While completing the task, they found a significant unrelated issue. I I recently took my 2009 Mazda 6I to fix a flat after hitting a giant pothole. While completing the task, they found a significant unrelated issue. I was pleasantly surprised when they told me the part was still under warranty and replaced it at no cost. The service technician was courteous, friendly, and professional, explaining the process clearly and keeping me updated. It's amazing how my 14-year-old Mazda 6I still drives like new, thanks to Mazda's excellent design, exceptional workmanship, and quality parts. That said, I feel the professional, trustworthy, and efficient service from Jim Kelley and his team at Sentry West Mazda service is what makes keeping the car in this shape a pleasure. I will buy a Mazda again, and it will be at Sentry Mazda West. More

After usually very stressful and anxious experiences with other car dealers, I always go back to Sentry West Mazda. They are authentic, honest and provide the best value and service around here. Even at this other car dealers, I always go back to Sentry West Mazda. They are authentic, honest and provide the best value and service around here. Even at this difficult time, they delivered me the exact car I asked within a few days at MSRP. Tim Colleton is the kindest and most reliable sales person I have ever met. He has exceptional people skills and expert knowledge about Mazda cars. He taught me all about my new car. He returned my phone calls always quickly. He made my car purchase experience very smooth, enjoyable and happy one. Great cars and great people! The facility is always super clean and stylish too. More

I had a great experience with Vardan, the finance manager at Sentry West. He walked me through the whole process so I could understand each step. I had not owned a vehicle for a few years, so I was starting at Sentry West. He walked me through the whole process so I could understand each step. I had not owned a vehicle for a few years, so I was starting from scratch and he made it quick and easy. He answered my questions regarding insurance, helped me secure a loan, and registered the vehicle for me. The dealership also did the state inspection. I just picked my car up last night and the whole process was seamless from start to finish! More

My husband and I have bought several cars from this dealership over the past 20 years. Have had exceptional service especially from the service manager Jim. If you had a bad experience you probably d dealership over the past 20 years. Have had exceptional service especially from the service manager Jim. If you had a bad experience you probably deserved it. More

Sent me a true car offer, and didn't honor it at ALL! No reason for why...Been buynig cars for over 25yrs, this dealer has to take the cake for the worst! The other dealers at least didn't present an offer reason for why...Been buynig cars for over 25yrs, this dealer has to take the cake for the worst! The other dealers at least didn't present an offer only to take it away minutes later... More

Our salesperson, Scott Grala was the best. Patient, courteous, and very informative in the vehicle we were looking to buy. Will be in the market for a second vehicle. Mazda will be our first choice. courteous, and very informative in the vehicle we were looking to buy. Will be in the market for a second vehicle. Mazda will be our first choice. More

I had a very bad experience with Jim the service manager. Car had a dead battery one morning, I jumped it and checked if charging, it was, car sat for 3 days in garage and it happened again. I put in a new b Car had a dead battery one morning, I jumped it and checked if charging, it was, car sat for 3 days in garage and it happened again. I put in a new battery and it did it again after about 3 days sitting in garage. It must of had a parasitic draw and would kill the battery. Brought it to Sentry West, the two service writers were great. I told them about the problem and had them replace the new battery I had just put in as you can't trust a battery that has been completely dead. Picked up car 2 days later, they ordered a door module which was the problem and unplugged it so it wouldn't be a parasitic draw, and I could have the car back as it would take several weeks to get the part and have it painted. Two days later same problem. I call and phone goes to machine during open hours. I call again a half hour later and same thing, I leave a message this time. I call an hour later and someone answers hello, I ask if this is service he says yes. I told him what was happening (had no clue who it was) he told me to call Roadside assistance. I bring the car to Shrewsbury and ask them what's going to happen now, again service writer is great. Then Jim comes, I introduce myself and we talk about the symptoms. Then I tell him I'm not comfortable with the battery anymore as it has gone completely dead and I already went through this with a brand new battery I had just installed and had Sentry put a new one in to replace my new one as batteries might seem fine but when they have gone completely dead they are not 100 % anymore. That's when it started, Jim told me Lincoln won't replace the battery, I reiterated it's been compromised and we went back and forth a little. Then Jim told me in 60 days they won't be a Lincoln dealer anymore. I asked why he said that and to me that meant he doesn't care, he gave me a little smirk and didn't answer me. I tried to explain to him what course I was going to take now and preempted my explanation with "don't take this the wrong way", "this is not a threat" this is what I'm going to do as you leave me no choice (I'm not going to stand there and argue with him) I told him I'm going to dispute the charge on the battery, file a complaint with BBB and finally go to small claims. At that point he told me to get in my car and get it out of there. I don't think I got a bad battery. They said they took care of the parasitic draw and they didn't, that's what hurt the battery. I don't feel discord with the mechanic for not getting the draw on the battery fixed the first time, these vehicles are very complex. I do however hold Sentry responsible for that new battery being diminished, I'm not trying to get something for nothing here, as is shown with me replacing the new battery I installed several days later, having Sentry replace it with a new one. Jim has caused all this over what amounts to under a $100. He did nothing but give me excuses as to show me the cost would be on me to do this and he would be out of the Lincoln business in 60 days. After he told me to "get in my car and get it out" on the way out he shouted out "I'll cancel your parts" unbelievable interaction with this guy, so now I'm forced to waste my time righting a wrong. I have better things to do. More

I tried to schedule a service appointment. I scheduled I tried to schedule a service appointment. I scheduled over a week in advance and they told me to call mid day of the evening that I am supposed to I tried to schedule a service appointment. I scheduled over a week in advance and they told me to call mid day of the evening that I am supposed to drop it off. I call at 2pm, they say they don't know if loaners will be back, to call back later. I call back later and leave a voicemail for service. I never got a call back. My warranty is supposed to cover rentals/loaners. I never agreed to a service appointment on standby, the last Lincoln dealership that I dealt with would actually bring me my rental and pick up my car. My car should be there now being serviced and I have still not even gotten a call to ask why it isn't there, never mind a return call. I worked at car dealerships for a decade. I am not that unreasonable. Update....Jim in service called to yell at me for the review and to say I did not make the appointment. 2/8 at 9:28 am is when I made the appointment. Listen to your recorded lines. Amazingly unprofessional at every turn so far. More

Awesome I wanted to buy a car and take it home the same day. They made it happen. In at 11 out at 430 with car. I wanted to buy a car and take it home the same day. They made it happen. In at 11 out at 430 with car. More