Seminole Toyota
Sanford, FL
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Sales team was curious and helpful. Most of my interactions were through email and text, all of which were professional and timely. Most of my interactions were through email and text, all of which were professional and timely. More
Ronnie sold my mother a 2022 Honda Accord about three weeks ago. As soon as she drove off the lot she noticed a strange noise coming from the front left wheel when making a sharp turn, she immediately (s weeks ago. As soon as she drove off the lot she noticed a strange noise coming from the front left wheel when making a sharp turn, she immediately (same day) notified Ronnie and was told to take it to Honda to have them look at it if she was concerned because the vehicle was still under warranty. Now, after having Honda inspect the car they have found almost $6k worth of unreported damages to the vehicle, including signs of a front collision that were not reported on the CarFax or by the dealership inspection. Honda noticed this without even having to put the car on a lift. Now, because the issues are apparently a result of impact, the warranty is void. I have called, text, and sent numerous photos to the Sales Manager, Joe Cioppa, who has been less than interested in helping resolve the preexisting issue. I’ve asked for contact information for others higher up in management and was told they “were not reachable by phone”. The only offer they have made if for my mother to drive 2 hours back to the dealership so they can take a look and “consider fixing something if it’s a safety issue”. Seminole Toyota did not do their due diligence on inspecting this vehicle and if they did, they knowingly mislead and deceived my mother when selling it. I would NEVER recommend purchasing a vehicle, especially used, from this dealership. I had to ask multiple times for detailed inspection reports and still was given a run around on when they even “had available”. The damage to the front radar, grill, and tire would and should have been found by any worthwhile technician, as stated so by the Honda dealer who inspected it. More
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I was nervous going in to buy a car on my own, even with all the advice and researching I had done about what to know and look for. I went to Seminole Toyota because I know from experience that Toyota’s are all the advice and researching I had done about what to know and look for. I went to Seminole Toyota because I know from experience that Toyota’s are well made and reliable. Beatrice’s energy from the start was welcoming and encouraging. She knew what I was looking for because without prior conversation, she had prepared to show me several options she wasn’t aware that I had also screenshot before I had arrived. Beatrice and Mikaela (in finance) were the best team for me, and made the experience better than I could have asked for. They listened, guided, and walked me through solutions to my concerns. I drove out of the dealership beaming, and truly grateful to them. Thank you, Seminole Toyota! More