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Seminole Toyota

Sanford, FL

4.4
2,012 Reviews

1160 Rinehart Rd

Sanford, FL

32771

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Showing 2,012 reviews

December 24, 2021

Exceptional service, fair and honest dealership. No excessive dealer fees . Emmanuel Pina was my salesman and provided excellent service with following up and exceeded my expectations. Josh handled my More

by Victor perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Whitlock, Josh Hallman, Emmanuel Pina, Jordan nutting
Dec 28, 2021 -

Seminole Toyota responded

Thank you for your positive feedback, from all of us here at Seminole Toyota!

December 17, 2021

Horrible experience with sales staff. Basically told us we don’t care we are going to sell this car anyway. Even though we had coordinated with salesman to purchase vehicle sight unseen. More

by shemp53e
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Dalton, Beatriz Mendez Hernandez
Dec 22, 2021 -

Seminole Toyota responded

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.

Dec 22, 2021 -

shemp53e responded

This was our second negative experience from your dealership. I honestly don’t know why I even contemplated doing business with your dealership. This supply issue is going to be solved eventually and interest rates are going to go up. Maybe then when customers are scarce you’ll truly understand what customer service is all about. But I doubt it. I just want to make sure other customers know what you are really all about. Go to Autonation Toyota they were excited to get my business!!!

December 15, 2021

I bought a 2021 Tacoma here in September 2021. I was coming from Gainesville so the service I received from Beatriz was greatly appreciated. She went above anything I had experienced in my months long More

by Krossx88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatriz Mendez Hernandez
Dec 16, 2021 -

Seminole Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 10, 2021

Muy feliz con el servicio y atención recibida, desde el vendedor hasta el departamento de finanzas etc. de seguro regreso More

by alejandravc25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabri Tad
Dec 13, 2021 -

Seminole Toyota responded

Nuestra reputación es una de nuestras principales prioridades. ¡Su crítica positiva es por lo que siempre nos esforzamos!

December 10, 2021

My sales agent Pablo patiently answered all of my questions as we browsed the available selections. His suggestions were offered without any pressure. I drove away confident I made the right choice. More

by Jeep Happy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Vargas Flores
Dec 13, 2021 -

Seminole Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 09, 2021

Recomendado al 100% Angel Rodriguez muy buen trato, buenas intenciones y muy buen servicio al cliente también bilingüe. More

by Vcruzmercado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel jerry Rodriguez
Dec 13, 2021 -

Seminole Toyota responded

¡Gracias por sus comentarios positivos!

December 06, 2021

Carlos was outstanding! He followed up and ensured our trailer hitch was installed and explained all of the features of our Highlander in great detail. We definitely recommend him if you are looking for More

by Tom and Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Albino, Carlos Tomassini
Dec 08, 2021 -

Seminole Toyota responded

Thank you for your positive feedback!

December 02, 2021

Excellent service in purchasing our vehicle! Highly recommend! Super communication and professionalism! Great dealership! A+ More

by M.Roe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Tomassini
Dec 03, 2021 -

Seminole Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 18, 2021

I would give them zero stars if allowed. My elderly mother went in there an ordered a Camry. They took advantage of her to upsell her after market items she did not need. I went with her to pick up the More

by Nicholas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Whitlock, Jazmine Rivera
Nov 19, 2021 -

Seminole Toyota responded

Glen, we are disappointed to hear about your mother’s experience. Looking into the visit, we see that she actually customized the deal and car options herself, and any additional “upcharges” were actually added with your mother’s consent in the initial purchase meeting. However, we will take responsibility for the misplaced paperwork as, like you stated, her original salesperson resigned from the company and did not leave the original paperwork with us. So we apologize for the confusing inconvenience for that. Regarding the physical paperwork, we do realize other dealerships may have opted for their choice of technology, but we pride ourselves in making sure a customer’s data security is a priority and therefore prefer being paper-based at this time. You mentioned a visit with our Finance Manager, Danny (not Jordan as you stated) where he tried to help with your mother’s situation. Because of your strong use of profanities and insults towards Danny during this meeting, you were asked to wait outside. We do not condone our employees to be treated this way, especially after trying to help complete a deal that was already negotiated and agreed to. We realized the stressful position your mother may have been in and offered her the option to discontinue the deal altogether. She opted to move forward. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We hope to make things right with your mother in the future. If you have any further questions, please reach out to Sam Bunte at 407-302-8800.

Nov 19, 2021 -

Nicholas responded

To be honest, your response proves my point. Look at how belligerent, unprofessional and condescending it is. My mother had zero idea what the add-ons were, much less did she choose them. Even later, looking over the paperwork, she keeps asking what the extra charges are. The same attitude in this response is the same attitude any customer will deal with in this dealership. Your resources are aggressive and mean-spirited. We actually have already parted ways. My mother has the car, and can choose to get service elsewhere. There is no need for her to ever speak to you or your reprehensible collection of employees again. Her first visit was great because you took advantage of a kindly elderly woman. And Danny is absolutely lying. There was no profanity exchanged. Danny is simply an arrogant jerk who would not take responsibility for how disorganized your dealership is. He should never be allowed to deal with the public. He is sarcastic, unprofessional and gives the entire Toyota enterprise a negative image. By the way, I introduced myself to multiple resources and my name is most emphatically not "Gary."

October 23, 2021

I had a excellent experience at Seminole Toyota. Ronald A. Sottovia was very professional, knowledgeable, super helpful in assisting us purchase the new Tundra truck. He treated my wife and me as if we wer More

by Dennis Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald A. Sottovia, Danny Smith
Oct 25, 2021 -

Seminole Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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