Seminole Toyota

When buying a new or used vehicle: Every promise that is made from floor mats to the number of keys it is supposed to come with, do not believe any thing that is not in writing!! The promises that were in w made from floor mats to the number of keys it is supposed to come with, do not believe any thing that is not in writing!! The promises that were in writing were taken care of right away the ones that were not were forgotten about and they will not honor them. "What ever it takes" to get you to sign the paper work not to satisfy the customer. Will never spend another dollar at any David Maus dealer. If you are looking for a used car go across the street to Car Max. I have bought 3 vehicles from them in the past and they aim to please, unlike David Maus Toyota. More

I was a first time buyer and they made me feel super comfortable. The salesman Jake was an incredible guide from start to finish. The finance manager Angela went to bat for me with the Banks and called comfortable. The salesman Jake was an incredible guide from start to finish. The finance manager Angela went to bat for me with the Banks and called me first thing in the morning to let me know the sale was complete. It was a great experience overall. More

I bought my first car from them when I was 16, I came back to buy my first car on my own but was disappointed with the selection and the staff. I was ambushed on the lot immediately by what I can only d back to buy my first car on my own but was disappointed with the selection and the staff. I was ambushed on the lot immediately by what I can only describe as the seen from Finding Nemo with salesman running at me like I was the flopping fish. The salesman that grabbed me first took me around the lot and showed me a poor selection of cars. I told him the price I was willing to pay a month and asked him to stay within that range. I was looking at a used car and asked for a rough pricing estimate and he said he would also run a new car for me so that I could compare the monthly payments. He had me sit inside after taking me on a grossly long tour of the service center where I could take my new car once I purchased through them. (I'm not buying a car based on a coffee bar in a corner.) I sat down and he brought over a piece of paper asking me to sign that I would buy a car from them that day and I refused to sign because I had not seen numbers yet. He came back with the first set of numbers for the new car and I asked to see the used car's numbers and he told me to review the new car first because it's 'new' and a pretty color. I told him I wanted to compare both side to side. When I finally had both to compare after waiting 20 minutes or more, I was asked to sign that I would buy the car. I wasn't happy with the numbers so he said that he would try to make them lower but I would need to tell him the price I was looking for. I again told him the numbers that were given to him in the first place and he again asked me to sign that I would buy a car today if he could give me that price. I told him I wanted to see the numbers first and I would need to check with my insurance company to see what my rates would be. The paper was passed back and forth agressively until I grew frusterated. I called my insurance company as the dealer and finance personell circled the room I was using to contact the insurance company. I grew angry and told them I was leaving. Within fifteen minutes, I had someone calling me asking me why I left. I told him and he said he would find out the bottom line price he could give me. I was not interested in buying a car from people that were rude when I can better spend my money on someone who earned my respect. I received 8 phone calls in less than 24 hours including one asking me to come pick up my new car. I DID NOT buy a car from them that day and I WILL NOT buy a car from them in the future based on this. I finally had to call and tell them not to call me again because it would be harrassment. They also added me to an e-mail list that I have had to unsubscribe to. I went to 2 other dealers that were much nicer to me and didn't BS me with the numbers. I ended up buying a car from a much nicer dealer and I made over 8 phone calls but it was to tell my friends where not to purchase their next vehicle. More

Mr. David Maus, I felt it necessary to write you and Mr. David Maus, I felt it necessary to write you and let you how grateful I am with some of your sales staff. I have been a Quality Assurance Mana Mr. David Maus, I felt it necessary to write you and let you how grateful I am with some of your sales staff. I have been a Quality Assurance Manager for over 20 years and I understand how important customer service is for repeat business. There are a few ways to satisfy your customer, you can “Meet” your customer’s needs, “Exceed” your customers expectations you can even “Delight” your customers, but rarely do you “WOW” your customers. I am writing this letter to let you know that I have been WOW’ed during my purchase at your Toyota dealership in Sanford. Your entire sales, finance and customer service people were impeccable but two individuals stood out above and beyond what I expected, Tim Cooke and Tim McArdie. They were able to find the exact vehicle I was looking for, provided the means to equip it with everything I wanted all within my budget. Then after the deals were made and started processing the vehicle I wanted to add a satellite radio to the package, I asked Tim Cooke if I purchased the radio would he be able to provide me with free installation. Well this is where I was WOW’ed, he not only provided the installation but agreed to pick up the cost for the satellite converter, WOW! I’m sure the margins on the vehicle were within predetermined standards or he wouldn’t have made that offer. This type of service totally caught me off guard, unlike most dealerships where I’m use to high pressure negations I could not believe it. Previously we purchased a Volkswagen EOS for my wife from you dealership and was extremely pleased with the service we received this led us to your Toyota dealership for my purchase and with the service we have received you now have “customers for life!” More

From the moment I first drove into the dealership and was greeted by the friendlyness of JD the sales person we knew that we would be treated fairly. I requested to speak to the sales manager and right away greeted by the friendlyness of JD the sales person we knew that we would be treated fairly. I requested to speak to the sales manager and right away I was taken to meet him. Gene understood my request and why. I didn't want to waste anyones time nor get my hopes up if I did not meet the finance criteria. Therefore, I gave Gene my SS# and ask him to run it prior to my test driving any vehicles. He graceously abliged as I waited. In about five minutes he gave me the good news and told me aproximately what amount and at what interest rate. With that news in hand Jd brought up the only car I test drove. When I looked at the Corolla I said an emphatic "NO" I would never own a Corolla, I won't even fit in it. It's too small and as a matter of fact I detested the car. However, with a little coaxing I took it for a spin and to my great suprise...I did fit in it and it drove great. I no longer had a negative thought about the Corolla. It was the only new car that I felt I could at this time afford. I did want full leather inside instead of cloth. They met my desire by adding the leather a few days latter as well as provided a loaner for me to drive while doing so. Tammy in the service dept. adeptly handled my need. Then as for my appointment with Jamie in the finance department...Everything went smoothly as I was treated with dignaty. I took "MY" new Corolla home that first night. I've had it about a week now and every day my "Baby Bently" as I call him, never ceases to amaze me. Thank you Davis Maus Toyota, of Deerfield Beach for renewing my faith in car dealerships. I must say that I am very happy. Thank you, respectfully L. Kemper, Deerfield Beach, Fl. More

Came to buy a 2011 Elantra. Did not have in stock. Filled my tank for the trouble and GMgr promised to keep deal and find car for us. They lived up to their word and two days later I had the model an Filled my tank for the trouble and GMgr promised to keep deal and find car for us. They lived up to their word and two days later I had the model and the color combination I wanted. They had to trade two cars to get mine from a dealer on the coast. Customer service is exceptional. They live up to their slogan "Whatever it takes!" This was the ONLY DEALER who gave us price out the door BEFORE we even came to their location!! More

We were skeptical going in since we had been turned down by another Toyota dealer, but the sales person and the finance manager went above and beyond working with us to get the price we needed and a very ni by another Toyota dealer, but the sales person and the finance manager went above and beyond working with us to get the price we needed and a very nice car. We would highly recommend David Maus Toyota for anyone looking to buy a new car. More

I didn't realize how big your facility is. I live right here at Heathrow and have passed your location many times, without realizing the size and amenities hyou have. All the personal with dealt with were here at Heathrow and have passed your location many times, without realizing the size and amenities hyou have. All the personal with dealt with were great. There was no high pressure selling. Great!!!! More

My wife and I had a very positive experience at the Deerfield dealership. All of the personnel were friendly, helpfull and knowledgeable in their area of responsibility. All of our questons and concer Deerfield dealership. All of the personnel were friendly, helpfull and knowledgeable in their area of responsibility. All of our questons and concerns were addressed in a timely and satisfactory manner. It was obvious that customer service was the priority. Management was willing to work with the customer to achieve a satisfactory price. Diane and Ernest Broder More

Early in the spring we purchased a Toyota from David Maus and we have been so pleased by the treatment we've received.I find the David Maus family of dealerships with regard to Toyota and Hyundai are making and we have been so pleased by the treatment we've received.I find the David Maus family of dealerships with regard to Toyota and Hyundai are making every human effort to appreciate our business. We have never had such a positive experience when purchasing a new vehicle or taking the vehicle in for service. We truly feel that we are part of a family when dealing with the David Maus dealerships and it's a big relief to find such great support. More