Seminole Toyota

This is now my third or fourth visit to the David maus service department. I try to avoid seeing them as much as possible over the last three years since I bought my vehicle. Each visit I'm haggled about service department. I try to avoid seeing them as much as possible over the last three years since I bought my vehicle. Each visit I'm haggled about signing up for their $1500 service check up and threatened about my warranty. I have never in my life seen so much miscommunication in an organization. Everyone in the service dept claims to be a manager and yet no one is. They literally can't change a lightbulb with out involving 3 managers, 2 service techs and then finally stating we can't help u the notes are not in the system, here's jim business card hell be in on thurs! Then I clearly hear the manager Roxie state she has nothing to discuss with me when the service tech stated I would like to speak to her. As I sit here now in there lounge 1 and half hours later I'm finally told they don't have the bulb in stock which there other "manager" stated would be in stock today. This service dept is the most absurd thing I have ever seen and everyone I know has had the same scathing reviews of this dept. Finally Steve, another manager offered an apology and stated hell call me tomorrow to let me know when the bulb will be in. He was speechless when he heard everything that happened. More

I visited this dealership after looking at other dealerships nearby and not being satisfied with their run-around and scary sales tactics. I did not have to go through that at David Maus Toyota at t dealerships nearby and not being satisfied with their run-around and scary sales tactics. I did not have to go through that at David Maus Toyota at the time of sale (except for when I kept getting redirected on a final vehicle sales price without trade considerations. I don't want an cheesy "out the door" price!). I was so relieved and very appreciative of their friendliness. Really, they go above and beyond with the greeting at the door. It seemed that everything fell into place and my husband and I walked out of there gleaming! Then all the back and forth bull-you-know-what started happening... They were very considerate of our work scheduling(very busy, not normal people hours/days) when we were buying, as we would probably not have another opportunity to try again in the upcoming months. My husband eventually decided to trade an unused Audi we had sitting around at home that was gifted from his father. They stated it wasn't a problem and they could take the trade from him with just the title, as is. Good? Okay? Done. Finance was about average, but I enjoyed working with David L. He was very courteous. Obviously the interest rate was only able to be negotiated after we decided to buy a service plan. Ton of signatures later...we were out the door. I made a few back and forth trips (20 miles each way to and from home) to the dealership to drop off income and residence papers for the approved financial institution. Done. David Maus Toyota got paid a few days later and we were already fixed up with Capital One Auto. My only gripe on my trips back and forth, was that it took FOREVER for someone to come take the paperwork from me. I wanted to just leave it with the receptionist and GO, but the receptionist insisted that she had to keep paging someone over and over. I don't even know who was really handling the deal after the initial date of purchase because I was asked to talk to "her", "him" and "so and so" (handed from employee to employee) because he/she would know more about whatever issue I was dealing with. That explains why there are too many names in the employees section. It's confusing, I know. A few days later we were informed that new paperwork for the trade was needed to be signed by my husband's father since they weren't able to transfer ownership to the dealership. No problem, understandable, we can drive out a couple hours to have that handled... That was taken care of and dropped back off. A few days later, "No can do, we need you to pick up the title from us now and register in your name. It'll be about $8.00". Keep in mind my husband works before the dealership opens and most days after it closes. He is often out of town/state as well. He was eventually able to pick it up when he came back from out of state (they knew this information but still kept calling). The title office is a M-F 8am to 4pm gig, meaning any available weekend time is to no avail since they aren't open. Off work too late, you're S.O.L. The trips back and forth and the time expended on these task aren't as easy or convenient as the finance people/sales person would make it seem. Then the bad calls started flooding in. THE THREATS TO HAVE THE TRUCK TAKEN AWAY IF WE DIDN'T RESPOND OR REGISTER THE CAR IMMEDIATELY. OR THE BANK NEEDED THEM TO TAKE THE TRUCK NOW(I have the voicemails). Excuse me? The financial institution has nothing to do with a title issue. The salesperson who called me later stated that he couldn't explain what he meant about the truck being taken away, but only he was told to say that by his finance director. When I spoke to someone in finance, they stated that it was not true and didn't know why someone from their dealership would call multiple times and say that. I'll never know what that was about, but it was upsetting. To continue on, my husband took the day off on his birthday to get this issue settled so they would leave us alone. At the tag office, we learned that David Maus Toyota sold the trade-in vehicle around the time they started calling and hurrying us, hence probably why they were in panic mode. My husband WAS NOT able to register after sitting for hours in line because the car was already in someone else's name. They didn't need to lie and leave me messages that the truck was going to be "taken" away by the bank, just admit to your mistakes like an adult. So it took a few phone calls from the tag agency to the dealership to rectify whatever problems they had created. My husband waited in line again and was finally able to register the vehicle at the tag office. Headache upon headache. The total cost was not $8.00, more like $130.00 (registration, and service fees..ugh). To top it off, the dealership registered the new vehicle in the wrong city and I am not able to get it changed (no matter how many pieces of proof of residence I show to the State!?). I was told that only the dealership can correct it from their computer system and I am now waiting to hear back on that issue from David Maus Toyota... I went from feeling like I had found the best dealership in the world to NOT WANTING ANYTHING TO DO WITH THEM..EVER. I can handle a few misunderstandings but when you start berating customers for not handling your mistakes as quickly as you want them to, that is a problem. My husband was a little moody, but rightfully so. We had to spend money when he didn't need to and wasted more time on whatever little thing we kept getting called back for. Needless to say, his birthday celebration was spoiled ($$) and he felt he should have been compensated in someway. Time and hundreds of miles in trips aren't anything to be cheerful about. I wish I could say without a doubt that I recommend this dealership to other car buyers, my friends and/or family (because they are so nice there!), but this experience has left me wanting to never step foot there again. Price and friendliness doesn't mean much if the work/training is lacking. Had we known these hoops and hurdles were going to take place after we left with the car, we would have left after initially learning they couldn't process the trade in (yet) and THEN at OUR OWN PACE... without hurry, worry or harassment, have the title work done appropriately and return back to buy. Even with all that said, I will still enjoy seeing the David Maus Toyota commercials on TV. I will also continue to look up to David Maus (the person) for doing a lot in our local community after all these years. So that's a plus. More

Three times we have had our Camry ,Collector Edition to David Maus and EVERYTIME we had to take the car back. 1st time was a new rack and pinion we got the car back completey trashed, grease smeared all ov David Maus and EVERYTIME we had to take the car back. 1st time was a new rack and pinion we got the car back completey trashed, grease smeared all over engine compartment coffee spilled down the dash, took back and rep agreed after seeing the mess and they detailed the car, #2 a brake job and detailed when we went to pick the car up the rep upon seeing us continued chatting with a coworker for 20 min untill comming over when she gave us the bill she forgot to give us a 10% discount that we presented the coupon before the service then she said she could not refund the discount the $130 and they would mail us a check, 3 weeks later after numerous phone calls (the checks in the mail) I had to personally go back and demand the check the Svc Mgr came back and said it was "missplaced" and handed me the check also the rep had the nerve to ask us for a good review! #3 When they detailed the car we noticed after a couple of months the roof was faded I took the car to 3 body shops to see what the problem was and there conclusion was that they componded thru the clear coat down into the base coat basically ruining the paint.Went back this morning took the Svc, Mgr. out and showed him the problem and he started making one excuse after another 1st that they only washed the car when I pointed the detail charge on the bill then he stated that the car was old still dening their tech was to blame I stated that that the age had nothing to do with the damage showing him the measurements taken at the other body shops ( 6.5 to 6.8 mils and 1.5 mils for the clear coat, the roof measured 3.8) then he stated that he wanted a "happy customer" and he would give us a discount on having the roof repainted I dissagreed stating that it should not cost me anything.I informed him that I had already talked to an attorney the he shook my had and said "see you in court"and walked away! He was correct there I just filed a claim @ The Seminole Court House. STAY CLEAR!!!!!! RIPOFFS!!!!!!!!!!! More