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On July 14th. I came across an eBay ad for a 2007 Cadillac SRX a short while before the auction was to end and I had some questions. There wasn’t time to email so the ad said “My name Is Dennis Conta Cadillac SRX a short while before the auction was to end and I had some questions. There wasn’t time to email so the ad said “My name Is Dennis Contact me at 631-731-1562. I will be happy to help.” Dennis was helpful, he told me the shipping would be $300 to $350, based on the description of the vehicle in the ad and that information, I agreed to purchase the car and gave him a $500 deposit. Dennis said that as soon as he received the wire transfer for the balance, he would send the Clear Title. The next day he requested a bank transfer of the balance plus $95 for paperwork (The ad said $85). That sent up a red flag, so I requested the exact amount of the shipping. Dennis wanted the bank transfer first, but I insisted on the shipping cost first. He told me that it was going to actually be $400. I agreed to that and sent the transfer. I contacted the transport company (Marc Richards, Managed Transport Specialist) and he said the cost was $500. I was’t happy and contacted Dennis, he said that he would kick in the extra $100. I talked to the Marc, he agreed and said that my balance would be $400 on delivery. Next I went round and round with Dennis and Marc as to when they would deliver. I was given excuses and lied to by both. On July 17th I’m still looking for the title. Dennis says “Denise does all the title work. She is still working limited hours do to the pandemic. she is in again Tuesday morning and i will make sure she sends it right out.” Finally the car showed up on July 24th at 9PM. Even in the dull light of night we could see that the front bumper was dented and cracked. We had the driver note on the bill of lading that there were dents, cracked and scratches. Dennis had advertised this car as “Overall very clean. Runs Drives Great.” Dennis said that “I cant tell if the bumper was like that or not, but i am willing to send you a Brand new Bumper cover, and you can have a body shop install it and paint it. Or if you want to take it to a body shop and see if they will just repair and paint that one i will give you $300.00” I told him “no” and that once I received the title I would take the car to an auto body shop and get an appraisal of the damage. The title finally arrived on August 5th. (After several excuses) I got the appraisal on August 7th and sent Dennis a copy. The cost of the repair is $2,218.64. Dennis said that was way too expensive and again “I will mail you a brand new bumper today if you want.” I said that I would get another appraisal. Over the next several days I got three more appraisals and sent copies to Dennis. So I sent him four appraisals from four different auto body shops from three different Zip codes. They ranged from a low of $1,982.36 to a high of $2,409.09 On August 13th. Dennis said “I will send you a Bumper cover and a fog light. The prices on the estimate are extremely high.” Dennis takes days to respond to emails and generally phone calls go to voice mail. I sent Dennis an email telling him “So since you are not responding to my various attempts to try and clear all of this up, I’m guessing that you are avoiding me. You are leaving us no other alternatives. If we do not hear from you by the end of day on Monday August 17th. (34 days after giving you a deposit on this vehicle) We will seek alternate solutions. Saddened that it has to come down to this.” He responded “Im not avoiding you. I am send ing you a new front bumper cover and a fog light. You have Not called me either. Call me at 631-741-1037 If i dont hear from you i will call you by monday, but call me” I called and got thru, He said he would contact an auto body shop in my Zip code on Monday the 17th and get a lower price. He did not call any repair shops but instead sent us a bumper cover and a fog light, which we refused and sent back. I also received a charge on MY credit card for the $100 deposit to the shipper (direct connect auto.com - Marc Richards 800-910-9944). Dennis said he paid him and I would have to clear that up with the Marc. I called Marc, who said that Dennis never paid him, but he would be talking with Dennis shortly, as he had two more cars to pick up today, and they would clear it up. On august 21st Marc said he would refund the $100. Needless to say, I have not received a credit on my statement as of today 09-15-2020. We have sent Dennis a demand letter, which he received 09-05-2020, and to date, has not responded to, nor to numerous emails. More