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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,413 Reviews
Call Service Center (830) 303-4381

1,413 Reviews of Seguin Chevrolet - Service Center

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July 21, 2023

The Chevy vehicle was fixed with no issues and was ready the very next day . More

by MANDAMAIEN_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Report | Print
Jul 24, 2023 -

Seguin Chevrolet responded

Hi MANDAMAIEN_18, We appreciate your kind review. We are delighted to hear our team was excellent service with your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 21, 2023

Took truck in for oil and filter change and was made aware of a recall. Vehicle sat at dealership for 6 days and everything was not completed. When I picked truck up on the sixth day. Dealership left a More

by PATRICK.PINDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees don’t call back
Report | Print
July 20, 2023

I bought my 2023 Tahoe and not satisfied . Twice it has been in the shop More

by JPESQUEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber, maintenance
Report | Print
Jul 24, 2023 -

Seguin Chevrolet responded

Hi JPESQUEDA, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We would like to know more about the concerns you are having with your vehicle. Please contact Gary Sthele at 830-303-4381 ext. 20235 or by email at gstehle@gstehle@seguinchevrolet.com. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeremy Sims, General Manager

July 20, 2023

Dennis service rep. was very friendly good customer service.It took more then usual for my oil change and tire rotation. More

by raul.urrutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis service Rep.
Report | Print
Jul 21, 2023 -

Seguin Chevrolet responded

Hi raul.urrutia, We appreciate you taking the time to write a kind review. We are glad to hear Dennis took excellent care of your vehicle. We are looking forward to seeing you at your next service. Have a great day. Sincerely, Jeremy Sims, General Manager

July 19, 2023

I have nothing to say about them for the past 7 months playing phone tag to get a simple sensor put on my husband's truck More

by lisavaldez34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Hernandez, Eddie De Luna, Luis Hernandez
Report | Print
Jul 25, 2023 -

Seguin Chevrolet responded

Hi lisavaldez34, We apologize for any inconvenience of having to wait so long to receive a special order part for your vehicle. Please contact Gary Sthele to discuss your experience further and to ways to improve customer experience. Please call 830-303-4381 ext. 2035 and/or email gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

July 19, 2023

After calling around town for battery replacement for my truck, Seguin Chevrolet was able to confirm they had the battery I needed in stock and was able to install it the within 2 hours same day I dropped m More

by Koeppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in Service
Report | Print
Jul 19, 2023 -

Koeppe responded

Good service the same day needed

Jul 20, 2023 -

Seguin Chevrolet responded

Hi Koeppe, We appreciate your 5-star review. We are delighted that our service team took excellent care of your truck. We hope to see you at your next service visit. Have a great day. Sincerely, Jeremy Sims, General Manager

July 19, 2023

Tyson is the best. His customer service skills always go above and beyond. Your mechanics do excellent work too. More

by Budwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 20, 2023 -

Seguin Chevrolet responded

Hi Budwoman, Thank you for your kind review. We are glad to hear Tyson went above and beyond during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 18, 2023

Excellent service Very professionals And friendly I’m very satisfyingly use very good Product and qualit More

by LUISMLOPEZ777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Seguin Chevrolet responded

Hi LUISMLOPEZ777, We appreciate your kind review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 16, 2023

Excellent service, got me in and out in a reasonable time and greeted me upon arrival. Refreshments were available while waiting also. Sales were excellent, Syble went above and beyond to get me great dea More

by Hilary.gohmert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hernandez
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Jul 17, 2023 -

Seguin Chevrolet responded

Hi Hilary.gohmert, We appreicate your 5-star review. We are delighted to hear Syble went above and beyond during your buying process. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 15, 2023

Have never had such terrible customer service. I made an appointment 2 weeks ahead of time to have my vehicle looked at. I had to rent a car while it was at seguin Chevy. I checked in daily on More

by Casiemonahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service department
Report | Print
Jul 25, 2023 -

Seguin Chevrolet responded

Hi Caisiemonahan, We are sorry for any inconvenience and the service you received. We would like to get your vehicle back into the shop and schedule a loaner vehicle. Also see what we can help with the repairs on your vehicle. Please reach out to Gary Stehle though phone number 830-303-4381 ext. 2035 or email gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

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