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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,334 Reviews

1,334 Reviews of Seguin Chevrolet - Service Center

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September 24, 2024

There was some misunderstanding on pricing, but the issue was resolved to my satisfaction by management. There are sometimes problems between customer and the company, but the honest response and resolution More

by Gerald Salge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stehle
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Friendly dealership with a competent staff. Sales and service departments both are quick to please. More

by BAKIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stehle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Seguin Chevrolet responded

Dear BAKIN0, Thank you for your wonderful review! We're delighted to hear that you had a positive experience with both our sales and service departments. Our team strives to provide friendly and efficient service, and your feedback reaffirms our efforts. We look forward to seeing you again! Sincerely, Jeremy Sims, General Manager

September 24, 2024

Shawn and Ro did an exceptional job getting us exactly what we wanted. Thank you both very much. More

by MS241458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary, Shane, Job, & Miguel
Sep 30, 2024 -

Seguin Chevrolet responded

Dear MS241458, Thank you for your fantastic review! We're thrilled to hear that Shawn and Ro provided you with exceptional service and helped you find exactly what you wanted. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

September 22, 2024

Terrible customer service from the service writer from as soon as we made contact. Rude to my wife rude to me Couldn’t tell us why we made an appointment and wouldn’t get our truck looked at for a massiv More

by Theblacksheepbuilders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk female in service
September 22, 2024

Asen muy buen servicio y son muy amables todo el personal de este concesionario los felicito nosotros quedamos muy contentos gracias x ser tan amables More

by Esteban Arriaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano, Michael Littlefield
Sep 24, 2024 -

Seguin Chevrolet responded

Estimado Esteban Arriaga, Muchas gracias por tu amable reseña de 5 estrellas. Nos alegra saber que quedaste muy contento con nuestro servicio y que nuestro equipo te trató con amabilidad. ¡Apreciamos tus felicitaciones y esperamos seguir brindándote un excelente servicio en el futuro! Sinceramente, Jeremy Sims, Gerente General

September 21, 2024

It was a great experience very quick and fast. George did an amazing job.. We will definitely be going back for our next vehicle More

by MRARRIAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The salesman that helped us is not listed on your list. His name was George.
Sep 24, 2024 -

Seguin Chevrolet responded

Dear MRARRIAGA, Thank you for your wonderful 5-star review! I'm thrilled to hear that George provided you with such a quick and fantastic experience. We appreciate your trust in us, and we're excited to welcome you back when you're ready for your next vehicle. Sincerely, Jeremy Sims, General Manager

September 20, 2024

I always feel more comfortable going to the dealer for service. The only issue I had this visit was that oil changes were overbooked (or Chevy was short handed); the service took longer than expected. I More

by steve.schmoekel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Seguin Chevrolet responded

Dear Steve, Thank you for your feedback and for trusting us with your service needs. We apologize for the longer-than-expected wait time during your visit. We’re working to improve scheduling to make future visits quicker and more efficient. We look forward to serving you again soon. Sincerely, Jeremy Sims, General Manager

September 18, 2024

Your service dept. was very responsive, caring and reaching out before I had to. Work was completed sooner than expected. I will return as well as tell others. If and More

by DAVID.ORLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Seguin Chevrolet responded

Dear DAVID.ORLOFF, Thank you for your 5-star review! We're thrilled to hear that our service department was responsive and proactive, completing the work ahead of schedule. Your willingness to return and recommend us means a lot. We strive to provide a positive experience each time, and we appreciate your trust in us, even when challenges arise. Sincerely, Jeremy Sims, General Manager

September 18, 2024

Went and had a key made and they programmed my car the deal that I was made by then service is always great. Michael Brown is awesome. Very pleasurable going there. More

by TMTMFOREVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Sep 19, 2024 -

Seguin Chevrolet responded

Dear TMTMFOREVER, Thank you for the fantastic 5-star review! We’re delighted to hear that your experience with our service team, especially Michael Brown, was enjoyable and that we could assist you with your key and programming needs. We truly appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

September 18, 2024

They were always fast & really good when changing the oil on my Silverado pickup, excellent. When I had a problem with the A/C on my 2025 Trax, it was lie after lie, no help. Even the manager of the service More

by Stoney
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Stehle
Sep 19, 2024 -

Seguin Chevrolet responded

Dear Stoney, Thank you for sharing your feedback. I sincerely apologize for the negative experience you had with your A/C service. This is not the standard of service we strive for, especially for a valued customer like yourself. Your trust is important to us, and I'm sorry we let you down. I’ll be looking into this matter personally to understand what went wrong, and we appreciate your candid feedback. If you’re open to it, please feel free to reach out to me directly so I can try to make this right. Sincerely, Jeremy Sims, General Manager

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