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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,390 Reviews
Call Service Center (830) 303-4381

1,390 Reviews of Seguin Chevrolet - Service Center

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November 18, 2024

Felt taken advantage of . . amazing after being told a part would be ordered & it would take several days ( after having my car 1 week ) after talking w/service manager @ 4:09 More

by Jimisu stuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear Jimisu Stuckey, I am truly sorry to hear about your recent experience, and I want to sincerely apologize for any frustration this may have caused. It’s never our intention to make anyone feel taken advantage of, especially our valued customers like yourself. I understand how disappointing it can be when expectations aren't met, and I will personally look into what occurred regarding the timing and communication of your service. Please don’t hesitate to reach out to me directly (830) 303-4381 ext. 2035 if you’d like to discuss this further or if there's anything I can do to address your concerns. Sincerely, Gary Stehle, Service Director

November 18, 2024

They don't care about your problems or the person they don't want to listen they don't want to call back when they say they do they just want to lie to you all they give a xxxx about is your money More

by Eva
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one on this list
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear Eva Stuckey, I am truly sorry to hear about your experience, and I apologize for any frustration or inconvenience you have encountered. It’s always our goal to provide excellent customer service, and I regret that we did not meet your expectations. Please know that your concerns matter to us, and I would appreciate the opportunity to address them directly. If you would like to discuss this further, please don’t hesitate to contact me. Sincerely, Jeremy Sims, General Manager

November 17, 2024

I love how friendly and willing to assist the staff is. It’s truly a welcoming environment. More

by louisolvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear louisolvera, Thank you for your kind words! We're thrilled to hear you felt welcomed and appreciated our friendly and helpful staff. Providing a great experience for our customers is always our goal, and we're glad to know we succeeded during your visit. We look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

November 13, 2024

Very decent service with a little bit of difficulties but it's a business so understood More

by passmore.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Seguin Chevrolet responded

Dear passmore.9, Thank you for your honest feedback. We appreciate your understanding with any challenges along the way. If there’s anything we can do to improve your experience further, please feel free to let us know. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

November 13, 2024

Everyone was very nice, helpful, professional. Jessica took care of my appointment and kept me informed. She was very helpful Thank you all More

by bgframe52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dyre 🌟🌟🌟🌟🌟
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Nov 14, 2024 -

Seguin Chevrolet responded

Dear bgframe52, Thank you for your wonderful review! We’re thrilled to hear that Jessica and the team provided you with a positive and professional experience. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

November 13, 2024

Very competent and friendly! ! I don’t answer calls where I don’t recognize the number, but Gabriel kept trying until he got ahold of me. More

by CARLACBAKER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Report | Print
Nov 14, 2024 -

Seguin Chevrolet responded

Dear CARLACBAKER, Thank you for sharing your positive experience! We're delighted to hear that Gabriel's persistence paid off and that he was able to assist you. We appreciate your feedback and look forward to being here for you whenever you need us! Sincerely, Jeremy Sims, General Manager

November 11, 2024

The Service Technician was very informative and kept in the loop the whole time my truck was at the dealer! More

by bmaggie711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 13, 2024 -

Seguin Chevrolet responded

Thank you for your great review! We're so glad to hear that our Service Technician kept you informed throughout your visit. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

November 11, 2024

Too much money ,Lots of cheaper place $160 dollar for an oil change / tire rotation is crazy, will not be back More

by mamachemehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Seguin Chevrolet responded

Dear mamachemehl, Thank you for your feedback. We understand that pricing is an important factor, and we strive to offer quality service that reflects the value we provide. We’ll take your comments into consideration and work towards improving our services. If you have any questions or concerns, please don’t hesitate to reach out to me directly at (830) 303-4381 ext. 2035. We would love the opportunity to make things right. Sincerely, Gary Stehle, Service Director

November 10, 2024

All of the dealership employees greeted us very well, entire store is clean and accommodating. Jose Ramirez was very kind and patient with us. More

by PRISORNELAS03
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Seguin Chevrolet responded

Dear PRISORNELAS03, Thank you for the wonderful review! We're glad to hear that our team made you feel welcome and that Jose Ramirez provided you with excellent service. We strive to create a positive experience for all our customers, and we're happy that we could meet your expectations. Sincerely, Jeremy Sims, General Manager

November 07, 2024

Great service gave me a time to bring it in and the service was done right away! More

by Nila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie
Report | Print
Nov 13, 2024 -

Seguin Chevrolet responded

Dear Nila, Thank you for the fantastic review! We're thrilled to hear that our team provided you with prompt and efficient service. We appreciate your trust in us! Sincerely, Jeremy Sims, General Manager

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