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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,386 Reviews
Call Service Center (830) 303-4381

1,386 Reviews of Seguin Chevrolet - Service Center

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November 20, 2024

Muy buen servicio desde que llegue, me atendieron muy bien en todo momento gracias por todo More

by MANDO2562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear MANDO2562, Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent service from start to finish. We’re happy to have had the opportunity to assist you. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

November 20, 2024

Very deceptive on pricing. Gabe no explanation other than “shop charges!” She knew to the penny what my oil change would be but low balled me instead. More

by JeffScott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear JeffScott, Thank you for sharing your experience. I’m sorry to hear that you felt misled regarding the pricing, and I apologize for any confusion. We strive for transparency with our customers, and I’d like to look into this matter further to ensure that everything is clear moving forward. Please feel free to contact me directly (830) 303-4381 extension 2035 so we can resolve this situation. Sincerely, Gary Stehle, Service Director

November 20, 2024

Not fixing the truck issue, as soon as I get home the light engine turn on again ,after two weeks at the service center, More

by angelesluna07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear angelesluna07, Thank you for your feedback, and I apologize for the inconvenience you’ve experienced. I understand your frustration with the issue not being resolved after such a long wait, and I would like to personally ensure that this matter is addressed. Please contact me directly (830) 303-4381 extension 2035 at your earliest convenience so we can discuss how to make this right and get your truck fixed properly. Sincerely, Gary Stehle, Service Director

November 20, 2024

Having to leave my car for 4days before it gets fixed, no loaner car available More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Nena, Thank you for sharing your feedback. We understand your frustration with the extended wait time and the unavailability of a loaner car, and we apologize for any inconvenience this may have caused. We strive to provide timely and efficient service, and we are working to improve our processes. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Michael provides the most wonderful and unmatched service I have ever had at a dealership. He is the reason we will buy all future vehicles through Seguin Chevrolet and continue with any and all service need More

by leliee0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear leliee0326, Thank you for the wonderful 5-star review! We’re thrilled to hear that Michael provided such exceptional service. He truly goes above and beyond, and we’re excited to know you’ll be returning for all your future vehicle and service needs. We look forward to continuing to serve you! Sincerely, Jeremy Sims, General Manager

November 18, 2024

Great service nice job. Love the fact that they got me in and out ok More

by passmore.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear passmore.9, Thank you for your kind review! We're delighted to hear that you received great service and appreciated the efficiency of your visit. Our team works hard to provide a seamless experience, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

November 18, 2024

Felt taken advantage of . . amazing after being told a part would be ordered & it would take several days ( after having my car 1 week ) after talking w/service manager @ 4:09 More

by Jimisu stuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear Jimisu Stuckey, I am truly sorry to hear about your recent experience, and I want to sincerely apologize for any frustration this may have caused. It’s never our intention to make anyone feel taken advantage of, especially our valued customers like yourself. I understand how disappointing it can be when expectations aren't met, and I will personally look into what occurred regarding the timing and communication of your service. Please don’t hesitate to reach out to me directly (830) 303-4381 ext. 2035 if you’d like to discuss this further or if there's anything I can do to address your concerns. Sincerely, Gary Stehle, Service Director

November 18, 2024

They don't care about your problems or the person they don't want to listen they don't want to call back when they say they do they just want to lie to you all they give a xxxx about is your money More

by Eva
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one on this list
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear Eva Stuckey, I am truly sorry to hear about your experience, and I apologize for any frustration or inconvenience you have encountered. It’s always our goal to provide excellent customer service, and I regret that we did not meet your expectations. Please know that your concerns matter to us, and I would appreciate the opportunity to address them directly. If you would like to discuss this further, please don’t hesitate to contact me. Sincerely, Jeremy Sims, General Manager

November 17, 2024

I love how friendly and willing to assist the staff is. It’s truly a welcoming environment. More

by louisolvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear louisolvera, Thank you for your kind words! We're thrilled to hear you felt welcomed and appreciated our friendly and helpful staff. Providing a great experience for our customers is always our goal, and we're glad to know we succeeded during your visit. We look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

November 13, 2024

Very decent service with a little bit of difficulties but it's a business so understood More

by passmore.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Seguin Chevrolet responded

Dear passmore.9, Thank you for your honest feedback. We appreciate your understanding with any challenges along the way. If there’s anything we can do to improve your experience further, please feel free to let us know. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

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