Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,334 Reviews
Call Service Center (830) 303-4381

1,334 Reviews of Seguin Chevrolet - Service Center

Sort by
October 03, 2024

Unorganized, poor service in service/parts will not be going back waisted my time again More

by PETERSONJEREMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear PETERSONJEREMY56, I’m sorry to hear that your experience with our service and parts department did not meet expectations. We strive for better, and your feedback is important to help us improve. If there’s anything we can do to address the situation further, please don’t hesitate to reach out at (830) 303-4381 ext. 2035, we would like to make things right. Sincerely, Gary Stehle, Service Director

October 03, 2024

When I came in, I had an appointment. They assisted me immediately and they would let me know how everything was going as my truck was getting fixed or oil change actually. More

by Monica melton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear Monica, Thank you for sharing your great experience! I'm glad to hear our team assisted you promptly and kept you updated throughout your service visit. We appreciate your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Friendly courtesy, professional, helpful staff was extremely nice and made sure I was on the right track. More

by darencampbell369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear darencampbell369, Thank you for your fantastic review! I'm delighted to hear that our staff provided you with friendly, courteous, and professional service. We strive to make sure every experience is as smooth as possible, and I'm glad we were able to assist you. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Gracie was super helpful in service. She was very friendly, polite and knowledgeable of her job. More

by DMSKBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear DMSKBUS, Thank you for your wonderful review! I'm thrilled to hear that Gracie provided you with such friendly and knowledgeable service. We appreciate your kind words and look forward to assisting you with any future needs. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Great service and communication throughout the sales and service process. They do a great job of being transparent with costs. More

by OLIVARES.STEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Macy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano
Report | Print
Oct 04, 2024 -

Seguin Chevrolet responded

Dear OLIVARES.STEVEN, Thank you for your wonderful review! We’re glad to hear that you had a great experience with our team and appreciated the service and communication throughout the process. Transparency is key, and we’re happy it made a positive impact on your experience. We look forward to working with you again! Sincerely, Jeremy Sims, General Manager

October 01, 2024

Received a quote for park's only not for the whole repair bill. So I was a little surprised when I got the final bill. When I asked the tech what was this she answered? Well, you only asked about the cost of More

by bobbearrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Seguin Chevrolet responded

Dear Bobbearrt, Thank you for your feedback. I apologize for the miscommunication regarding the quote. We strive for transparency and clarity with all our service estimates, and I regret that this wasn’t your experience. We will work to ensure better communication moving forward. Please don’t hesitate to reach out to me directly (830) 303-4381 extension 2035 if you have any further concerns. Sincerely, Gary Stehle, Service Director

September 30, 2024

The incentives and savings are more than any other dealership. I came in for an oil change and left with a new truck. Deals to good to pass up More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Barragan 5 stars
Report | Print
Sep 30, 2024 -

Seguin Chevrolet responded

Dear Daniel, Thank you for your fantastic review! We're thrilled that you found the incentives and savings unbeatable and that you drove away with a new truck! It's great to hear that we exceeded your expectations. We appreciate your business and look forward to seeing you again. Sincerely, Jeremy Sims, General Manager

September 29, 2024

I didn’t give 5stars because if my car had of been done right the first time I would’ve had to bring it back for the to correct what they messed up. They did correct the problem the 2nd visit. More

by CHERYLGRNWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me.
Report | Print
Sep 30, 2024 -

Seguin Chevrolet responded

Dear CHERYLGRNWD, Thank you for taking the time to share your experience. I apologize for the inconvenience you faced with your vehicle and appreciate your patience during the process. We’re glad to hear the issue was resolved on your second visit, but we always aim for first-time fixes. Your feedback is valuable and will help us improve our service. We hope to provide you with a better experience in the future. Sincerely, Jeremy Sims, General Manager

September 26, 2024

Because there’s too long of a wait, even though you make an appointment ok More

by CHRISNJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenn Tejada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Seguin Chevrolet responded

Dear CHRISNJOE, Thank you for your feedback. I’m sorry to hear that you experienced a long wait despite having an appointment. We strive to provide timely service and appreciate your patience. Your comments will help us improve our scheduling and service efficiency. We hope to have the opportunity to serve you better in the future. Sincerely, Jeremy Sims, General Manager

September 26, 2024

If I could give it 0 stars I would. My truck has been in service since the last week of July it's about to be October! All I can get is "we are waiting on parts still". It's been a back More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service department
Report | Print
Sep 30, 2024 -

Seguin Chevrolet responded

Dear Alex, I’m truly sorry to hear about your frustrating experience with our service department. Waiting for parts can be challenging, and I understand how it must feel to have your truck in service for so long. Your feedback is invaluable, and I assure you that we are working hard to expedite the process and improve communication. Please feel free to reach out to me directly if you would like to discuss this further. Your satisfaction is important to us, and I appreciate your patience during this time. Sincerely, Gary Stehle, Service Director

1
...
6
7
8
...
134