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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,413 Reviews

1,413 Reviews of Seguin Chevrolet - Service Center

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October 18, 2023

Best sale representative, definitely an asset. They take care of you! Will recommend her always More

by Kito Chong
Recommend Dealer
Yes
Employees Worked With
Yamel Hernandez
Oct 19, 2023 -

Seguin Chevrolet responded

Hi Kito Chong, Thank you for your 5-star review. We are delighted to hear you were satisfied with your visit. We are looking forward to seeing you in the future. Take care. Sincerely, Jeremy Sims, General Manager

October 17, 2023

This service was horrible. I called prior to, to make an appointment and whomever answered stated i didn’t need an appointment to just show up at 8am the next morning. I then s More

by HASTINGS.VANESSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Automotives
Oct 23, 2023 -

Seguin Chevrolet responded

Hi HASTINGS.VANESSA, I would like to extend my sincerest apologies for any inconvenience we may have caused you during your recent visit to our establishment. We do take walk-ins, however, it may take us longer to attend to them. It was not our intention to turn you away, and I am sorry that our advisor did so. I was not aware of the situation, and I apologize for any confusion or frustration this may have caused. If you could please reach out to me at your earliest convenience, I would like to learn more about your experience and see if there is anything I can do to assist you on your next visit. You can reach me at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com. I am looking forward to hearing from you. Sincerely, Jeremy Sims, General Manager

October 15, 2023

Very pleased with the oils service that was done on my Toyota Tundra. Very nice and knowledgeable service reps., reasonably priced. Thank yall at Seguin Chevrolet. More

by tristanrr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 16, 2023 -

Seguin Chevrolet responded

Hi tristanrr31, We appreciate your 5-star review. We are glad to hear our service team did an excellent job during the service of your vehicle. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 15, 2023

Very prompt good service, very attentive to me need on getting me to and from work More

by rgarreola1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Oct 16, 2023 -

Seguin Chevrolet responded

Hi rgarreola1204, Thank you for your 5-star review. We are delighted to hear you had an excellent service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 14, 2023

I recently had the pleasure of working with Ivaris Perez for my car purchase, and I must say it was an amazing experience. From the moment I stepped foot into the dealership, Ivaris went above and beyond to More

by ANGELINAURISTA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023 -

Seguin Chevrolet responded

Hi ANGELINAURISTA13, We appreciate your 5-star review. We are delighted to hear Ivaris was helpful throughout your car-buying experience. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

October 14, 2023

Nice and clean place for you while you are there waiting for you oil change. More

by BIGRED099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Seguin Chevrolet responded

Hi BIGRED009, We appreciate your kind review. We are glad to hear our team was excellent throughout your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

October 14, 2023

It was hard to get a loaner and also my vehicle was there for almost 3 weeks and the check engine light came on again. Was told it was a computer update problem but now it’s doing it again. Not satisfied wit More

by GONZALES.R3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Oct 24, 2023 -

Seguin Chevrolet responded

Hi GONZALES.R3, I want to extend my apologies for the inconvenience this has caused you. Please reach out, so we can help you with getting your vehicle repaired and arranging for a loaner vehicle if possible. You can contact me by phone at 830-303-4381 ext. 2035 or email me at gstehle@seguinchevrolet.com. I am looking forward to hearing from you and resolving this issue as quickly as possible. Sincerely, Jeremy Sims, General Manager

October 14, 2023

It took two days to diagnose problem with my truck. Seven days to get the parts, and another two days to repair. No updates from service department unless I called them or should up at their front desk More

by dp.hogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 16, 2023 -

Seguin Chevrolet responded

Hi dp.hogan, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we are always looking for ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

October 13, 2023

Marcus and Oscar thank you for being so patient and understanding with me my decisions. More

by REBECCAAGUILAR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus, Shawn and Oscar.
Oct 13, 2023 -

Seguin Chevrolet responded

Hi REBECCAAGUILAR11, Thank you for your 5-star review. We are glad to hear Marcus and Oscar were excellent to work with. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

October 13, 2023

Very good timely service and very nice facility and employees were very curious l would recommend to anyone More

by noriega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 16, 2023 -

Seguin Chevrolet responded

Hi noriega, Thank you for your 5-star review. We are glad to hear you had an excellent experience with us. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

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