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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,413 Reviews

1,413 Reviews of Seguin Chevrolet - Service Center

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November 10, 2023

These folks are great! In and out in no time! Great work! Thanls for the help and answering all my questions! More

by jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Wiatrek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hernandez, Eddie De Luna, Luis Hernandez
Nov 13, 2023 -

Seguin Chevrolet responded

Hi jon, Thank you for your 5-star review. We are delighted to hear you were satisfied with your car-buying visit. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

November 09, 2023

I was directed to the right department and was able to speak to service advisor. Tyson was very helpful. He did all the legwork for me by calling the people with the warranty on my tires and rims. Again T More

by BCAVAZOS1426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 10, 2023 -

Seguin Chevrolet responded

Hi BCAVAZOS1426, Thank you for your 5-star review. We are glad to hear Tyson was excellent throughout your service visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

November 09, 2023

Excellent service, the wait was pleasant. The atmosphere helps to keep you calm and wait for them to finish your service More

by ONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Seguin Chevrolet responded

Hi ONE0, We appreciate your kind and thoughtful review. We are delighted to hear our team was excellent during your service visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

November 08, 2023

Advantageous and abusive with clients. Garrett, the young salesman, told me that I had a 90-day warranty on my purchase, but when I took my vehicle back to Seguin Chevrolet for an inspecti More

by EDADORME81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Seguin Chevrolet responded

Hi EDAMORME81, We apologize for any inconvenience we may have caused. As per our warranty policy, the used vehicles we sell are covered for engine, transmission, and air conditioning for 3 months or 3,000 miles. We would be happy to assist you with your concerns regarding heating and air conditioning and ensure that everything is working properly. Please reach Gary Stehle at 830-303-4381 ext. 2035 or email at gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

November 08, 2023

Service was good everyone was helpful and cheerful the dealership it’s self was nice an clean More

by G.ELISA52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene , Anthony Hernandez
Nov 09, 2023 -

Seguin Chevrolet responded

Hi G.ELISA52, Thank you for your kind review. We are glad to hear our service team took excellent care of your visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

November 08, 2023

They did not fix my issue. And did not give any solutions. They seem not to care. More

by MRFERGIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Nov 10, 2023 -

Seguin Chevrolet responded

Dear Customer, We apologize for the inconvenience caused by the issue not being resolved. Please feel free to contact us at your convenience, and I would be happy to see if we can assist you with your vehicle and provide a solution. You can reach Gary Stehle at 830-303-4381 ext. 2035 or email me at gstehle@seguinchevrolet.com. I am looking forward to hearing from you and resolving any concerns you may have. Thank you for your patience and understanding. Sincerely, Jeremy Sims, General Manager

November 08, 2023

Scheduled oil change on line and appointment was as scheduled . Timely and courteous service with no issues. More

by JAMESDOEGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only and was to the point and courteous.
Nov 09, 2023 -

Seguin Chevrolet responded

Hi JAMESDOEGE, Thank you for your feedback. We are thrilled to hear that you had a great experience with our team during your vehicle's service. It is always our top priority to provide excellent service to our valued customers like you. We look forward to seeing you again at your next service appointment. Have a wonderful day! Sincerely, Jeremy Sims, General Manager

November 06, 2023

They are slow, ineffective, bad at communication, expensive and will willing waste your time. They have no issue looking like they are idiots because they don't care. More

by KEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
Nov 10, 2023 -

Seguin Chevrolet responded

Hi Kevin, We're sorry to hear about the inconvenience and lack of communication you experienced during your visit to our service department. Please accept our sincere apologies. If you could kindly get in touch with Gary Stehle at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com, he would like to know more about your visit and if there is anything he can do to help. He is looking forward to hearing from you. Sincerely, Jeremy Sims, General Manager

November 05, 2023

Do not care after sell of deal. Really bad service that just does not care More

by sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anahi
Nov 10, 2023 -

Seguin Chevrolet responded

Dear sergio, I would like to apologize for the service that you have received. It is not up to our usual standards and we are taking steps to ensure that it does not happen again. Please do not hesitate to contact Gary Stehle, at 830-303-4381 ext. 2035 or email him at gstehle@seguinchevrolet.com so that he can assist you with the repairs that are needing to be done. We are committed to making things right and ensuring that you are completely satisfied with our service. Thank you for your understanding, and we look forward to hearing from you. Sincerely, Jeremy Sims, General Manager

November 04, 2023

It all went well service was 2 hours but prefer they take time and do a good job. My car was blocked in for me to pull out but over all went well. More

by CARRION.GINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Seguin Chevrolet responded

CARRION.GINA, We appreciate your feedback and are glad to hear that your service experience went well, with an emphasis on thoroughness and quality. We understand that a longer service time can be preferred if it ensures a job well done. If you have any more suggestions or need further assistance, please don't hesitate to reach out. Your input is valuable, and we look forward to serving you even better next time. Sincerely, Jeremy Sims, General Manager

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