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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,334 Reviews
Call Service Center (830) 303-4381

1,334 Reviews of Seguin Chevrolet - Service Center

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October 09, 2024

It took nearly 2 months, 3 separate times putting my truck in shop and it was in there roughly 3 weeks total. Total cost was just under $2000.00 as they assured me each time it was fixed. The last invo More

by billregenold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Bill, Thank you for sharing your experience. I’m sorry to hear that it took multiple visits to resolve the issue with your truck. I understand how frustrating and inconvenient that must have been. While I’m glad we were able to fix it in the end, your experience doesn’t reflect the level of service we aim to provide. Please feel free to reach out if you have any further concerns, as we truly appreciate your business and want to make things right. Sincerely, Gary Stehle, Service Director

Oct 17, 2024 -

billregenold responded

When I bought my truck there I had it serviced for the first 5 years exclusively at Seguin Chevrolet. It was never the fastest or most convenient but I wanted it taken care of right. I found it necessary to stop using Seguin Chevrolet for oil changes due to an increase in price and a decrease in service. I had previously paid $69.00 for an oil change and tire rotation. They increased the price $20.00 and charge extra for tire rotation. I understand prices can't stay static but to decrease service at the same time I find unacceptable.

October 08, 2024

The contact person seemed more interested in her phone than helping me. I asked for a copy of the car check performed with my oil change and tire rotation. She had to get it from the tech that performed t More

by SANDRALV57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear Sandra, Thank you for sharing your feedback. I apologize for the lack of communication and the inconvenience you experienced during your visit. Providing great customer service is a priority, and we clearly fell short here. I will address this with our team to ensure such situations are handled more professionally in the future. If you still haven’t received your requested documents, please contact us directly, and we will ensure they are sent to you promptly. Sincerely, Jeremy Sims, General Manager

October 07, 2024

We had our car towed in on a Saturday afternoon and took it in immediately before they closed for early troubleshooting. They could not fix but had it done by Monday afternoon Did excellent work and grea More

by clgrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
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Oct 09, 2024 -

Seguin Chevrolet responded

Dear clgrey, Thank you for your 5-star review! We're glad we could assist you quickly with your car and provide excellent service. It's great to hear that our team was able to get you back on the road by Monday afternoon. We appreciate your trust in us and look forward to helping you again in the future. Sincerely, Jeremy Sims, General Manager

October 07, 2024

They are always extremely rude towards me, it's hard to ask them what the issue is with the car anytime I bring it in. And even when I do have an appointment time they are still rude and act like I'm not s More

by abigailchambers2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear Abigail, Thank you for bringing this to our attention. I’m truly sorry to hear about the way you were treated during your visits. This is not the level of service we strive to provide, and I assure you that your concerns will be addressed with our team. Your experience should have been much more welcoming, and we appreciate your feedback to help us improve. Please don't hesitate to reach out, so we make things right and can come towards a resolution. Sincerely, Jeremy Sims, General Manager

October 06, 2024

Very hard to contacting the service writer at the dealership. I STILL HAVEN'T RECEIVED A COPY OF MY RECEIPT FOR THE WORK THAT WAS PERFORMED More

by VTC1953DEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Oct 07, 2024 -

Seguin Chevrolet responded

Dear VTC1953DEC, Thank you for your feedback. I'm sorry to hear about the difficulties you experienced in contacting our service writer and the delay in receiving your receipt. We strive for excellent communication and transparency, and I apologize for falling short in this instance. Please reach out to us directly at (830) 303-4381 ext. 2035, and we’ll ensure you receive your receipt promptly. Sincerely, Gary Stehle, Service Director

October 04, 2024

They’ll keep your car/truck for months and never bother giving you a loaner. Delay, delay, delay! Can’t get any help just excuses. More

by CGARZA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gracie
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Oct 07, 2024 -

Seguin Chevrolet responded

Dear CGARZA88, I apologize for the experience you've had with our service department. It’s concerning to hear about the delays and lack of communication regarding your vehicle. Your feedback is vital for us to improve our processes. Please reach out to me directly (830) 303-4381 ext. 2035 so I can address your concerns and work towards a resolution. Sincerely, Gary Stehle, Service Director

October 04, 2024

Amazing customer service. My service advisor Michael Brown was amazing. And fast turn around time. More

by mandakay006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
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Oct 04, 2024 -

Seguin Chevrolet responded

Dear mandakay006, Thank you for the fantastic review! We’re thrilled to hear that Michael Brown provided you with amazing customer service and a fast turnaround time. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Excelente maintenance service! ! Nice waiting area. Quick service. Good location oil change done fast thanks More

by Tomascastillog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Seguin Chevrolet responded

Dear Tomascastillog, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our quick maintenance service and comfortable waiting area. We appreciate your kind words. We look forward to seeing you again for your next service! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Took my truck in for service. My service advisor, Michael, was absolutely amazing. Micheal was easy to reach, kept me updated and got me in and out as quickly as possible. I work More

by KDS710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Service Advisor)
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Oct 04, 2024 -

Seguin Chevrolet responded

Dear KDS710, Thank you for your fantastic review! We’re delighted to hear that Michael provided such excellent service and kept you well-informed throughout your visit. It’s always great to receive feedback from someone who understands the importance of customer care, and we’re proud to know Michael exceeded your expectations. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Excellent and respectful sales people! This is the second vehicle we have purchased from them. More

by Tracy Cheatham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Medina
Report | Print
Oct 07, 2024 -

Seguin Chevrolet responded

Dear Tracy Cheatham, Thank you for your review! We’re thrilled to hear that you had another excellent experience with our respectful sales team. We truly appreciate your continued trust in us for your vehicle purchases and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

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