Seguin Chevrolet - Service Center

Seguin Chevrolet responded

Hello Valentinm78648, Thank you for the exceptional 5-star review! We're delighted to hear that you experienced a respectable atmosphere with a very friendly and helpful staff. Arnoldo Guerra's outstanding service is truly appreciated. We're thrilled to know you always leave the dealership satisfied. If there's anything more we can do for you, please feel free to reach out. We appreciate your business and look forward to serving you again.

Seguin Chevrolet responded

Hello Kim, Thank you for the great 5-star review! We're delighted to hear that Omar did his best to find what you wanted, and we're thrilled you succeeded. We understand your concerns about interest rates and appreciate your feedback. If you ever reconsider, have additional questions, or would like to see what else we can do in regards to working with the lending to try and get you a better rate, feel free to reach out. We appreciate your business. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hello tmarkham, Thank you for the outstanding 5-star review! We truly appreciate Barry's dedication in driving to you at work in Luling. We're sorry to hear about your previous experience, but we're thrilled that Monica went above and beyond to make this one great. If there's anything more we can do for you or if you have additional feedback in the future, please feel free to reach out. We appreciate your business. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hello KENNETHPROBOLA, Thank you for the fantastic 5-star review! We appreciate your kind words about the awesome service and friendly atmosphere. We're honored to be your dealership of choice, and we look forward to serving you in the future. If there's anything more we can do for you, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hello Agustinalabrado85, Thank you for the wonderful 5-star review! We're delighted to hear about Cassandra's excellent service—being attentive and friendly to all customers. We appreciate your kind words and look forward to serving you again. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hello KOEPP, Thank you for sharing your recent service experience. We apologize for any inconvenience regarding the timing of your appointment. Your feedback is valuable, and we're committed to improving. Could you please share additional details on how we can provide a 5-star service during your next visit? We appreciate your input and look forward to serving you better in the future. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hello RCRAMOS605, Thank you for sharing your positive 5-star review! We're delighted to hear that you had a good experience during your service visit, especially in the morning. Your feedback is appreciated, and we're here to assist you whenever you need. Thanks again for choosing us, and we look forward to serving you again. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hello FRANKQUINTERO52, Thank you for sharing your recent service experience, and we apologize for the oversight and miscommunication in not washing the vehicle and addressing the tire pressure. We appreciate your feedback, and we're committed to improving. To ensure a 5-star experience during your next visit, please reach out to me directly at (830) 303-4381 extension 2035. Your input is valuable, and we look forward to serving you better in the future. Sincerely, Gary Stehle Service Director

Ucmailman responded

I have had nothing but the best of experiences at seguin  chevy over the last few years

Seguin Chevrolet responded

Hi Ucmailman, Thank you for your 5-star review. We are glad to hear our team made your car-buying experience excellent with us. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hello DRALBURNS, I appreciate you taking the time to share your recent service experience, and I sincerely apologize for the inconvenience and frustration you encountered. Your feedback is crucial in helping us identify areas for improvement. I'm sorry to hear about the lack of communication, the delay in retrieving your vehicle, and the oversight in addressing your concerns. This is not the level of service we aim to provide, and I understand the importance of timely communication and efficient service. I would like to investigate this matter further and address your concerns directly. Please contact me at (830) 303-4381 extension 2035 so we can discuss the details and work towards a resolution. Thank you for bringing this to our attention, and I'm committed to addressing your concerns to ensure a more positive experience in the future. Sincerely, Gary Stehle Service Director