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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,511 Reviews
Call Service Center (830) 303-4381

1,511 Reviews of Seguin Chevrolet - Service Center

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February 21, 2024

Yall were the worst experience I’ve ever had buying a car you made multiple promises you couldn’t keep I had to keep calling you for yall to do anything and when that failed I had to show up More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syble Kline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denzel 0stars
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Feb 21, 2024 -

Seguin Chevrolet responded

Mr. Katus, I do apologize for the inconvenience caused to you. I did reach out to you today at 9:40 am central time. If you could please call me back 830-303-4381 ext 2086. We would like to discuss and resolve this matter Thank you for your business. Jenn Tejada Customer Relations Manager

February 21, 2024

Decent, wish they could guarantee they identified and fixed the issue I was having with my truck rather than keep an eye on it and let them know when/if it experiences issues again More

by KORN.TRAVIS
Recommend Dealer
Yes
Employees Worked With
Dennis in service
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Feb 21, 2024 -

Seguin Chevrolet responded

Dear KORN.TRAVIS, Thank you for your feedback! We're glad to hear that you found our service decent. We understand your concern about guaranteeing the identification and fix of the issue with your truck. Rest assured, our team will do our best to address it thoroughly. If you have any further concerns or need assistance in the future, please feel free to reach out. We're here to help! Best regards, Jeremy Sims General Manager

February 21, 2024

Very efficient and friendly. Good customer service and care. I am pleased with my experience. More

by OFFICIAL.DMDJ
Recommend Dealer
Yes
Employees Worked With
Denzel
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Feb 21, 2024 -

Seguin Chevrolet responded

Dear OFFICIAL.DMDJ, Thank you for the glowing review! We're delighted to hear that you found our service efficient and our staff friendly. Providing excellent customer service is our top priority, and we're thrilled that you had a positive experience with us. If you ever need anything else, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 21, 2024

Went for oil change and transmission service. Took 3 hours with an appointment. Then told they didn't have a filter for the transmission. So it took 3 hours just for an oil change. More

by Manczuk10
Recommend Dealer
No
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Feb 22, 2024 -

Seguin Chevrolet responded

Dear Manczuk10, We're deeply sorry for the inconvenience you experienced during your recent visit. Your feedback is crucial to us, and we sincerely apologize for the extended wait time and the oversight with the transmission filter. This is certainly not the level of service we aim to provide. We're actively addressing these issues internally to ensure they don't recur. Please accept our apologies, and if there's anything we can do to make it right or assist you further, please don't hesitate to reach out to me (830) 303-4381 ext 2035. Your satisfaction is our top priority. Best regards, Gary Stehle Service Director

February 21, 2024

he worked with me and my price point and got me my dream car within my price range. More

by baileyb43
Recommend Dealer
Yes
Employees Worked With
Jonathan rosario
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Feb 22, 2024 -

Seguin Chevrolet responded

Hi baileyb43, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

February 17, 2024

Debbie was very knowledgeable very kind she was very attentive. I had a great experience with her More

by Palos.grace
Recommend Dealer
Yes
Employees Worked With
Debbie Gaytan
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Feb 16, 2024 -

Palos.grace responded

Debbie Gaytan is a awesome salesperson. I would definitely refer my family and friends to her She was so courteous. She stayed well after her shift and made sure i was comfortable while they worked on getting me approved. Debbie is a great person and in my opinion a great employee.

Feb 19, 2024 -

Seguin Chevrolet responded

Hi Palos.grace, Thank you for your 5-star review. We are glad to hear Debbie made your service experience with us excellent. We are looking forward to seeing you on your next visit. Take care. Sincerely, Jeremy Sims, General Manager

February 16, 2024

Was interested on buying a new truck nobody came out to help but anyway Thanks More

by J.ROBLES6453
Recommend Dealer
No
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Feb 16, 2024 -

Seguin Chevrolet responded

Dear J.ROBLES6453, Thank you for sharing your experience with us. We regret to learn that you didn't receive the assistance you expected while considering a new truck purchase. Your feedback is valuable to us, and we want to ensure that every customer receives the attention and support they deserve. We would like to make things right and assist you in finding the perfect truck that meets your needs and preferences. Please reach out to us directly at (830) 303-4381 so that we can address any concerns and ensure a more positive experience for you. Thank you for considering us, and we look forward to the opportunity to earn your business. Best regards, Jeremy Sims General Manager

February 16, 2024

Garrett was great. Did a wonderful job. Being a retired GMAC employee, I felt like the whole process could have taken less time. More

by JUDYGORBET
Recommend Dealer
Yes
Employees Worked With
Garrett Calvert
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Feb 19, 2024 -

Seguin Chevrolet responded

Hi JUDYGORBET, Thank you for choosing Seguin Chevy. We are delighted to hear Garrett was excellent during your whole process. We are looking forward to working with you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

February 16, 2024

Very professional, friendly and helpful Mrs Bryant waited on us immediately and checked in often. Tyson sent welcoming messages to us to the dealership More

by jungteresa49
Recommend Dealer
Yes
Employees Worked With
Mrs C Bryant and Tyson
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Feb 16, 2024 -

Seguin Chevrolet responded

Hi jungteresa49, Thank you for your 5-star review. We are glad to hear Tyson and Ms. Braynt were excellent during your visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

February 16, 2024

IT WAS GREAT I HAD TO BE AT WORK SONI HAD PLENTY TIME THANKS FOR THE FAST SERVI E More

by ausenciongarcia41@gmail.com
Recommend Dealer
Yes
Employees Worked With
Don't know lady's name
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Feb 16, 2024 -

Seguin Chevrolet responded

Hi ausenciongarcia41, Thank you for your kind words and 5-star rating. We are glad to hear you had an excellent experience. We hope to work with you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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