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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,521 Reviews

1,521 Reviews of Seguin Chevrolet - Service Center

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February 29, 2024

Had the car 2 days and never looked at it Then said it was ready and was not completedhad to wait almost an hour to get taken care of More

by Lorriecorley95
Recommend Dealer
Yes
Employees Worked With
Yes but did have issues. Tyson and then Gary service manager
Mar 01, 2024 -

Seguin Chevrolet responded

Hi Lorriecorley95, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we always seek ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

Mar 01, 2024 -

Seguin Chevrolet responded

Hey Lorriecorley95, Thank you for sharing your experience with us. We apologize for the delay in servicing your vehicle and any inconvenience it caused. Your feedback is valuable, and we're committed to improving our processes to ensure a smoother experience for you next time. Please let us know how we can earn a 5-star rating from you in the future. We appreciate your patience and look forward to serving you better. Best regards, Jeremy Sims General Manager

February 29, 2024

Grate experiencia Is a great experiencia The people are great and really easy to understand and teha apoiment in a reasonable time More

by Orlandojcasiano
Recommend Dealer
Yes
Employees Worked With
Grate
Jul 11, 2024 -

Seguin Chevrolet responded

Hi Orlandojacasiano, Thank you for the glowing review! We're dedicated to providing exceptional service. Sincerely, Jeremy Sims, General Manager

February 28, 2024

Awesome! I enjoy the service and everyone at the dealership. Everyone is so very nice. More

by JUDWILLETTATX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassandra
Feb 28, 2024 -

Seguin Chevrolet responded

Dear JUDWILLETTATX, Thank you for the awesome review! We're delighted to hear that you enjoyed the service and found everyone at the dealership to be so nice. If there's anything else we can do for you, please feel free to reach out anytime. Best regards, Jeremy Sims General Manager

Feb 28, 2024 -

Seguin Chevrolet responded

Hi JUDWILLETTATX, Thank you for your 5-star review. We are delighted to hear our team was excellent throughout your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

February 28, 2024

Worked on Truck Just need to keep updated on progress Had it for 3 weeks and just dropped it back off today More

by JMULLEN6597
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Feb 29, 2024 -

Seguin Chevrolet responded

Hi JMULLEN6597, Thank you for your kind review. We are delighted to hear you were satisfied with your visit with us. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

February 26, 2024

This last visit I experienced was exceptional. I was in and out in about an hour. Casandra is the most kind and courteous person I've ever dealt with at Seguin Chevrolet. More

by DPERALES1
Recommend Dealer
Yes
Employees Worked With
I believe it was Cassandra.
Feb 26, 2024 -

Seguin Chevrolet responded

Dear DPERALES1, Thank you for sharing your exceptional experience with us! We're excited to hear that Cassandra provided such kind and courteous service, and we're delighted that your visit was efficient. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 25, 2024

Awesome Very helpful, knowledgeable customer service Overall the customer service was excellent. Monica Moreno & Cassandra Bryant was very professional. More

by DHUNTER258
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Feb 26, 2024 -

Seguin Chevrolet responded

Dear DHUNTER258, Thank you for the fantastic review! We're thrilled to hear that you had an awesome experience with us and that Monica Moreno and Cassandra Bryant provided excellent customer service. Your satisfaction is our priority, and we appreciate your kind words. If you ever need assistance in the future, don't hesitate to reach out. We look forward to serving you again! Best regards, Jeremy Sims General Manager

February 25, 2024

I arrived and I was helped without hesitation, the most positive experience I ever had had since I've been going there for service !! More

by TONY.RAMIREZ08
Recommend Dealer
Yes
Employees Worked With
Don't remember but she was awesome. A lady to the left at the time.
Feb 26, 2024 -

Seguin Chevrolet responded

Dear TONY.RAMIREZ08, Thank you for sharing your positive experience with us! We're thrilled to hear that you had the most positive experience ever with our service team. Providing exceptional service is our priority, and we're glad we could assist you without hesitation. If you ever need anything in the future, please feel free to reach out. Best regards, Jeremy Sims General Manager

February 23, 2024

It great on Feb21. They told me 2 hrs. and they meant it! This was a second try at Warrenty Work. I believe that the failure to complete said work in the day and a half More

by DDBUSHMAN
Recommend Dealer
Yes
Employees Worked With
Dennis Rittamen
Feb 23, 2024 -

Seguin Chevrolet responded

Dear DDBUSHMAN, Thank you for sharing your recent experience with us. We're glad to hear that your service visit on Feb 21st went smoothly and that we were able to complete the work within the promised timeframe. We apologize for any inconvenience you experienced during your previous attempt, and we understand the challenges posed by external factors like parts deliveries and staff availability. Your feedback is valuable, and we're committed to improving our service to ensure a 5-star experience next time. If there's anything specific you'd like us to address, please don't hesitate to reach out. Sincerely, Gary Stehle Service Director

February 22, 2024

Scheduled and oil change and tires filled with nitro air over the phone. Went in and was assured they would do nitroair on my tires. 2 hours later, the rep said he forgot to tell the mechanic. Said I could More

by juanamariam_v
Recommend Dealer
No
Feb 22, 2024 -

Seguin Chevrolet responded

Dear juanamariam_v, I extend my sincerest apologies for the inconvenience and miscommunication you encountered during your recent visit. Your time is valuable, and we fell short of meeting your expectations, which is unacceptable. I understand the frustration this situation caused, especially considering the inconvenience of returning to our location. Please know that we take your feedback seriously and are taking steps to ensure such oversights don't happen in the future. If there's anything we can do to make it right or assist you further, please do not hesitate to reach out to me at (830) 303-4381 ext 2035. Your satisfaction is of utmost importance to us. Warm regards, Gary Stehle Service Director

February 22, 2024

Great dealership, they always get me in and out for all my repairs. Gary goes the extra mile to help all the customers. Definitely would recommend this dealership to anyone! More

by BRANDONKEITH444
Recommend Dealer
Yes
Employees Worked With
Cassie, Gary and Joseph in service
Feb 23, 2024 -

Seguin Chevrolet responded

Dear BRANDONKEITH444, Thank you for your fantastic review! We're delighted to hear that our dealership consistently provides you with efficient service and that Gary goes the extra mile to assist you. Your recommendation means a lot to us, and we look forward to continuing to meet your automotive needs in the future. Best regards, Jeremy Sims General Manager

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