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Seguin Chevrolet - Service Center

Seguin, TX

4.2
1,818 Reviews
Call Service Center (830) 303-4381

1,818 Reviews of Seguin Chevrolet - Service Center

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November 20, 2024

Michael provides the most wonderful and unmatched service I have ever had at a dealership. He is the reason we will buy all future vehicles through Seguin Chevrolet and continue with any and all service need More

by leliee0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear leliee0326, Thank you for the wonderful 5-star review! We’re thrilled to hear that Michael provided such exceptional service. He truly goes above and beyond, and we’re excited to know you’ll be returning for all your future vehicle and service needs. We look forward to continuing to serve you! Sincerely, Jeremy Sims, General Manager

November 20, 2024

Courteous Professional kept me informed. Greeted me when I entered the service desk. Very clean and nicely decorated waiting room. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M Moreno on the receipt, he was tall gentleman at the desk. 5stars
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Nov 20, 2024 -

Seguin Chevrolet responded

Dear NBMDCustomer, Thank you for sharing your positive experience! We're glad to hear that our team was able to provide you with great service and keep you informed throughout your visit. We also appreciate your feedback on our waiting room – we aim to make every part of your experience as comfortable as possible. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Very deceptive on pricing. Gabe no explanation other than “shop charges!” She knew to the penny what my oil change would be but low balled me instead. More

by JeffScott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear JeffScott, Thank you for sharing your experience. I’m sorry to hear that you felt misled regarding the pricing, and I apologize for any confusion. We strive for transparency with our customers, and I’d like to look into this matter further to ensure that everything is clear moving forward. Please feel free to contact me directly (830) 303-4381 extension 2035 so we can resolve this situation. Sincerely, Gary Stehle, Service Director

November 20, 2024

Having to leave my car for 4days before it gets fixed, no loaner car available More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Nena, Thank you for sharing your feedback. We understand your frustration with the extended wait time and the unavailability of a loaner car, and we apologize for any inconvenience this may have caused. We strive to provide timely and efficient service, and we are working to improve our processes. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Not fixing the truck issue, as soon as I get home the light engine turn on again ,after two weeks at the service center, More

by angelesluna07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear angelesluna07, Thank you for your feedback, and I apologize for the inconvenience you’ve experienced. I understand your frustration with the issue not being resolved after such a long wait, and I would like to personally ensure that this matter is addressed. Please contact me directly (830) 303-4381 extension 2035 at your earliest convenience so we can discuss how to make this right and get your truck fixed properly. Sincerely, Gary Stehle, Service Director

November 18, 2024

Felt taken advantage of . . amazing after being told a part would be ordered & it would take several days ( after having my car 1 week ) after talking w/service manager @ 4:09 More

by Jimisu stuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
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Nov 20, 2024 -

Seguin Chevrolet responded

Dear Jimisu Stuckey, I am truly sorry to hear about your recent experience, and I want to sincerely apologize for any frustration this may have caused. It’s never our intention to make anyone feel taken advantage of, especially our valued customers like yourself. I understand how disappointing it can be when expectations aren't met, and I will personally look into what occurred regarding the timing and communication of your service. Please don’t hesitate to reach out to me directly (830) 303-4381 ext. 2035 if you’d like to discuss this further or if there's anything I can do to address your concerns. Sincerely, Gary Stehle, Service Director

November 18, 2024

They don't care about your problems or the person they don't want to listen they don't want to call back when they say they do they just want to lie to you all they give a xxxx about is your money More

by Eva
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one on this list
Report | Print
Nov 20, 2024 -

Seguin Chevrolet responded

Dear Eva Stuckey, I am truly sorry to hear about your experience, and I apologize for any frustration or inconvenience you have encountered. It’s always our goal to provide excellent customer service, and I regret that we did not meet your expectations. Please know that your concerns matter to us, and I would appreciate the opportunity to address them directly. If you would like to discuss this further, please don’t hesitate to contact me. Sincerely, Jeremy Sims, General Manager

November 13, 2024

Everyone was very nice, helpful, professional. Jessica took care of my appointment and kept me informed. She was very helpful Thank you all More

by bgframe52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dyre 🌟🌟🌟🌟🌟
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Nov 14, 2024 -

Seguin Chevrolet responded

Dear bgframe52, Thank you for your wonderful review! We’re thrilled to hear that Jessica and the team provided you with a positive and professional experience. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

November 13, 2024

Very competent and friendly! ! I don’t answer calls where I don’t recognize the number, but Gabriel kept trying until he got ahold of me. More

by CARLACBAKER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Nov 14, 2024 -

Seguin Chevrolet responded

Dear CARLACBAKER, Thank you for sharing your positive experience! We're delighted to hear that Gabriel's persistence paid off and that he was able to assist you. We appreciate your feedback and look forward to being here for you whenever you need us! Sincerely, Jeremy Sims, General Manager

November 13, 2024

Very decent service with a little bit of difficulties but it's a business so understood More

by passmore.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Nov 14, 2024 -

Seguin Chevrolet responded

Dear passmore.9, Thank you for your honest feedback. We appreciate your understanding with any challenges along the way. If there’s anything we can do to improve your experience further, please feel free to let us know. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

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