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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,385 Reviews

1,385 Reviews of Seguin Chevrolet - Service Center

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December 07, 2024

I got in and out in about an hour. They were very nice. The only thing is I prefer to deal with people. I didn’t like the checking in online and checking out online. More

by Wrwriter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear Wrwriter, Thank you for your feedback! We’re glad to hear you had a quick and pleasant experience with our team. We understand your preference for personal interactions and appreciate your input about the online check-in and check-out process. Your comments help us ensure we’re meeting the needs of all our customers. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

December 05, 2024

I love the dealership and the personal. I think they need one improvement in their service department, they had four people at the service desk but only one person was handling all the cus More

by randy.debacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was not listed
Dec 06, 2024 -

Seguin Chevrolet responded

Dear randy.debacker, Thank you for sharing your feedback and for the kind words about our dealership and team. We truly value your insight regarding your service department experience. Your comments help us identify areas where we can improve, and I will ensure your concerns are addressed to enhance the efficiency and overall customer experience. We appreciate your support and look forward to serving you again. Sincerely, Jeremy Sims, General Manager

December 03, 2024

The service was great, and everyone was friendly and nice , I would recommend my friends. More

by SCQUIROZ58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Seguin Chevrolet responded

Dear SCQUIROZ58, Thank you for your wonderful review! We're thrilled to hear that you received great service and found our team to be friendly and welcoming. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future. Sincerely, Jeremy Sims, General Manager

December 02, 2024

The service department didn’t show I had scheduled my appt. I was informed that the online scheduling isn’t showing up on the system when customers schedule online. More

by patriciamwhite11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Seguin Chevrolet responded

Dear patriciamwhite11, Thank you for your feedback. I sincerely apologize for the inconvenience you experienced with our service department and the online scheduling system. We're working on improving this to ensure a smoother experience for all our customers. We truly appreciate your understanding and hope to serve you better next time. Sincerely, Jeremy Sims, General Manager

November 30, 2024

Took my Tahoe in for a recall and there was an oil on the frame from when it was changed at your dealership back in Jan/Feb. I was told that the drain plug was loose from when we changed the oil, except that More

by sfloyd1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Seguin Chevrolet responded

Dear sfloyd1997, Thank you for bringing this matter to our attention. I apologize for the inconvenience and frustration you’ve experienced. Ensuring quality service is important to us, and I would like the opportunity to discuss this further and address your concerns. Please don’t hesitate to contact me directly at (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

November 28, 2024

They had Very good costomer service they were very friendly ,and extremely helpful I would highly recommend this establishment and I myself will be coming Back More

by serranopalma1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosendo Reyes
Nov 29, 2024 -

Seguin Chevrolet responded

Dear serranopalma1971, Thank you for your wonderful review! We're thrilled to hear that you found our customer service to be friendly and helpful. Your recommendation means the world to us, and we look forward to welcoming you back in the future. Thank you for choosing Seguin Chevrolet! Sincerely, Jeremy Sims, General Manager

November 27, 2024

Excellent service. Communication. Excellent service. They were letting me know when my truck was going to be finished. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Maria, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our service team and that the communication met your expectations. We appreciate your support and look forward to serving you again. Sincerely, Jeremy Sims, General Manager

November 26, 2024

It took them two months to fix my car and when I pick it up it was dirty not like l left it the end side was full of dirty More

by Glenda Braimer
Recommend Dealer
No
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Glenda Braimer, I truly apologize for the experience you've had with the service on your vehicle. It's unacceptable that it took longer than expected, and I deeply regret that your vehicle was not returned in the condition it was brought in. We take pride in delivering high-quality service and your feedback will help us improve. Please feel free to reach out to me directly (830) 303-4381 extension 2035 so I can address this further. Sincerely, Gary Stehle, Service Director

November 26, 2024

I went in for 2 service appts but only one was done. A software recall was not done . More

by reyesa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica dyee
November 25, 2024

Great service. They fixed my check engine light right the first time. The repair was completed on time. The staff I interacted with was very professional. I def More

by Poppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor for drive train issues
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Poppy, Thank you for your review! We’re delighted to know our team fixed your check engine light efficiently and completed the repair on time. It’s wonderful to hear you found our staff professional and that you plan to rely on us for all your service needs. We truly appreciate your trust and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

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