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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,543 Reviews
Call Service Center (830) 303-4381

1,543 Reviews of Seguin Chevrolet - Service Center

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April 07, 2024

My experience was great. Monica was very helpful. Everyone was friendly and I felt right at home.. More

by Lin
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Apr 08, 2024 -

Seguin Chevrolet responded

Hi Lin, Thank you for your kind review. We are glad to hear Monica was helpful during your service visit. Have a great day. Sincerely, Jeremy Sims, General Manager

April 06, 2024

Awesome customer service and great deals. Seguin Chevrolet is my place to go when needing service or new car! THANKS More

by MARYCLACK400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SYBIL KLIEN
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Apr 08, 2024 -

Seguin Chevrolet responded

Hi MARYCLACK400, We appreciate your 5-star review. We are thrilled that our team took excellent care of you and your vehicle. Have a great day. Sincerely, Jeremy Sims, General Manager

April 06, 2024

They took care of me on an oil change! On time, and communicated with me , just a great experience . Becca, and Devon helped me! More

by LARRY@KAPAVIKTRANSPORT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Seguin Chevrolet responded

Hi LARRY@KAPAVIKTRANSPORT.COM We appreciate your positive review. We are thrilled to hear Becca and Devon provided you with an excellent experience. Take care. Sincerely, Jeremy Sims, General Manager

April 04, 2024

I had an appointment for an oil change at 2:00. It took almost 2 hours before it was done. I can understand that wait time if I was a walk in, but when I make an appointment that is excessively rid More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one introduced themselves
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Apr 05, 2024 -

Seguin Chevrolet responded

Hi Kim, We're sorry for the lengthy wait during your appointment. Your time is valuable, and we apologize for any inconvenience. Please reach out to me directly at (830) 303-4381 ext. 2035 so we can come to a resolution and ensure a smoother experience next time. Best, Gary Stehle Service Director

April 04, 2024

Excellent, quick work. Clean facilities, welcoming customer service and no ‘upselling’. Absolutely the way you want a customer service should be working. More

by TNTWEWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denzel
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Apr 05, 2024 -

Seguin Chevrolet responded

Hey TNTWEWERS, Thank you for the glowing review! We're delighted to hear about your excellent experience with us. Providing efficient service without upselling is always our aim, and we're thrilled to know we hit the mark for you. If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again. Best regards, Jeremy Sims, General Manager

Apr 05, 2024 -

Seguin Chevrolet responded

Hi TNTWEWERS, We appreciate your kind review. We are glad to hear our team provided you with excellent service. Thank you for choosing us. Have a great day. Sincerely, Jeremy Sims, General Manager

April 03, 2024

Very polite and knowledgeable Courteous informative and attentive to details on what the customer is asking and looking for More

by EC_JUICE_6400
Recommend Dealer
Yes
Employees Worked With
Anjali
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Apr 03, 2024 -

Seguin Chevrolet responded

Hi EC_JUICE_6400, Thank you for your kind review. We are glad to hear you had an excellent experience. Take care. Sincerely, Jeremy Sims, General Manager

April 03, 2024

The service manager got me checked in in a timely manner. The mechanic explained what her did when he was finished. They got the problem fixed and I was on my way More

by Cpankey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Rittiman
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Apr 04, 2024 -

Seguin Chevrolet responded

Hi Cpankey, Thank you for sharing your positive experience with us! We're delighted to hear that our team provided you with swift, efficient and effective service, from check-in to resolution. If you ever need further assistance, feel free to reach out. Best regards, Jeremy Sims General Manager

Apr 04, 2024 -

Seguin Chevrolet responded

Hi Cpankey, Thank you for your 5-star review. We are delighted to hear our team took excellent service of you and your vehicle. Take care. Sincerely, Jeremy Sims, General Manager

April 03, 2024

I worked for a Chevrolet dealership for 42 years in management. 2 and 1/2 is not acceptable service writer was good More

by TJSGOLFP
Recommend Dealer
No
Employees Worked With
2 and half hours was not good for a oil change
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Apr 04, 2024 -

Seguin Chevrolet responded

Hi TJSGOLFP, Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. As someone with extensive experience in the industry, your perspective is valuable to us, and we apologize for any inconvenience caused. We'll use your comments to improve our services. If there's anything specific you'd like to discuss or if you have suggestions for how we can better serve you, please feel free to reach out directly at (830) 303-4381 ext. 2035. Best regards, Gary Stehle, Service Director

April 03, 2024

I have been actively involved with Seguin's dealership in seguin for 3years and I am very pleased with their professionalism and commitment to their customers More

by EC_JUICE_6400
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Report | Print
Apr 03, 2024 -

Seguin Chevrolet responded

Hi EC_JUICE_6400, Thank you for your loyal patronage over the past three years! We greatly appreciate your kind words about our dealership's professionalism and commitment to customer service. It's our pleasure to serve you, and we look forward to continuing to provide you with top-notch service for years to come. If you ever need anything or have any questions, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

April 02, 2024

Had an appointment with Ivan but he couldn't attend us so he said his sister would help. She couldn't answer questions then we were offer a very low trade in value for our vehicle More

by C&C
Recommend Dealer
No
Employees Worked With
Ivan Perez and his sister
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Apr 03, 2024 -

Seguin Chevrolet responded

Hi C&C, I'm sorry to hear about your experience with us. This doesn't align with the level of service we strive to provide. I apologize for the inconvenience caused by the change in your appointment and any issues with the trade-in evaluation. Your feedback is valuable, and we'll address these concerns internally to ensure a better experience in the future. If you'd like to discuss this further or have any questions, please feel free to reach out to me directly (830) 303-4381 . Best regards, Jeremy Sims General Manager

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