Seguin Chevrolet - Service Center

Seguin Chevrolet responded

Hi Chevyboy41, Thank you for your 5-star review. We are delighted to hear Monica made your service visit excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hi MR.MARKUSEX, Thank you for your 5-star review. We are glad to hear our team took excellent care of you during your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hello JJMARTINEZ1026, I apologize for the extended wait during your recent oil change, and I appreciate your feedback. Your time is important, and we are actively working to improve our processes to reduce wait times. I understand your concerns, and we are committed to providing a more efficient experience in the future. I would appreciate the opportunity to investigate this situation and address your concerns directly. Please reach out to me at 830-303-4381 extension 2035, so we can review your service experience in more detail and work towards a way to resolve this issue. Thank you for your understanding. Sincerely, Gary Stehle Service Director

Seguin Chevrolet responded

Hey ADAMMOLINA, Thanks for sharing your outstanding 5-star review! We're delighted to hear that your vehicle service experience was fast, easy, quick, and clean. Providing efficient and convenient service is a top priority for us, and we're pleased to know that you had a positive experience. We appreciate your understanding, especially during busy times, and we're glad we could exceed your expectations by getting your car ready faster than anticipated. If there's anything else we can assist you with in the future, please feel free to let us know. Thank you for choosing us for your vehicle service, and we look forward to serving you again in the future! Best regards, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hi repairwoman58, Thank you for your 5-star review. We are delighted to hear you were satisfied during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hello Rose, Thank you for sharing your 5-star experience! We're delighted to hear that you found our team, especially Kevin, to be very friendly and prompt in taking care of your car. Providing excellent service is our priority, and it's rewarding to know that we met your expectations. Safe travels, and thank you for choosing us! Best regards, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hello twinkie6403, Thank you for taking the time to share your feedback and for giving us a review! We're thrilled to hear that you find our dealership clean, our staff friendly, and our service good. We always strive for excellence, and we'd love to know how we can turn your 4-star experience into a 5-star one in the future. If there are specific areas where you think we can improve or any additional services you'd like to see, please feel free to share your thoughts. Your input is valuable to us, and we appreciate your continued support. We look forward to serving you again and exceeding your expectations. Best regards, Jeremy Sims, General Manager

Seguin Chevrolet responded

George L, Thank you for your positive review! We're pleased to hear your vehicle service at Seguin Chevrolet met your 5 star expectations. Our team values your satisfaction, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear JACKSONDARIEN34, We appreciate your feedback and apologize for any inconvenience you experienced. We take your concerns seriously, and our team is investigating the oversight regarding the fluid top-off. This falls short of our service standards. Please reach out to us directly (830) 303-4381 so we can address your concerns. Sincerely, Jeremy Sims, General Manager