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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,340 Reviews
Call Service Center (830) 303-4381

1,340 Reviews of Seguin Chevrolet - Service Center

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December 11, 2023

I got the dates for my appt wrong. She took care of me and got me in and out!! More

by love0707.va
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Dec 11, 2023 -

Seguin Chevrolet responded

Hi love0707.va, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service visit. We are looking forward to working with you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

December 11, 2023

Staff answered all questions and were very professional. Very helpful, professional, positive, and confident in their job. More

by Moony
Recommend Dealer
Yes
Employees Worked With
Had my car service. Oil change and tire rotation.
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Dec 11, 2023 -

Seguin Chevrolet responded

Hi Moony, We appreciate your 5-star review. We are glad to hear our team was excellent throughout your vehicle service. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

December 11, 2023

Exactly what I wanted Super attentive Nice report Excellent beyond what I expected but yet very professional and courteous More

by ROGERCARRASCO
Recommend Dealer
Yes
Employees Worked With
Anthony Medina
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Dec 11, 2023 -

Seguin Chevrolet responded

Hi ROGERCARRASCO, We appreciate your 5-star review. We are glad to hear your vehicle's service visit went well. We are looking forward to working with you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

December 11, 2023

Real pros Real professional and courteous and were able to work with me real quick More

by ERASMOLOREDO
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Report | Print
Dec 11, 2023 -

Seguin Chevrolet responded

Hi ERASMOLOREDO, We appreciate your kind review. We are glad to hear you were satisfied with your visit. We hope to see you on your next visit. Take care. Sincerely, Jeremy Sims, General Manager

December 11, 2023

He was an awesome sales guy. Got me a car and I love my car More

by AMADA97GUARDIOLA
Recommend Dealer
Yes
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Dec 11, 2023 -

Seguin Chevrolet responded

Hi AMADA97GUARDIOLA, We appreciate your kind review. We are delighted to hear you were satisfied with your experience. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

December 11, 2023

Great customer service and made it an easy process Will definitely go back to buy my next car More

by Gym_jayme
Recommend Dealer
Yes
Employees Worked With
Omar
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Dec 11, 2023 -

Seguin Chevrolet responded

Hi Gym_jayme, Thank you for your kind review. We are delighted to hear our team made your car-buying process easy. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

December 11, 2023

Very nice. Good customer service. Quick and easy Easy service was in and out of the dealership within a few hours More

by JASONDLR1130
Recommend Dealer
Yes
Employees Worked With
Fernando and Kordell
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Dec 11, 2023 -

Seguin Chevrolet responded

Hi JASONDLR1130, We're glad to hear that you had a great experience at Seguin Chevy and that the team was nice and helpful throughout your service visit. It's always nice to receive a 5-star review and I'm sure the team will be thrilled to hear about your positive feedback. Thank you for choosing Seguin Chevy and I hope you have a great day. Sincerely, Jeremy Sims, General Manager

December 09, 2023

Took vehicle in for multiple problems and didn’t get any of them fixed. Was told to bring back but my time is just as valuable as there’s especially since vehicle was there 1 1/2 weeks. More

by MICHEALV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only worked with service
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Dec 14, 2023 -

Seguin Chevrolet responded

Hi MICHEALV0, We would like to sincerely apologize for any inconvenience caused due to the recent issues with your vehicle. If you could please contact Gary Stehle at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com, he would be more than happy to offer any assistance to help get your vehicle repaired. Your satisfaction is of utmost importance to us, and we will do everything we can to make things right. Thank you for your understanding and cooperation. Sincerely, Jeremy Sims, General Manager

December 08, 2023

They don’t have enough employees for the business. No work done on Saturdays other than minor things. It’s been 3 months since I called to make an appointment for my truck. More

by TILYMI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Faglie
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Dec 14, 2023 -

Seguin Chevrolet responded

Dear TILYMI, We would like to sincerely apologize for any inconvenience caused due to the recent issues with your vehicle. If you could please contact Gary Stehle at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com, he would be more than happy to offer any assistance to help get your vehicle repaired. Your satisfaction is of utmost importance to us, and we will do everything we can to make things right. Thank you for your understanding and cooperation. Sincerely, Jeremy Sims, General Manager

December 06, 2023

I was never called and advised with what was wrong with my vehicle. It was fixed without permission to fix or info on pricing to fix. thankfully I was able to pay the $360 but I will not be back and am ver More

by Thompsonbrooke_25
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Dec 07, 2023 -

Seguin Chevrolet responded

Dear Brooke, I would like to offer my sincere apologies for any inconvenience caused by not keeping you up to date about the repairs being done to your vehicle. Please know that it was not our intention to do any repairs without your permission. In order to address this issue, I would appreciate it if you could contact me at 830-303-4381 ext. 2035 or email me at gstehle@seguinchevrolet.com. I would like to know more about what transpired during your visit and how we can improve our communication with you in the future. Once again, please accept my apologies for any inconvenience caused. We value your business and hope to have the opportunity to serve you again in the near future. Best regards, Jeremy Sims, General Manager

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