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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,406 Reviews

1,406 Reviews of Seguin Chevrolet - Service Center

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February 08, 2024

It was an amazing experience, everyone including our salesman were super helpful and made our car buying experience amazing More

by Migugalde27
Recommend Dealer
Yes
Employees Worked With
Chance holder
Feb 08, 2024 -

Seguin Chevrolet responded

Hey Migugalde27, Thanks a bunch for the informative 5-star review! We're ecstatic to hear that you had an amazing experience with Chance and our team. Your satisfaction is our priority, and we're here to make every car-buying journey exceptional! Best regards, Jeremy Sims General Manager

February 07, 2024

Very friendly helpful. She kept me updated as they were working on my vehicle. All staff were nice. I will definitely be going back. More

by moni.m0421
Recommend Dealer
Yes
Employees Worked With
Cassandra
February 07, 2024

Had an appointment at 10am, got there at 9:45, and got truck back at 11:45. It was a little longer than I expected being I had an appointment, but all ok More

by RICHARD.VAQUERA
Recommend Dealer
Yes
Employees Worked With
Cassandra
Feb 07, 2024 -

Seguin Chevrolet responded

Hey RICHARD.VAQUERA, Thanks a bunch for the fantastic 5-star review! We're glad to hear that despite the slight delay, everything worked out okay. Your understanding means a lot to us, and we're here to ensure your next visit is even smoother! Best regards, Jeremy Sims General Manager

February 07, 2024

The dealership was great. Ivan Perez was knowledgeable and thorough. I would definitely recommend them again. More

by DAVIDWBEHRENS
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Feb 07, 2024 -

Seguin Chevrolet responded

Hello DAVIDWBEHRENS, We greatly appreciate your outstanding 5-star review! It's fantastic to hear that your experience was exceptional, and Ivan Perez's knowledge and thoroughness were instrumental in making it a success. Your recommendation is invaluable to us, and we eagerly anticipate the opportunity to assist you again in the future. Best regards, Jeremy Sims General Manager

February 07, 2024

We dropped off our car at 7:15 in the morning never did we ever receive any kind of notification telling us our car was ready. My wife got out at 3 PM. I had to leave work and missed two hours of work just More

by KIML7_7
Recommend Dealer
No
Employees Worked With
Tyson
Feb 23, 2024 -

Seguin Chevrolet responded

KIML7_7, We apologize for any inconvenience caused by the lack of notification regarding your car's readiness. Your feedback is valuable to us, and we'll review our communication processes to ensure better service in the future. If there's anything further we can assist you with or if you have any additional concerns, please feel free to reach out to us directly. Thank you for bringing this to our attention. Best regards, Jeremy Sims General Manager

February 07, 2024

No let's talk about all the crap that happened before I drop off my truck December 7 I picked it up February 7 you tell me how it was they suck More

by Yourtooltek
Recommend Dealer
No
Employees Worked With
I delt with there service department they had my vehicle from early December until Tuesday of this week gave me the runaround on parts they kept my old parts tried to charge me $821 dollars for a tire pressure sensor that is only $16 to 61 dollars at any
Jul 16, 2024 -

Seguin Chevrolet responded

Dear Yourtooltek, We are very sorry to hear about your negative experience and the extended time it took to service your truck. This is not the level of service we aim to provide. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss this further and work towards a resolution. Sincerely, Gary Stehle, Service Director

February 06, 2024

Already did that No No No No I think that's enough for right now Ok More

by FSHANAFELT
Recommend Dealer
Yes
Employees Worked With
Dennis
February 06, 2024

Lack of communication throughout the process. Became much better after we got Chevrolet involved Seguin dropped the ball on getting the vehicle fixed before the strike. A technician quit and they More

by BMILLER210
Recommend Dealer
No
Employees Worked With
Gary, amber
Feb 07, 2024 -

Seguin Chevrolet responded

Dear BMILLER210, Thank you for taking the time to provide feedback on your recent service experience. We apologize for any communication lapses and the delays encountered during the process. Your satisfaction is paramount, and we're committed to addressing your concerns promptly. To ensure we resolve any issues and provide you with a stellar 5-star experience in the future, please reach out to me directly at (830) 303-4381 extension 2035. We value your feedback and appreciate the opportunity to improve. Looking forward to hearing from you. Best regards, Gary Stehle Service Director

February 06, 2024

Good service Everybody was professional in their job I will be back have a good day More

by Plowboyintexas63
Recommend Dealer
Yes
Employees Worked With
Idk don't remember
Feb 07, 2024 -

Seguin Chevrolet responded

Hi Plowboyintexas63, Thank you for your 5-star review. We are delighted to hear our team was excellent with your buying process. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

February 06, 2024

Slow/ Service is not as good as before. Employee play around too much. Joking around More

by HELENBARNES07
Recommend Dealer
No
Feb 07, 2024 -

Seguin Chevrolet responded

Dear HELENBARNES07, Thank you for sharing your feedback with us. We apologize for the delays and any perception of decreased service quality during your recent visit. Your experience is important to us, and we would like to address your concerns directly. Please reach out to me directly at (830) 303-4381 extension 2035 so that we can discuss your experience in more detail and work towards a resolution. Our goal is to ensure you have a 5-star experience with us next time. We appreciate your feedback and look forward to speaking with you. Best regards, Gary Stehle Service Director

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