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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,339 Reviews
Call Service Center (830) 303-4381

1,339 Reviews of Seguin Chevrolet - Service Center

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January 27, 2024

The wait was long even though I had an appointment. I didn't get a copy of receipt . Trash was left behind in vehicle. More

by GMURILLO503
Recommend Dealer
Yes
Employees Worked With
Laura
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Jan 29, 2024 -

Seguin Chevrolet responded

Hello GMURILLO503, Thank you for taking the time to provide feedback on your recent service experience, and I appreciate your honest review. I apologize for the extended wait, the oversight with providing a copy of the receipt, and the inconvenience of finding trash left behind in your vehicle. Your feedback is valuable in helping us improve our service. To ensure a smoother experience next time & on how we can provide a 5-star experience next time, please feel free to contact me directly at (830) 303-4381 extension 2035. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Best regards, Gary Stehle Service Director

Jan 29, 2024 -

Seguin Chevrolet responded

Hi GMURILLO503, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we always seek ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Best regards, Jeremy Sims General Manager

January 27, 2024

Very nice and helpful The front desk service reps were ready to help and I didn't feel pressured to buy or add services More

by Nole2810
Recommend Dealer
Yes
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Jan 29, 2024 -

Seguin Chevrolet responded

Hello Nole2810, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service team was very nice, helpful, and that you felt comfortable with the front desk service reps. Providing a pressure-free environment is important to us, and we're pleased to know you had a positive interaction. If there's anything you ever need, please feel free to reach out. We appreciate your business and look forward to serving you again. Best regards, Jeremy Sims General Manager

January 27, 2024

Friendly and easy to work with Well besides these needy ratings everything was well run from the receptionist to the manager More

by WELDONMIKE34
Recommend Dealer
Yes
Employees Worked With
Omar
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Jan 29, 2024 -

Seguin Chevrolet responded

Hello WELDONMIKE34, We really appreciate you taking the time to leave a 5-star review! We're delighted to hear that your service experience was friendly and easy to work with. Your positive feedback about our team, from the receptionist to the manager, is much appreciated. If there's anything more we can do for you, please feel free to reach out. We value your business and look forward to serving you again. Best regards, Jeremy Sims General Manager

January 27, 2024

Puntualidad y amabilidad excelente Puntualidad y amabilidad excelente todas las atenciones muy bien café entrega del vehículo y precio estoy contento More

by WILFREDOSIERVO77
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Jan 29, 2024 -

Seguin Chevrolet responded

Hi WILFREDOSIERVO77, Apreciamos su revisión de 5 estrellas. Estamos encantados de saber que nuestro equipo fue excelente durante su servicio. Esperamos verte luego! Cuidarse. Best regards, Jeremy Sims General Manager

January 27, 2024

No Work was done correctly and at the scheduled time. Routine and recall maintenance both done at once More

by SOWENS3
Recommend Dealer
Yes
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Jan 29, 2024 -

Seguin Chevrolet responded

Hi SOWENS3, Thank you for your 5-star review. We are delighted to hear our team was excellent during your service visit. We hope to see you soon. Take care. Best regards, Jeremy Sims General Manager

January 26, 2024

I was never there that day I was never at the dealership on that day More

by RWILHELM1181
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Feb 23, 2024 -

Seguin Chevrolet responded

RWILHELM1181, We apologize for any confusion or inconvenience you may have experienced. Your feedback is valuable to us, and we take it seriously. If there's anything specific you'd like to discuss or clarify, please feel free to reach out to us directly. We appreciate your time and input. Best regards, Jeremy Sims General Manager

January 26, 2024

Monica help take an extremely stressful situation and made the whole experience a pleasure. She gave constant updates and we knew what was happening each day. Monica is a shining star of your company and More

by yomarkyo
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Report | Print
Jan 26, 2024 -

Seguin Chevrolet responded

Hello yomarkyo, Thank you for sharing your wonderful 5-star experience with us! We're happy to hear that Monica helped turn a stressful situation into a pleasurable experience for you. Providing constant updates and clear communication is something we strive for, and it's fantastic to know that Monica exceeded your expectations. Your kind words about Monica mean a lot, and we appreciate your recognition of her efforts. If there's anything else we can do for you, please feel free to let us know. Thank you for choosing us, and we look forward to serving you in the future. Best regards, Jeremy Sims General Manager

January 26, 2024

Excellent service , professional and kindness Ro was gold and honest AJ honest on fiance ?? More

by GRAN_LETT
Recommend Dealer
Yes
Employees Worked With
Ro Reyes Fiance AJ Both awesome
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Jan 26, 2024 -

Seguin Chevrolet responded

Hello GRAN_LETT, Thanks for the stellar 5-star review! We're delighted to hear about the excellent service, professionalism, and honesty from Ro and AJ. If you ever need anything in the future, feel free to reach out. We appreciate your business! Sincerely, Jeremy Sims General Manager

January 26, 2024

Way too expensive for services rendered Your prices to service doesn't seem good service Fair More

by AARONWOODS125
Recommend Dealer
No
Employees Worked With
Service
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Aug 01, 2024 -

Seguin Chevrolet responded

Dear Aaron, I'm sorry to hear that you found our service pricing unsatisfactory. We strive to offer quality service at a fair value, and your feedback is important to us. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your experience and address any concerns you may have. Sincerely, Gary Stehle, Service Director

January 25, 2024

I took my truck in due to the check engine light coming on. I received no updates on progress until I called. I never recieved an explanation of the issue even when I picked up my truck. When I picked my t More

by DANIEL_RIGNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 25, 2024 -

Seguin Chevrolet responded

Hello DANIEL_RIGNEY, I appreciate you taking the time to share your experience, and I want to sincerely apologize for the issues you encountered with your recent visit. I understand the importance of timely updates and clear communication, and it's disappointing to hear that we fell short in this regard. I'm truly sorry for any inconvenience caused by the cleanliness of your truck upon pickup. This is not the level of service we strive for, and I assure you that we will address this matter internally to prevent similar occurrences in the future. Additionally, the recurrence of the check engine light is concerning, and I want to assure you that we take this matter seriously. I would like to investigate the issue further and ensure that we resolve it to your satisfaction. Please reach out to me directly at 830-303-4381 extension 2035 so that we can discuss the details and work towards a resolution. I appreciate your feedback, as it helps us identify areas for improvement. Thank you for bringing this to our attention, and I look forward to addressing your concerns. Best regards, Gary Stehle Service Director

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