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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,405 Reviews

1,406 Reviews of Seguin Chevrolet - Service Center

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February 25, 2024

I arrived and I was helped without hesitation, the most positive experience I ever had had since I've been going there for service !! More

by TONY.RAMIREZ08
Recommend Dealer
Yes
Employees Worked With
Don't remember but she was awesome. A lady to the left at the time.
Feb 26, 2024 -

Seguin Chevrolet responded

Dear TONY.RAMIREZ08, Thank you for sharing your positive experience with us! We're thrilled to hear that you had the most positive experience ever with our service team. Providing exceptional service is our priority, and we're glad we could assist you without hesitation. If you ever need anything in the future, please feel free to reach out. Best regards, Jeremy Sims General Manager

February 25, 2024

Awesome Very helpful, knowledgeable customer service Overall the customer service was excellent. Monica Moreno & Cassandra Bryant was very professional. More

by DHUNTER258
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Feb 26, 2024 -

Seguin Chevrolet responded

Dear DHUNTER258, Thank you for the fantastic review! We're thrilled to hear that you had an awesome experience with us and that Monica Moreno and Cassandra Bryant provided excellent customer service. Your satisfaction is our priority, and we appreciate your kind words. If you ever need assistance in the future, don't hesitate to reach out. We look forward to serving you again! Best regards, Jeremy Sims General Manager

February 23, 2024

It great on Feb21. They told me 2 hrs. and they meant it! This was a second try at Warrenty Work. I believe that the failure to complete said work in the day and a half More

by DDBUSHMAN
Recommend Dealer
Yes
Employees Worked With
Dennis Rittamen
Feb 23, 2024 -

Seguin Chevrolet responded

Dear DDBUSHMAN, Thank you for sharing your recent experience with us. We're glad to hear that your service visit on Feb 21st went smoothly and that we were able to complete the work within the promised timeframe. We apologize for any inconvenience you experienced during your previous attempt, and we understand the challenges posed by external factors like parts deliveries and staff availability. Your feedback is valuable, and we're committed to improving our service to ensure a 5-star experience next time. If there's anything specific you'd like us to address, please don't hesitate to reach out. Sincerely, Gary Stehle Service Director

February 22, 2024

Scheduled and oil change and tires filled with nitro air over the phone. Went in and was assured they would do nitroair on my tires. 2 hours later, the rep said he forgot to tell the mechanic. Said I could More

by juanamariam_v
Recommend Dealer
No
Feb 22, 2024 -

Seguin Chevrolet responded

Dear juanamariam_v, I extend my sincerest apologies for the inconvenience and miscommunication you encountered during your recent visit. Your time is valuable, and we fell short of meeting your expectations, which is unacceptable. I understand the frustration this situation caused, especially considering the inconvenience of returning to our location. Please know that we take your feedback seriously and are taking steps to ensure such oversights don't happen in the future. If there's anything we can do to make it right or assist you further, please do not hesitate to reach out to me at (830) 303-4381 ext 2035. Your satisfaction is of utmost importance to us. Warm regards, Gary Stehle Service Director

February 22, 2024

Great dealership, they always get me in and out for all my repairs. Gary goes the extra mile to help all the customers. Definitely would recommend this dealership to anyone! More

by BRANDONKEITH444
Recommend Dealer
Yes
Employees Worked With
Cassie, Gary and Joseph in service
Feb 23, 2024 -

Seguin Chevrolet responded

Dear BRANDONKEITH444, Thank you for your fantastic review! We're delighted to hear that our dealership consistently provides you with efficient service and that Gary goes the extra mile to assist you. Your recommendation means a lot to us, and we look forward to continuing to meet your automotive needs in the future. Best regards, Jeremy Sims General Manager

February 21, 2024

Yall were the worst experience I’ve ever had buying a car you made multiple promises you couldn’t keep I had to keep calling you for yall to do anything and when that failed I had to show up More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syble Kline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denzel 0stars
Feb 21, 2024 -

Seguin Chevrolet responded

Mr. Katus, I do apologize for the inconvenience caused to you. I did reach out to you today at 9:40 am central time. If you could please call me back 830-303-4381 ext 2086. We would like to discuss and resolve this matter Thank you for your business. Jenn Tejada Customer Relations Manager

February 21, 2024

Decent, wish they could guarantee they identified and fixed the issue I was having with my truck rather than keep an eye on it and let them know when/if it experiences issues again More

by KORN.TRAVIS
Recommend Dealer
Yes
Employees Worked With
Dennis in service
Feb 21, 2024 -

Seguin Chevrolet responded

Dear KORN.TRAVIS, Thank you for your feedback! We're glad to hear that you found our service decent. We understand your concern about guaranteeing the identification and fix of the issue with your truck. Rest assured, our team will do our best to address it thoroughly. If you have any further concerns or need assistance in the future, please feel free to reach out. We're here to help! Best regards, Jeremy Sims General Manager

February 21, 2024

Very efficient and friendly. Good customer service and care. I am pleased with my experience. More

by OFFICIAL.DMDJ
Recommend Dealer
Yes
Employees Worked With
Denzel
Feb 21, 2024 -

Seguin Chevrolet responded

Dear OFFICIAL.DMDJ, Thank you for the glowing review! We're delighted to hear that you found our service efficient and our staff friendly. Providing excellent customer service is our top priority, and we're thrilled that you had a positive experience with us. If you ever need anything else, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 21, 2024

Went for oil change and transmission service. Took 3 hours with an appointment. Then told they didn't have a filter for the transmission. So it took 3 hours just for an oil change. More

by Manczuk10
Recommend Dealer
No
Feb 22, 2024 -

Seguin Chevrolet responded

Dear Manczuk10, We're deeply sorry for the inconvenience you experienced during your recent visit. Your feedback is crucial to us, and we sincerely apologize for the extended wait time and the oversight with the transmission filter. This is certainly not the level of service we aim to provide. We're actively addressing these issues internally to ensure they don't recur. Please accept our apologies, and if there's anything we can do to make it right or assist you further, please don't hesitate to reach out to me (830) 303-4381 ext 2035. Your satisfaction is our top priority. Best regards, Gary Stehle Service Director

February 21, 2024

he worked with me and my price point and got me my dream car within my price range. More

by baileyb43
Recommend Dealer
Yes
Employees Worked With
Jonathan rosario
Feb 22, 2024 -

Seguin Chevrolet responded

Hi baileyb43, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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