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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,339 Reviews
Call Service Center (830) 303-4381

1,339 Reviews of Seguin Chevrolet - Service Center

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February 03, 2024

Respectable atmosphere very friendly and helpful staff Arnoldo Guerra was outstanding I always leave the dealership satisfied More

by Valentinm78648
Recommend Dealer
Yes
Employees Worked With
Arnoldo Guerra
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello Valentinm78648, Thank you for the exceptional 5-star review! We're delighted to hear that you experienced a respectable atmosphere with a very friendly and helpful staff. Arnoldo Guerra's outstanding service is truly appreciated. We're thrilled to know you always leave the dealership satisfied. If there's anything more we can do for you, please feel free to reach out. We appreciate your business and look forward to serving you again.

February 03, 2024

It was great! He did his best to find what we wanted and he succeeded but the interest rate are absolutely ridiculous!! So we are passing til the drop. More

by Kim
Recommend Dealer
Yes
Employees Worked With
Omar
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello Kim, Thank you for the great 5-star review! We're delighted to hear that Omar did his best to find what you wanted, and we're thrilled you succeeded. We understand your concerns about interest rates and appreciate your feedback. If you ever reconsider, have additional questions, or would like to see what else we can do in regards to working with the lending to try and get you a better rate, feel free to reach out. We appreciate your business. Best regards, Jeremy Sims General Manager

February 03, 2024

First, I really appreciate Barry for driving to me to work in Luling. Super nice guy! Honestly, I had a horrible experience at your dealership on another occasion, but Monica went above and beyond to mak More

by tmarkham
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello tmarkham, Thank you for the outstanding 5-star review! We truly appreciate Barry's dedication in driving to you at work in Luling. We're sorry to hear about your previous experience, but we're thrilled that Monica went above and beyond to make this one great. If there's anything more we can do for you or if you have additional feedback in the future, please feel free to reach out. We appreciate your business. Best regards, Jeremy Sims General Manager

February 02, 2024

Good person good person, attentive and friendly to all the customers who were waiting for the car check More

by Agustinalabrado85
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Feb 02, 2024 -

Seguin Chevrolet responded

Hello Agustinalabrado85, Thank you for the wonderful 5-star review! We're delighted to hear about Cassandra's excellent service—being attentive and friendly to all customers. We appreciate your kind words and look forward to serving you again. Best regards, Jeremy Sims General Manager

February 01, 2024

Had appointment at 7:30a and vehicle was taken in shop 8:30a. I left at 9:30a. More

by KOEPP
Recommend Dealer
No
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Feb 01, 2024 -

Seguin Chevrolet responded

Hello KOEPP, Thank you for sharing your recent service experience. We apologize for any inconvenience regarding the timing of your appointment. Your feedback is valuable, and we're committed to improving. Could you please share additional details on how we can provide a 5-star service during your next visit? We appreciate your input and look forward to serving you better in the future. Best regards, Jeremy Sims General Manager

February 01, 2024

A good time, Morning is best for me Great job ? ? Thanks again Yep ?? More

by RCRAMOS605
Recommend Dealer
Yes
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Feb 01, 2024 -

Seguin Chevrolet responded

Hello RCRAMOS605, Thank you for sharing your positive 5-star review! We're delighted to hear that you had a good experience during your service visit, especially in the morning. Your feedback is appreciated, and we're here to assist you whenever you need. Thanks again for choosing us, and we look forward to serving you again. Best regards, Jeremy Sims General Manager

February 01, 2024

They told my wife that they would wash the vehicle but didn't..also didn't ck tire pressure. More

by FRANKQUINTERO52
Recommend Dealer
No
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Feb 01, 2024 -

Seguin Chevrolet responded

Hello FRANKQUINTERO52, Thank you for sharing your recent service experience, and we apologize for the oversight and miscommunication in not washing the vehicle and addressing the tire pressure. We appreciate your feedback, and we're committed to improving. To ensure a 5-star experience during your next visit, please reach out to me directly at (830) 303-4381 extension 2035. Your input is valuable, and we look forward to serving you better in the future. Sincerely, Gary Stehle Service Director

January 31, 2024

I have had nothing but the best of experiences at seguin chevy over the last few years. More

by Ucmailman
Recommend Dealer
Yes
Employees Worked With
Amber/Laura
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Jan 31, 2024 -

Ucmailman responded

I have had nothing but the best of experiences at seguin  chevy over the last few years

Feb 01, 2024 -

Seguin Chevrolet responded

Hi Ucmailman, Thank you for your 5-star review. We are glad to hear our team made your car-buying experience excellent with us. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 30, 2024

Scheduled my vehicle for service three weeks out Dropped it off. Had no response or calls for 4 days despite calling in each day. Finally came and picked up my vehicle which took 30 min to find. Never even More

by DRALBURNS
Recommend Dealer
No
Employees Worked With
A couple people
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Jan 31, 2024 -

Seguin Chevrolet responded

Hello DRALBURNS, I appreciate you taking the time to share your recent service experience, and I sincerely apologize for the inconvenience and frustration you encountered. Your feedback is crucial in helping us identify areas for improvement. I'm sorry to hear about the lack of communication, the delay in retrieving your vehicle, and the oversight in addressing your concerns. This is not the level of service we aim to provide, and I understand the importance of timely communication and efficient service. I would like to investigate this matter further and address your concerns directly. Please contact me at (830) 303-4381 extension 2035 so we can discuss the details and work towards a resolution. Thank you for bringing this to our attention, and I'm committed to addressing your concerns to ensure a more positive experience in the future. Sincerely, Gary Stehle Service Director

January 27, 2024

Took care of the repair paint job on the car just purchased. Beautiful result of the repair. More

by laraerob
Recommend Dealer
Yes
Employees Worked With
Gary in Service as well as Tyson
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Jan 29, 2024 -

Seguin Chevrolet responded

Hello laraerob, Thank you for taking the time to leave a your 5-star review! We're pleased to read that Gary and Tyson provided excellent service and took care of the repair paint job on your recently purchased car. It's wonderful to know you're happy with the beautiful result of the repair. If you ever have more feedback or need further assistance, feel free to reach out. We appreciate your business and look forward to serving you again. All the best, Jeremy Sims General Manager

Jan 29, 2024 -

Seguin Chevrolet responded

Hi laraerob, Thank you for your 5-star review. We are delighted to hear our team went above and beyond during your service. We hope to see you soon. Have a great day. Best regards, Jeremy Sims General Manager

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