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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,385 Reviews

1,385 Reviews of Seguin Chevrolet - Service Center

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December 10, 2024

Great service ! Was expecting to be there a couple hours and was done less than an hour . It’s nice to see good customer service More

by rodolfo78109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Seguin Chevrolet responded

Dear rodolfo78109, Thank you for your wonderful feedback! We're thrilled to hear that your service was efficient and that you experienced great customer care. Providing quick and excellent service is always our goal. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

December 09, 2024

They are working well with me and trying to fix the issues that is at More

by passmore.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear passmore.9, Thank you for sharing your experience! I’m pleased to hear our team is working with you to address the issues. We’re committed to providing excellent service and ensuring everything is resolved to your satisfaction. Sincerely, Jeremy Sims, General Manager

December 09, 2024

Muy buena atención y servicio, que te hace sentir como en casa excelente,muy bien. More

by jcjoseluiscalzada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear jcjoseluiscalzada, Thank you so much for your kind words! We’re thrilled to hear that you felt at home with us and received great service. We truly appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

December 09, 2024

Professional sales people. Was able to get the vehicle we needed within the price range we wanted. Highly recommend recommended More

by DAVESMAILBOX83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wiatrek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear DAVESMAILBOX83, Thank you for your fantastic review! I’m thrilled to hear that our team helped you find the right vehicle within your desired price range. Your recommendation means a lot to us, and we look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

December 09, 2024

My appointment was at 11 am and my car wasn’t taken back till 2 and I was done by 3pm. Last time I had my oil change my coolant reservoir tank was broken by the hose attachment. Now my reservoir lid is bro More

by Silvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear Silvia, I’m very sorry to hear about the delays and the issues you’ve encountered with your vehicle. This is certainly not the experience we aim to provide, and I completely understand your frustration. We take these concerns seriously and would like to address both the timing of your service and the issue with the coolant reservoir. Please contact me directly at (830) 303-4381 ext. 2035 so we can resolve this for you as quickly as possible. Sincerely, Gary Stehle, Service Director

December 09, 2024

Scheduled oil change at 11:30, truck sar until 12:30. People that came in after myself already have vehicles serviced. Lady sitting next to me sceduled at 10:00 for oil change. Both our vehiles went in More

by gary_grunewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know who these people are
Dec 10, 2024 -

Seguin Chevrolet responded

Dear Gary Grunewald, I sincerely apologize for the wait you experienced and understand your frustration. It is disappointing to hear that your oil change took longer than expected, especially when you had a scheduled appointment. We strive to provide timely and efficient service, and it’s clear we missed the mark in this instance. I would appreciate the opportunity to discuss this further and ensure we can resolve any ongoing concerns. Please feel free to contact me directly at (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

December 08, 2024

Technicians said truck was fine and three days later my whole front end went out, they just didn’t want to cover the warranty that was on it. My truck was also tuned and they flashed the even back to facto More

by Kyle Nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear Kyle Nichols, Thank you for bringing this to our attention. I’m very sorry to hear about your experience and the frustration it caused. This is certainly not the level of service we strive to provide. I would like the opportunity to look into this matter further to better understand what happened and see how we can address your concerns. Please feel free to reach out to me directly at (830) 303-4381 ext. 2035 so we can discuss this in more detail. I value your feedback and hope to work towards a resolution. Sincerely, Gary Stehle, Service Director

December 08, 2024

That were very thorough with my truck we talked about up coming things that need to be done in the future More

by allenengelke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Vega
Dec 10, 2024 -

Seguin Chevrolet responded

Dear allenengelke, Thank you for your review! We’re glad to hear that our team provided a thorough service experience and took the time to discuss future maintenance needs. Your trust means a lot to us, and we look forward to assisting you again. Sincerely, Jeremy Sims, General Manager

December 08, 2024

Being 70 years old I’ve been to a lot of different dealerships and Sequin Chevrolet is by far the best I’ve had the pleasure of dealing with. More

by RONALDHAGAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear RONALDHAGAMAN, Thank you for your kind words and for sharing your experience. It’s truly an honor to be recognized as the best dealership you’ve worked with. We’re grateful for your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

December 08, 2024

I have been working with Seguin Chevrolet Dealership (Gary Stehle in service) regarding an overhead dome light issue for the past several months, (Repair dome light that does not "stay off" with switch More

by star smith
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wiatrek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stehle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Seguin Chevrolet responded

Dear star smith Thank you for sharing your detailed feedback. I understand your frustration with the ongoing dome light issue and truly appreciate your patience as we work to resolve this matter. I will ensure this concern is escalated appropriately, and I’ll reach out to GM Engineering to get an update on the resolution timeline. In the meantime, I will also have a team member reach out to you! Also, feel free to contact me directly at (830) 303-4381 ext. 2035 if you have additional questions or need further assistance. We are committed to addressing this issue for you. Sincerely, Gary Stehle, Service Director

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