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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,402 Reviews

1,402 Reviews of Seguin Chevrolet - Service Center

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March 26, 2024

Great experience. Repair team got the my truck in and out in reasonable time. . Will definitely return More

by mikebaileys17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts people too
Mar 27, 2024 -

Seguin Chevrolet responded

Hey mikebaileys17, Thanks for sharing your experience! We're thrilled to hear that our repair team could efficiently take care of your truck and get you back on the road promptly. We appreciate your trust in us, and we look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Mar 27, 2024 -

Seguin Chevrolet responded

Hi mikebaileys17, Thank you for your positive review. We are glad to hear our team took great care of your truck's service. Thank you for choosing us. Have a great day. Sincerely, Jeremy Sims, General Manager

March 26, 2024

Seguin Chevrolet worked with us in a pinch and helped us secure a good reliable car within our budget. It was a pleasure doing business with our hometown folks! More

by lmcrore
Recommend Dealer
Yes
Employees Worked With
Sam Hood
Mar 27, 2024 -

Seguin Chevrolet responded

Hi lmcrore, Thank you for your 5-star review. We are delighted our team provided you with excellent service. Thank you for choosing us. Have a great day. Sincerely, Jeremy Sims, General Manager

March 26, 2024

Seguin Chevrolet worked with us in a pinch and helped us secure a good reliable car within our budget. It was a pleasure doing business with our hometown folks! More

by lmcrore
Recommend Dealer
Yes
Employees Worked With
Sam Hood
Mar 27, 2024 -

Seguin Chevrolet responded

Hey lmcrore, Thanks for choosing Seguin Chevrolet! We're glad we could assist you in finding a reliable car within your budget. Making the process easy and enjoyable for our customers is what we aim for, and we're glad we could meet your expectations. If you ever need anything else, don't hesitate to reach out. We appreciate your support! Best regards, Jeremy Sims General Manager

Mar 27, 2024 -

Seguin Chevrolet responded

Hi lmcrore, We appreciate your positive review. We are glad to hear our team took excellent care of your vehicle's service. Thank you for choosing us. Take care. Sincerely, Jeremy Sims, General Manager

March 26, 2024

No parts available and no communication on updates I had to call myself for updates. Service manager called me to follow up on voicemail 4 days after I got my vehicle back. More

by DAZYMAG
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Mar 27, 2024 -

Seguin Chevrolet responded

Hey DAZYMAG, Thank you for sharing your experience. We apologize for any inconvenience caused by the lack of parts availability and the communication issues you encountered. We understand the importance of keeping our customers informed throughout the service process, and we regret falling short in this regard. Your feedback is valuable, and we will use it to improve our service. If there's anything we can do to rectify the situation, please reach out to me directly (830) 303-4381 ext. 2035. Best regards, Gary Stehle Service Director

March 26, 2024

They took good care of me. They took good care of the vehicle. The service was good. The people were nice and professional. More

by pinto28.geo
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Mar 27, 2024 -

Seguin Chevrolet responded

Hey Pinto28.geo, Thank you for the awesome review! We're delighted to hear that we took good care of both you and your vehicle during your visit. Providing top-notch service is always our priority, and we're glad that you found our team to be nice and professional. If you ever need anything else, feel free to reach out. We appreciate your support! Sincerely, Gary Stehle Service Director

Mar 27, 2024 -

Seguin Chevrolet responded

Hi pinto28.geo, Thank you for your positive review. We are glad to hear our team took excellent care of your vehicle. Have a great day. Sincerely, Jeremy Sims, General Manager

March 26, 2024

Well, a year ago a rock hit my windshield and I called and they said they ordered the window never did get a call that the window was in I had to call them 6 months later and they said it was in so I made More

by Stephanie.jackson
Recommend Dealer
No
Mar 27, 2024 -

Seguin Chevrolet responded

Hi Stephanie, Thank you for sharing your experience. We apologize for the inconvenience you faced with the delayed windshield replacement and the lack of communication. This is not the level of service we aim to provide. Your feedback is crucial in helping us improve our processes, and we'll take steps to ensure better communication and timely service in the future. To make things right, please don't hesitate to reach out to me directly at (830) 303-4381 ext. 2035. I'm here to assist you in any way I can. Best regards, Gary Stehle Service Director

March 25, 2024

I would not use the sequin chevy service center. Bought a $80 thousand dollar truck and they were going to charge me to switch out the 5th wheel hitch from my trade in. The new truck needed air in o More

by JERRYT61008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denzel Sholar. Salesman, Michael Littlefield
Mar 26, 2024 -

Seguin Chevrolet responded

Hi Jerry, Thanks for sharing your feedback. We're sorry to hear about the inconvenience you experienced at our service center. We'll address the issues you mentioned to ensure better service in the future. On the bright side, we're glad Denzel provided excellent assistance. If you have any further concerns or need assistance, please feel free to reach out to me or our service director Gary Stehle directly (830) 303-4381. Best regards, Jeremy Sims General Manager

March 23, 2024

Made appointment on time, although I did get my cars oil changed I made an appointment to have the service department check on drivers car seat not functioning properly, the service department who took my a More

by airborne_73
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Mar 25, 2024 -

Seguin Chevrolet responded

Hi airborne_73, Thank you for your kind review. We are delighted to hear our team was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

March 22, 2024

Seamless experience, no hassle, no pressure. Excellent service, very knowledgeable. Very respectful and kind, took my wants and needs very seriously. More

by Neasley1985
Recommend Dealer
Yes
Employees Worked With
Nathaniel Rosalez
Jul 09, 2024 -

Seguin Chevrolet responded

Hi Neasley1985, It was our pleasure to serve you! Your satisfaction drives us to do better. Sincerely, Jeremy Sims, General Manager

March 18, 2024

She was very polite and professional. She is very passionate about her job and cares for the customers. More

by jacksonangelique
Recommend Dealer
Yes
Employees Worked With
Debbie
Jul 12, 2024 -

Seguin Chevrolet responded

Hi jacksonangelique, We're grateful for your support! Looking forward to your return. Sincerely, Jeremy Sims, General Manager

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