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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,386 Reviews
Call Service Center (830) 303-4381

1,386 Reviews of Seguin Chevrolet - Service Center

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December 19, 2024

There was no negotiation on a price of a vehicle basically says thank you very much for coming here, but we cannot give you a deal when I drove an hour and a half to get there More

by tswdesignz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stehle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear tswdesignz, Thank you for your feedback, and I apologize for any frustration you experienced during your visit. We understand how important it is to feel that you're getting a fair deal, and we're sorry that we couldn't meet your expectations. We do our best to offer competitive prices based on the market, but we understand that negotiation is a part of the car-buying process. If you'd like to discuss your experience further or if we can assist you in finding a solution, please don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

December 18, 2024

Service has been very good. The last service had some miscommunication and took 2.5 hrs for an oil change but overall I would give it 4 stars. More

by GSP3870
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear GSP3870, Thank you for your feedback! We appreciate your understanding and are glad to hear that your overall experience has been positive. We apologize for the miscommunication and the extended wait during your recent oil change. We’re working on improving our processes to ensure more timely service in the future. Your continued support means a lot to us, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

December 16, 2024

Excellent service, very friendly and takes care of you like family. Didn't wait long for an oil change. More

by CINDYP417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Starks
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear CINDYP417, Thank you for the wonderful review! We’re so glad to hear that you felt taken care of like family, and we’re happy to know your oil change was completed quickly. It’s our goal to make every visit as pleasant and efficient as possible. We look forward to serving you again soon! Sincerely, Jeremy Sims, General Manager

December 14, 2024

Did not take care of the problems with my truck after I told them what it was doing before they worked on it More

by barbschneider94
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 12, 2024

My appointment was at 1 my truck was in for oil change at 1:45 was out at 2:20 that's to long for oil change. More

by joerivera316
Recommend Dealer
No
Report | Print
Dec 12, 2024 -

Seguin Chevrolet responded

Dear joerivera316, Thank you for your review. I apologize for the delay during your oil change appointment. We aim to complete service in a timely manner and regret that we did not meet that expectation during your visit. I’ll be sure to review our processes to improve wait times in the future. If you have any further concerns or questions, please don’t hesitate to reach out to me (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

December 11, 2024

Service in my truck was awesome. Good job, guys.I will be coming back for my service again. Merry christmas More

by Yoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Seguin Chevrolet responded

Dear Yoli, Thank you for your wonderful review! We're so glad to hear that you had an awesome experience with our service team. Your kind words mean a lot to us, and we look forward to assisting you again. Wishing you a very Merry Christmas and a happy New Year! Sincerely, Jeremy Sims, General Manager

December 11, 2024

Great experience once again. T Harper and his team are outstanding and always put the customer first. Can’t say enough great things about this dealership and their leaders. More

by J McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T Harper
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Dec 12, 2024 -

Seguin Chevrolet responded

Dear J McDonald, Thank you for your kind words and for choosing us again! T Harper and the team truly appreciate your recognition of their efforts to prioritize our customers. It’s always our goal to ensure a great experience, and we’re so grateful for your continued support. Sincerely, Jeremy Sims, General Manager

December 11, 2024

Complete satisfecho appreciate at every one to helping to do more every day when I am there More

by gchapa49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Seguin Chevrolet responded

Dear gchapa49, Thank you for your kind words! We’re thrilled to hear you’re completely satisfied and that our team’s efforts made a positive impact during your visit. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

December 10, 2024

Seguin Chevrolet We visit this location due to free oil changes, which is a great perk for buying from Seguin Chevrolet. Our visits are always a wonderful experience with friendly staff, lively office envi More

by W_RHERRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Seguin Chevrolet responded

Dear W_RHERRERA, Thank you for your wonderful review! We're delighted to hear that you’ve enjoyed the free oil changes and consistently had great experiences with our team. Your recommendation means a lot to us, and we look forward to continuing to provide exceptional service during your visits. Sincerely, Jeremy Sims, General Manager

December 10, 2024

Let me tell you that the service Seguin Chevrolet gives through online is easy and quick which is as customer is what I'm looking for, also personel is very attentive. Keep the good work 👏 More

by vic.rdz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Seguin Chevrolet responded

Dear vic.rdz, Thank you for your kind words and feedback! I'm thrilled to hear that you found our online service easy and quick, and that our team was attentive to your needs. We appreciate your support and will continue striving to deliver excellent experiences. Sincerely, Jeremy Sims, General Manager

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