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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,398 Reviews

1,398 Reviews of Seguin Chevrolet - Service Center

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May 30, 2024

Much better than last time! On time and fast service. In and out!! No confusion. More

by Velma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Seguin Chevrolet responded

Hi Velma, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

May 29, 2024

Great customer service , really friendly, . they make sure that's we're take of they try there's best for you to be happy More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Seguin Chevrolet responded

Hi Esther, It was a pleasure serving you! Your feedback helps us improve our service. Sincerely, Jeremy Sims, General Manager

May 27, 2024

Once my truck was diagnosed and being told they had to order a part all communication stopped. It took just over 7 weeks for them to fix the high pressure fuel pump and numerous phone calls to check on th More

by TIERNEYK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
May 28, 2024 -

Seguin Chevrolet responded

Dear TIERNEYK11, I sincerely apologize for the inconvenience and lack of communication you experienced during the repair of your truck. This is not the level of service we strive to provide. Your frustration is understandable, and I regret that we did not meet your expectations. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your experience in more detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to improving our service. Sincerely, Gary Stehle Service Director

May 26, 2024

Received vehicle in worse condition than before. Poor communication and quality of work performed on my vehicle. The technician misaligned my wheel cover making it almost impossible to put air in my More

by Unsatisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Seguin Chevrolet responded

Dear Unsatisfied Customer, I'm very sorry to hear about your recent experience with us. It's unacceptable that your vehicle's condition worsened after service, and I apologize for the poor communication and the misalignment of your wheel cover. Please contact me directly at (830) 303-4381 ext. 2035 so we can address these issues immediately and ensure your vehicle is serviced properly. We value your feedback and are committed to improving our service quality. Sincerely, Gary Stehle Service Director

May 25, 2024

denzel is very helpful. he madfe sure all my work was completed as fast as possible and made sure i was comfortable. More

by WILDER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denzel
May 28, 2024 -

Seguin Chevrolet responded

Hi WILDER1997, Thank you for the fantastic review! We're glad you had a positive experience with us. Sincerely, Jeremy Sims, General Manager

May 24, 2024

I took my car in for an oil change, Monica made sure I got taken care of in a timely manner :) More

by yessi.p171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Seguin Chevrolet responded

Hi yessi.p171, Your trust in us is valued! We're excited to welcome you back for more great deals. Sincerely, Jeremy Sims, General Manager

May 24, 2024

Ace was amazing, definitely helped us pick out an amazing vehicle! Great attitude and super helpful! We will be send our friends and family to Seguin Chevrolet with Ace! More

by VCASTRO008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ace, Michael Littlefield
May 28, 2024 -

Seguin Chevrolet responded

Hi VCASTRO0008, Thank you for your kind words! We're dedicated to providing top-notch service. Sincerely, Jeremy Sims, General Manager

May 24, 2024

My appointment was set for 7:30 a. m. Truck was parked in the service prep area at 7:10 a.m. Truck was not taken back to get the oil changed until 8:10 a.m. Not sure why I had to schedu More

by LARRY2163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Seguin Chevrolet responded

LARRY2163, We apologize for your unsatisfactory experience. Please contact us directly at (830) 303-4381, so we can address your concerns. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. Sincerely, Jeremy Sims, General Manager

May 24, 2024

Outstanding service and professional staff. Great job to all. Loved the service performed and provided. More

by ML.WEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Seguin Chevrolet responded

Hi ML.WEARY, We're thrilled to have exceeded your expectations! Come back soon for more exceptional service. Sincerely, Jeremy Sims, General Manager

May 24, 2024

It’s okay I only had an oil change and they it quickly and there very efficient More

by Xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Seguin Chevrolet responded

Hi We're honored to have earned your five-star rating! Your satisfaction is our goal. Sincerely, Jeremy Sims, General Manager

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