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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,338 Reviews

1,338 Reviews of Seguin Chevrolet - Service Center

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May 11, 2024

I arrived for my appointment and was greeted and my truck was taken in for service More

by TPDORRYCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
May 13, 2024 -

Seguin Chevrolet responded

Hi TPDORRYCOTT, Thank you for choosing us! We're excited to welcome you back for more outstanding service. Sincerely, Jeremy Sims, General Manager

May 11, 2024

Will not buy from here again! Felt pressured to buy and the Service department has not been helpful in the last year and a half More

by STORMYW3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Seguin Chevrolet responded

STORMYW3, We apologize for your unsatisfactory experience. Please contact us directly at (830) 303-4381, so we can address your concerns. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. Sincerely, Jeremy Sims, General Manager

May 11, 2024

When a customer has a vehicle that is under factory warranty, should get a loaner vehicle to drive while their vehicle is being repaired. More

by MOUNTAINEERFARM61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Sims
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Seguin Chevrolet responded

MOUNTAINEERFARM61, We apologize for your unsatisfactory experience. Please contact us directly at (830) 303-4381, so we can address your concerns. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. Sincerely, Jeremy Sims, General Manager

May 11, 2024

Good service people trade lcustomers like a family and my language they speak. Spanish is a good part so I speak my language More

by Service department
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Seguin Chevrolet responded

Hi Thank you for choosing us! Your positive review means a lot to our team. Sincerely, Jeremy Sims, General Manager

May 10, 2024

My initial review of multiple, serious service issues was removed. All I can say is that their service department is inept at best. Avoid them at all cost. More

by Steven M Carlson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dre Lavin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown service technicians, Flor Meza
Jun 21, 2024 -

Seguin Chevrolet responded

Steven M Carlson, We apologize for your unsatisfactory experience. Please contact us directly at (830) 303-4381, so we can address your concerns. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. Sincerely, Jeremy Sims, General Manager

May 09, 2024

Now that we are connected properly after not hearing anything since leaving the dealership in late November, I'm sure the lines of communication will be better handled. Many thanks to Shane for takin More

by DEAP45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
May 09, 2024 -

Seguin Chevrolet responded

Hi DEAP45, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

May 09, 2024

Great place to deal with ! Easy to get work done! Fre ooo only staff Tell all More

by SMUELLER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano, Arnold Guerra, Michael Littlefield
May 09, 2024 -

Seguin Chevrolet responded

Hey SMUELLER3, Thanks for your 5 star review! We're glad to hear that you found our dealership to be a great place to deal with and that you had an easy time getting work done. If you ever need anything else, please don't hesitate to reach out to us. Best regards, Jeremy Sims General Manager

May 09, 2024

Made appointment for oil change and it took 2 hours! I was not happy about it! More

by Raymon Villarreal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
May 09, 2024 -

Seguin Chevrolet responded

Hey Raymon, We apologize for the extended wait time during your recent oil change appointment. Your satisfaction is important to us, and we strive to provide efficient service. We'd like to make things right and ensure your next visit meets our 5-star standard. Please reach out to me directly at (830) 303-4381 extension 2035, so we can address your concerns and find a resolution together. Sincerely, Gary Stehle, Service Director

May 09, 2024

They have gone downhill with service. I was given free oil changes for the life of my truck, but making a reasonable appointment with them is ridiculous. So when I go as a walk in I get t More

by jamesrhodes9802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
May 09, 2024 -

Seguin Chevrolet responded

Dear jamesrhodes9802, Thank you for sharing your concerns with us. We're sorry to hear about your recent experience and the issues you encountered with making appointments. We apologize for any inconvenience caused and we would like to address your concerns promptly. Please reach out to me directly at (830) 303-4381 ext. 2035 so we can discuss your experience further and work towards a resolution together. Sincerely, Gary Stehle Service Director

May 09, 2024

It was the easiest experience I’ve ever had buying the Blazer!! Anahi Gomez took great attention to detail and treated me very nicely More

by Irishtownie60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anahi Gomez !!!
May 10, 2024 -

Seguin Chevrolet responded

Hi Irishtownie60, We're thrilled to have exceeded your expectations! Come back soon for more exceptional service. Sincerely, Jeremy Sims, General Manager

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