Seguin Chevrolet - Service Center

I dropped my vehicle off the evening before the appt. First off when we walked in it was like social hour, everyone was standing around doing nothing. Then the girl that helped me had no clue what the h First off when we walked in it was like social hour, everyone was standing around doing nothing. Then the girl that helped me had no clue what the heck was even going on. I told her that I had an appointment and she looked the information up in the computer, proceeded to take my key and wrote all of my issues down on a sticky note. I asked if she needed my name and her response was “no it’s right there” and pointed to the computer. The next morning I tried to call and speak to someone in service because there was an issue that I had not address that I wanted looked at. Called and the receptionist transferred me to a voice mail that was not set up.There were multiple days of calling leaving voice mails for the service writer, service manager and finally the GM of the dealership with no call back. After 5 days it took my husband making a special trip to check status, and when he got there, there was a problem locating the vehicle and the girl could not figure out if the work had been completed. Unfortunately I feel like I was scammed into purchasing a dealership maintenance agreement for all services on my vehicle. The service department at this dealership is absolutely horrible. More

The best customer service,All people in Service department is friendly an fix the Truck fast THANK YOU department is friendly an fix the Truck fast THANK YOU More

this is my 3rd time taking my vehicle it seems inspection before selling it to me wasnt done correctly it's waiste of time , gas when it could of been prevented before selling it to me wasnt done correctly it's waiste of time , gas when it could of been prevented More

Took almost a week for a transmission service and washer repair. I was told that they would contact me and let me know what was going on. I dropped it off on Monday and they didn’t touch it until Thursday a repair. I was told that they would contact me and let me know what was going on. I dropped it off on Monday and they didn’t touch it until Thursday afternoon and they charged me almost $1200. More

Brought my vehicle in for a DEF related issue, I explained the history of this particular issue stating I had had the problem since I bought the vehicle new from another dealer and asked them to res explained the history of this particular issue stating I had had the problem since I bought the vehicle new from another dealer and asked them to resolve. I was told the DEF sensor was re-learned and may not fix the problem and further diagnosis may be needed. I then took the vehicle to Seguin Chevy as it was considerably closer to my home and I provided a paper history of what my concern was. Vehicle was returned to me with the DEF issue still evident, and I was told no further action was needed. I never had a sense there was competent people servicing my vehicle. More

I left two vehicles to be fixed and both had less then a year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me u year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me updated and made sure I was aware as soon as it was ready for pickup. My second vehicle was waiting on parts to receive extensive work on and was expected to be a bit longer. However after a month I called back (never receiving any update or reached out to) and Mr. Dennis was no longer there and they didn't really know or seem to have my vehicle tracked for reaching out to me. After they tracked down my vehicle, it seemed to have been done for ahwhile already and it was said to be all in working order. It was picked up by my brother and died before reaching my residence. A Seguin patrol car and others had to assist in pushing him out of traffic into a parking lot and tried to jumpstart the car with no success. Brother had to call the dealer ship to send someone to jumpstart it in order to drive it back to the dealer. From those on scene first it was noted that the battery connectors were not fastened properly by the last person to handle the vehicle. This paired with the amount of time it may have sat waiting to be picked up and I wasn't alerted would have contributed in draining and damaging the battery that when I am taking care of it, has never failed me in such a short time. When they initially received my vehicle back they said the battery was good and they were going to keep the vehicle to see if there is any other reason it died. Next update I get after calling in again to have them return the call with an update it turns out the battery was damaged and would not hold a charge. So now I need to have my brother do the legwork to pick up the battery from the dealer, warranty swap it at AutoZone where I bought it, and take it back to the dealer to have the new one put in before it can be picked up. The amount of money I paid to have good work done on my car and yet such a simple mishandling of the battery was done which does have me question the quality of work done for the rest of the vehicle and if I will end up running into issues in less then a year for parts installed and or replaced do to rushed work. More

The sales dept was great but the service dept appeared 2b overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continu overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continued and NOW MY MILAGE is about to run out. I was informed that further repairs WILL BE PUT OF POCKET. More

Poor communication with service advisors, i had the truck there several times and apparently it still isn't fixed. there several times and apparently it still isn't fixed. More

Great Service, and staff , I appreciate your support and business.Thanks My next Chevy will come from Seguin Chevrolet. business.Thanks My next Chevy will come from Seguin Chevrolet. More

Everything was installed the way I needed it. Price was a bit too much, but knowing that it’s from the dealership directly, it is what it is Price was a bit too much, but knowing that it’s from the dealership directly, it is what it is More