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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,398 Reviews
Call Service Center (830) 303-4381

1,398 Reviews of Seguin Chevrolet - Service Center

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August 20, 2024

I will no interest in doing business with Seguin Chevrolet after such a disappointing experience. More

by RONMARTINANDASSOCIATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ms Perez did an OK job but we could tell her hands were tied.
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Aug 21, 2024 -

Seguin Chevrolet responded

Dear RONMARTINANDASSOCIATES, I'm truly sorry to hear about your disappointing experience with us. It’s disheartening to know we didn’t meet your expectations. Your feedback is important, and we’d appreciate the opportunity to learn more about what went wrong so we can address it. Please feel free to reach out to me directly at (830) 303-4381 or jsims@seguinchevrolet.com if you’d like to discuss further. We hope you might consider giving us another chance in the future. Sincerely, Jeremy Sims, General Manager

August 19, 2024

Made an appt that I had to wait two weeks for. When I got there I had to wait almost 3 hrs. Appointments are so I didn’t have to wait. I understand you may be short handed and if so the appts s More

by EMOORE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one particular
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Aug 20, 2024 -

Seguin Chevrolet responded

Dear EMOORE9, I’m truly sorry to hear about your recent experience. Waiting longer than expected is frustrating, especially when you’ve scheduled an appointment. We’re currently reviewing our scheduling process to better align with our service capacity. Your feedback is valuable and will help us improve. If you’re open to giving us another chance, please reach out directly to me at (830) 303-4381 ext. 2035 or gstehle@seguinchevrolet.com, and I’ll do my best to make things right. Sincerely, Gary Stehle, Service Advisor

August 19, 2024

Very responsive and courteous. They kept us informed on what was going on with our vehicle. More

by MARKRAYFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Seguin Chevrolet responded

Dear MARKRAYFIELD, Thank you for your kind words! We're glad to hear that our team was responsive and courteous during your visit and that you were kept informed throughout the process. We appreciate your trust in us. Sincerely, Jeremy Sims, General Manager

August 17, 2024

Scheduled appointments are not timely. Hard to set up appointments. Had windshield warranty and not satisfied with quality of repair was low. Oil changes take 2 hours. More

by POGONZALES34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
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Aug 20, 2024 -

Seguin Chevrolet responded

Dear POGONZALES34, Thank you for sharing your feedback. We're sorry to hear about your experience with scheduling and the service provided. Your concerns about the windshield repair and the time taken for oil changes are important to us, and we'll work on improving these areas. If you'd like to discuss further, please don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

August 16, 2024

Thanks for helping me sake an choosing a great vehicle at seguin chevy. the best mgr shawn in financial svc. More

by HUNTER9354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lopes, Michael Littlefield
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Aug 20, 2024 -

Seguin Chevrolet responded

Dear HUNTER9354, Thank you for sharing your experience! We're glad to hear that Shawn and our team were able to assist you in choosing a great vehicle. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

August 16, 2024

Great folks here at Sequin Chevrolet! All friendly and very helpful! Shane and his crew are so knowledgeable. More

by DEAP45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Aug 20, 2024 -

Seguin Chevrolet responded

Dear DEAP45, Thank you for the kind words! We're thrilled to hear that Shane and the team provided a friendly and knowledgeable experience. We're here to help anytime you need us. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

August 15, 2024

I set an appointment on line got there about 15 minutes early the service advisor got right with me and got everything done in a pretty decent time More

by TIMBR3430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Seguin Chevrolet responded

Dear SBAUMANN133, Thank you for your great review and for your feedback on the closing process. We’re glad to hear that our team met your needs and provided you with the vehicle you wanted. We’re always looking for ways to improve, and we appreciate your suggestions. If you need anything else, feel free to reach out. Sincerely, Gary Stehle, Service Director

August 15, 2024

They worked me in to get the air bag installed the same day, instead of making me come back for a second appointment. Thank you! More

by Suburban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Seguin Chevrolet responded

Dear Suburban, Thank you for the fantastic review! We're glad we could accommodate your airbag installation on the same day. Your satisfaction is our priority, and we're happy to hear we could meet your needs efficiently. Sincerely, Jeremy Sims, General Manager

August 15, 2024

Ace was great and had my truck ready upon arrival. It had been 7 years since I purchased a new vehicle and the team at Seguin Chevrolet made the experience seem effortless and I would recommend Ace an More

by SGARCIA19
Recommend Dealer
Yes
Employees Worked With
Gary Stehle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Seguin Chevrolet responded

Dear SGARCIA19, Thank you for your wonderful feedback! We're thrilled to hear that Ace and the team made your vehicle purchase smooth and enjoyable. Your recommendation means a lot to us, and we're grateful for your support. Sincerely, Jeremy Sims, General Manager

August 15, 2024

I came in to get a state inspection. I was In and out in 18 minutes. More

by cscott240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Seguin Chevrolet responded

Dear cscott240, Thank you for your positive review! We're glad to hear that your state inspection was completed quickly and efficiently. If you need anything else, please don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

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