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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,386 Reviews
Call Service Center (830) 303-4381

1,386 Reviews of Seguin Chevrolet - Service Center

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December 26, 2024

Great job completing the oil change. I really don't think it should take two hours to complete this operation. My vehicle never moved in the first hour of my appointment. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Seguin Chevrolet responded

Dear none23, Thank you for your feedback and for the positive rating! We're glad the oil change was completed successfully. We apologize for the extended wait time, and we appreciate your patience. We'll be sure to work on improving our service times to ensure a smoother experience in the future. Sincerely, Jeremy Sims, General Manager

December 25, 2024

Great customer service. I highly recommend them for your sales or service even If just passing through. More

by mannyfreshsepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Sepeda
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Dec 30, 2024 -

Seguin Chevrolet responded

Dear mannyfreshsepeda, Thank you so much for the kind words and for recommending us! We're thrilled to hear that you had a great experience with our sales and service teams. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

December 23, 2024

The service person was fast and friendly. Service was carried out in a timely manner and done correctly. More

by scooter_5338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear scooter_5338, Thank you for sharing your experience! It’s great to hear that our team provided fast and friendly service and that everything was handled correctly and efficiently. We truly appreciate your support and look forward to serving you again. Sincerely, Jeremy Sims, General Manager

December 23, 2024

Very friendly staff, they helped me retain a NitroFill warranty to replace a tire having a wood screw in it. The tire change itself was pit crew fast I had time to drink a soda, eat some chips and it wa More

by bryanjirvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear bryanjirvin, Thank you for sharing your fantastic experience! I’m thrilled to hear our team provided such friendly and efficient service, especially with your NitroFill warranty and the quick tire change. It’s great to know we exceeded your expectations—just like a pit crew! We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

December 23, 2024

We had an appointment for are oil change they said we would be the longest hour or hour an a half and the wife set there for over 2 hours and was gonna sit there til noon they said til she had to get mad More

by Don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dunno just wasn’t a good experience
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear Don’t have one, Thank you for bringing this to our attention. I sincerely apologize for the extended wait time during your recent visit. We strive to provide efficient service, and I regret that we fell short in this instance. Your feedback is important, and we’ll review our scheduling process to avoid delays like this in the future. Please don’t hesitate to reach out to me directly at (830) 303-4381 ext. 2035 if you’d like to discuss this further. Sincerely, Gary Stehle, Service Director

December 23, 2024

Great customer service. I enjoyed my experience. It was fast and efficient. Michael Brown is amazing at his communication and customer service. More

by mandakay006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael brown
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear mandakay006, Thank you for your wonderful review! I'm delighted to hear you had such a positive experience with our team. It's fantastic that Michael Brown's communication and customer service made a great impression. We’re grateful for your feedback and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

December 21, 2024

My experience with other dealerships haven't been so well. But Seguin Chevrolet is the best ever! More

by adams.wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear adams.wesley, Thank you for your feedback and for recognizing Seguin Chevrolet as the best dealership you’ve worked with! While we’re thrilled to hear your positive remarks, we noticed your 3-star rating and would love to understand how we can improve to make your next visit a 5-star experience. Please don’t hesitate to share any additional feedback with us. Sincerely, Jeremy Sims, General Manager

December 20, 2024

Staff were friendly and the waiting area was very clean. There were hot beverages available while we waited for my car to be serviced. The wait was quite long, but that’s expected. More

by MNINO85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear MNINO85, Thank you for taking the time to leave us a 5-star review! We're glad to hear that you had a positive experience with our friendly staff and clean waiting area. We understand that longer wait times can be frustrating, but we're happy to hear you felt comfortable with the amenities provided during your visit. Your feedback is valuable, and we appreciate your understanding. Sincerely, Jeremy Sims, General Manager

December 19, 2024

Doesn't look closely at there vehicles missed collision in my newly bought car.. still trying to get them to assist More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Hood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stehle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear Jake, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced. We take pride in ensuring our vehicles are thoroughly inspected before they reach our customers, and I'm sorry that we missed an issue with your car. I understand how important this is to you, and I would like to assist in resolving this as quickly as possible. Please reach out to me directly so we can address this matter and find a satisfactory solution. Sincerely, Jeremy Sims, General Manager

December 19, 2024

Excellent job 👏 amazing work every time when am there and many people help me congratulations next time More

by gchapa49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear Gchapa49, Thank you for your wonderful feedback! We’re so glad to hear that you continue to have a great experience with us. We look forward to assisting you again in the future. Congratulations, and see you next time! Sincerely, Jeremy Sims, General Manager

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