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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,336 Reviews
Call Service Center (830) 303-4381

1,336 Reviews of Seguin Chevrolet - Service Center

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June 13, 2024

The personnel there are all very friendly and knowledgeable. And all appointments are on time and very punctual. More

by MAIL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Seguin Chevrolet responded

Hi MAIL5, We're glad we could meet your expectations! Come back soon for more great experiences. Sincerely, Jeremy Sims, General Manager

June 12, 2024

Great service, they always respect the time scheduled, people are very nice and professional, keep up the good work! More

by Roberto Vela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, service dept
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Jun 12, 2024 -

Seguin Chevrolet responded

Hi Roberto Vela, Thank you for your kind words! We're dedicated to providing top-notch service. Sincerely, Jeremy Sims, General Manager

June 12, 2024

I didn’t schedule an appointment to change my oil, they said it would take 2-2.5 hrs but it only took an hr! Super thankful because I had my 2month old daughter with me!! More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Seguin Chevrolet responded

Hi N/A Your trust in us is valued! We're excited to welcome you back for more great deals. Sincerely, Jeremy Sims, General Manager

June 12, 2024

I had listed to have my transmission checked while I was there to get my oil changed. Well you were TOO busy to do my transmission check and told me to schedule it again!!!!! That is horse xxxx. You did my More

by REDMASON17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : It was a guy that helped me or rather did not HELP
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Jun 14, 2024 -

Seguin Chevrolet responded

Dear Redmason17, I'm sorry to hear about your recent experience. We strive to address all customer concerns during service visits, especially those under warranty. Please contact me directly at (830) 303-4381 ext. 2035 so we can prioritize your transmission check and ensure your concerns are properly addressed. Sincerely, Gary Stehle Service Director

June 11, 2024

Great Customer Service! Upfront and Honest! Very patient! Very helpful when it came to helping us find a vehicle that was perfect for us ! More

by Nohemi Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Vega 5 stars
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Jun 11, 2024 -

Seguin Chevrolet responded

Dear Nohemi Torres, Thank you for your wonderful review! We're delighted to hear that you experienced great customer service and found our team to be upfront, honest, patient, and helpful. It's our goal to help every customer find the perfect vehicle, and we're thrilled we could assist you. Sincerely, Jeremy Sims General Manager

June 10, 2024

Very hard to get a hold of anyone in the service department. Never received an update on my vehicle and I always had to call in to get one. More

by FRANK.JOHNSONIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Garcia
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Jun 11, 2024 -

Seguin Chevrolet responded

Dear Frank, I apologize for the difficulties you encountered with our service department. We understand the importance of clear and timely communication. Please contact me directly at (830) 303-4381 ext. 2035 so we can work towards a resolution and improve your experience with us. Sincerely, Gary Stehle Service Director

June 10, 2024

They get you in a car. To not care after that this 21 track is by far the Worst car i have ever had More

by NMARTIN932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Medina
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Jun 11, 2024 -

Seguin Chevrolet responded

Dear NMartin, I'm sorry to hear about your experience with your vehicle. We strive to provide excellent service both during and after the sale. Please contact me at (830) 303-4381 so we can discuss your concerns and work towards a resolution. Sincerely, Jeremy Sims General Manager

June 09, 2024

Called for service and was given wrong information . Not sure service department works well together. More

by JE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Seguin Chevrolet responded

Dear JE0, Thank you for sharing your feedback. I apologize for the incorrect information you received and any inconvenience this caused. We strive for clear and accurate communication and will address this issue with our team. Please contact me directly at (830) 303-4381 ext. 2035 so we can rectify the situation and ensure a better experience in the future. Sincerely, Gary Stehle Service Director

June 08, 2024

Service at the desk was the worst. No one talked to you it was like I was a ghost. From now one the only one I will deal with is Tyson He is the only one that helps you and let’s you More

by Peggy Rader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyson
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Jun 21, 2024 -

Seguin Chevrolet responded

Peggy Rader, We apologize for your unsatisfactory experience. Please contact us directly at (830) 303-4381, so we can address your concerns. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. Sincerely, Jeremy Sims, General Manager

June 07, 2024

Enjoyed the visit! Had what I needed done and Happy with the outcome of it. Looking forward to my next visit More

by millergroverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Seguin Chevrolet responded

Hi millergroverjr, It was a pleasure serving you! Your satisfaction is our priority. Sincerely, Jeremy Sims, General Manager

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