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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,397 Reviews
Call Service Center (830) 303-4381

1,397 Reviews of Seguin Chevrolet - Service Center

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September 11, 2024

It Was a lot better then last time I got out of there in 30 min. More

by Hector g41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Seguin Chevrolet responded

Dear Hector g41, Thank you for your 5-star review! We're glad to hear that your experience this time was even better and that you were able to get in and out in just 30 minutes. We appreciate your continued support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

September 11, 2024

$202 for an oil change and tire rotation seems a little steep to me. Other than that, Customer service was very good and job seems to have been done properly. I’m not sure if it’s a coincidence, but of the More

by CLARKPLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Seguin Chevrolet responded

Dear CLARKPLACE, Thank you for your 5-star review and for sharing your feedback. We're glad to hear that you were pleased with the customer service and the quality of the work performed. We understand your concern regarding the pricing of the oil change and tire rotation, and we’ll take your input into consideration. We appreciate your business and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

September 11, 2024

So I had a problem with my tires not being rotated and the mechanic I believe Luke kept the lady up front that he did but clearly it wasn’t because the marks I had on my tires were in the same exact spot. More

by Aripol
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
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Sep 13, 2024 -

Seguin Chevrolet responded

Dear Aripol, Thank you for your feedback. I’m sorry to hear about the issue with your tire rotation and any confusion regarding the service. It’s important to us that every service is performed correctly, and we regret that this was not your experience. I’m glad to hear that our staff handled your concerns respectfully, but I understand how frustrating this situation must have been. Please contact me directly 830-303-4381, extension 2035 so we can make this right and ensure that you receive the service you deserve. Sincerely, Gary Stehle, Service Director

September 10, 2024

I was please how they conduct in making a buyer feel welcome and what the person is looking for More

by MIGUELTELLOJR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Littlefield
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Sep 13, 2024 -

Seguin Chevrolet responded

Dear MIGUELTELLOJR, Thank you for your 5-star review! We’re glad to hear that you felt welcome and that our team helped you find exactly what you were looking for. Your satisfaction is our priority, and we look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

September 10, 2024

The staff can be friendly, helpful, and approachable! But, given that this service center can be busy, customers should be given some type of time frame for their job to be done. Outside of that, the More

by ZayTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyson
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Sep 13, 2024 -

Seguin Chevrolet responded

Dear ZayTL, Thank you for your honest feedback and for sharing your experience. We’re glad to hear that our staff was friendly, helpful, and approachable, and that we were able to ease any concerns you had. We appreciate your suggestion about providing a time frame for service jobs and will work on improving that aspect to better serve our customers. Your insights help us get better, and we look forward to making your next visit an even smoother experience. Sincerely, Jeremy Sims, General Manager

September 10, 2024

Amazing work and they got me in right away. They perform the job tremendously well and I would definitely use them again More

by Job
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Seguin Chevrolet responded

Dear Job, Thank you for your review! We're thrilled to hear that you had an amazing experience and that our team got you in right away. It's great to know the job was performed tremendously well. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

September 10, 2024

Best Service! Monica understand when I was without transportation and needed my car thanks Monica! More

by gloriajarmon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Seguin Chevrolet responded

Dear gloriajarmon50, Thank you for your 5-star review! We're so glad to hear that Monica was able to provide the best service and understand your needs during a difficult time without transportation. We’ll be sure to pass along your thanks to her, and we appreciate your kind words! Sincerely, Jeremy Sims, General Manager

September 08, 2024

Excellent, professional service. Highly recommend, above my expectations. Kind and courteous staff. Will be coming back, thank you! More

by AALMQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stehle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Almquist
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Sep 12, 2024 -

Seguin Chevrolet responded

Dear AALMQUIST, Thank you for your 5-star review! We're thrilled to hear that our team provided excellent, professional service that exceeded your expectations. Your kind words about our courteous staff mean a lot, and we look forward to welcoming you back in the future. Thank you for the recommendation! Sincerely, Jeremy Sims, General Manager

September 08, 2024

It was my first time buying a car; they eventually worked with me, but only because I brought someone with me who was more experienced with car sales. More

by Leahvon92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belia Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Diaz, Luis Hernandez
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Sep 13, 2024 -

Seguin Chevrolet responded

Dear Leahvon92, Thank you for your review and for sharing your experience. We’re glad to hear that we were able to work with you, but I’m sorry to learn that it wasn’t as smooth as we would have hoped. We strive to make the car buying process as straightforward as possible for all our customers, especially those buying for the first time. Your feedback is valuable, and we’ll use it to improve our approach. If you have any further concerns or need additional assistance, please feel free to reach out. Sincerely, Jeremy Sims, General Manager

September 07, 2024

I missed my appointment. They still fit me in and got it done. Appreciate you guys ! More

by cjtiszai
Recommend Dealer
Yes
Employees Worked With
Can't remember..
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