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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,336 Reviews

1,336 Reviews of Seguin Chevrolet - Service Center

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August 09, 2024

They were very curious,friendly and helpful. They also were very helpful in getting what we needed. More

by MICKEYMOUSE428862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 13, 2024 -

Seguin Chevrolet responded

Dear MICKEYMOUSE428862, Thank you for your wonderful review! We’re delighted to hear that our team was courteous, friendly, and helpful in meeting your needs. Your satisfaction is our priority, and we appreciate your kind words. Sincerely, Jeremy Sims, General Manager

August 09, 2024

Great service but an oil change should not take three hours. Maybe more technicians are needed. More

by NONE.NONE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 13, 2024 -

Seguin Chevrolet responded

Dear NONE.NONE, Thank you for the review. We’re glad you were pleased with the service. We apologize for the extended wait time for your oil change. We’re reviewing our staffing and processes to improve efficiency and reduce wait times. Your feedback is invaluable as we work to enhance our service. Sincerely, Jeremy Sims, General Manager

August 08, 2024

Denzel our sales representative went above and beyond to get us in to the vehicle we wanted. I love that I never felt pressured to purchase. Spoke with the Sales manager as well and his service was just a More

by jessicaflores245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denzel
Aug 09, 2024 -

Seguin Chevrolet responded

Dear jessicaflores245, Thank you so much for your review! We're glad to hear that Denzel and our Sales Manager provided you with excellent service and made your car-buying experience pressure-free. We appreciate your recommendation and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

August 07, 2024

Prices prevent me from Travelling from San Antonio. I had a San Antonio coupon for oil change but they wouldn’t accept it More

by JR-TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

JR-TX responded

There is something specific you can help with. Adhere to your policy that you will accept competitors coupons. I had one in hand and was denied.

August 07, 2024

Michael handled my case and he did an excellent job communicating what was wrong with my car and how long it would take to fix it. He was very polite and took the time to update me on where my car was More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Littlefield
Aug 08, 2024 -

Seguin Chevrolet responded

Dear Rosie, Thank you for your wonderful review! We're thrilled to hear that Michael provided excellent communication and updates regarding your car. Your kind words about his politeness and thoroughness mean a lot to us. Sincerely, Jeremy Sims, General Manager

August 07, 2024

Excellent service and the staff very friendly they change the oil motor in short time More

by LENO_Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Seguin Chevrolet responded

Dear LENO_Q, Thank you for the fantastic review! We're pleased to hear that you experienced excellent service and found our staff to be very friendly. We're glad we could get your oil change quickly. Sincerely, Jeremy Sims, General Manager

August 06, 2024

I come all the way from San Antonio. Just too much for the cost at this point More

by JR-TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Seguin Chevrolet responded

Dear JR-TX, We appreciate you making the drive from San Antonio to visit us. We're sorry to hear that the cost felt too high. We value your feedback and will use it to improve our services and pricing. If there's anything specific we can assist with, please let us know. Sincerely, Jeremy Sims, General Manager

August 06, 2024

Appointments mean nothing at this dealership, disorganized poor communication at any price this is not worth the hassle More

by trevbmx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace
Aug 08, 2024 -

Seguin Chevrolet responded

Dear trevbmx, We apologize for the disorganization and poor communication you experienced. We strive to provide efficient service and are sorry we fell short. Please know that we are working to improve our processes and would appreciate the opportunity to make it right. Feel free to reach out to me directly (830) 303-4381 ext. 2035 to discuss this further. Sincerely, Gary Stehle, Service Director

August 05, 2024

I take my hat off to the serviceman (Mr. Tyson) at this dealership. It is often hard to fine professionalism and knowledge of his caliber. It would be exciting to see him in a leadership pos More

by B_JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Aug 06, 2024 -

Seguin Chevrolet responded

Dear B_JONES, Thank you for your review! We're thrilled to hear about your positive experience with Tyson. His professionalism and knowledge are indeed commendable, and we appreciate your recognition of his efforts. Your feedback inspires us to continue providing excellent service. Sincerely, Jeremy Sims, General Manager

August 05, 2024

Very helpful and friendly. They got me exactly what I wanted. I was not expecting to walk out with a brand new vehicle. More

by viescavalerie12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivaris Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Seguin Chevrolet responded

Dear viescavalerie12, Thank you for the fantastic review! We're delighted to hear that our team was helpful and friendly, and that you left with exactly what you wanted. Enjoy your new vehicle! Sincerely, Jeremy Sims, General Manager

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