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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,397 Reviews
Call Service Center (830) 303-4381

1,397 Reviews of Seguin Chevrolet - Service Center

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September 18, 2024

Your service dept. was very responsive, caring and reaching out before I had to. Work was completed sooner than expected. I will return as well as tell others. If and More

by DAVID.ORLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear DAVID.ORLOFF, Thank you for your 5-star review! We're thrilled to hear that our service department was responsive and proactive, completing the work ahead of schedule. Your willingness to return and recommend us means a lot. We strive to provide a positive experience each time, and we appreciate your trust in us, even when challenges arise. Sincerely, Jeremy Sims, General Manager

September 18, 2024

Went and had a key made and they programmed my car the deal that I was made by then service is always great. Michael Brown is awesome. Very pleasurable going there. More

by TMTMFOREVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear TMTMFOREVER, Thank you for the fantastic 5-star review! We’re delighted to hear that your experience with our service team, especially Michael Brown, was enjoyable and that we could assist you with your key and programming needs. We truly appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

September 18, 2024

They were always fast & really good when changing the oil on my Silverado pickup, excellent. When I had a problem with the A/C on my 2025 Trax, it was lie after lie, no help. Even the manager of the service More

by Stoney
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Stehle
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear Stoney, Thank you for sharing your feedback. I sincerely apologize for the negative experience you had with your A/C service. This is not the standard of service we strive for, especially for a valued customer like yourself. Your trust is important to us, and I'm sorry we let you down. I’ll be looking into this matter personally to understand what went wrong, and we appreciate your candid feedback. If you’re open to it, please feel free to reach out to me directly so I can try to make this right. Sincerely, Jeremy Sims, General Manager

September 17, 2024

Very courteous and polite. Very helpful and are there to for us to ask questions More

by yoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano, Arnold Guerra, Jaime Gallegos
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear Yoli, Thank you for your 5-star review! We’re pleased to hear that you found our team courteous, polite, and helpful. We’re always here to assist with any questions you may have. Your feedback is greatly appreciated, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

September 17, 2024

T Harper and his team at Seguin Chevrolet made the maintenance experience with my Suburban smooth and painless. They picked up my vehicle from my office, dropped off a loaner for the day, then dropped More

by BRAD Compere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T Harper, Davion
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear BRAD Compere, Thank you for the fantastic 5-star review! We're delighted to hear that T Harper and his team provided a smooth and accommodating maintenance experience for your Suburban. We appreciate your kind words and your recommendation. It’s our goal to make service as convenient and efficient as possible. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

September 17, 2024

Great Quality of Work! My car runs like new! I will be back for any future service needs! More

by Neasley1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Seguin Chevrolet responded

Dear Neasley1985, Thank you for your wonderful review! I'm thrilled to hear that your car is running like new and that you're satisfied with the quality of our work. We look forward to assisting you with any future service needs! Sincerely, Jeremy Sims, General Manager

September 17, 2024

Service was slow but after discussion with someone kind of got taken care so all ok then. More

by glmolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 17, 2024

Service was slow but after discussion with someone kind of got taken care so all ok then. More

by glmolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Seguin Chevrolet responded

Dear glmolina, Thank you for sharing your feedback. I apologize for the initial delay in service but am glad to hear that things were ultimately taken care of. We appreciate your patience and hope to provide a more efficient experience next time. If there's anything else we can assist you with, please don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

September 16, 2024

I was kept informed. They are always knowledgeable and courteous. Waiting area is always clean. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tysn
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear NBMDCustomer, Thank you for your 5-star review! We’re pleased to hear that you were kept informed and found our team knowledgeable and courteous. Maintaining a clean waiting area is important to us, and we’re glad it made a positive impression. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

September 15, 2024

Staff was great. Oil change went well. Wished they had greased it to. Overall was fine. More

by jekles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie
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Sep 19, 2024 -

Seguin Chevrolet responded

Dear jekles, Thank you for your review! We’re pleased to hear that you had a great experience with our staff and that your oil change went well. I appreciate your feedback about the greasing and will share it with our team to improve our service. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

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