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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,336 Reviews
Call Service Center (830) 303-4381

1,336 Reviews of Seguin Chevrolet - Service Center

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August 24, 2024

Great staff. Great selection of vehicles. All said and done the process was simple and painless More

by MIKET9523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kordell
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Aug 27, 2024 -

Seguin Chevrolet responded

Dear MIKET9523, Thank you for the fantastic review! We're glad to hear that our staff and vehicle selection met your expectations and that the process was smooth for you. We appreciate your feedback and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

August 23, 2024

Great sales team and exceeded my expectations. Very friendly and helpful when getting into dream car you want. More

by ERIC.JACKSON1486
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Seguin Chevrolet responded

Dear Eric.Jackson1486, Thank you for the fantastic review! We’re thrilled to hear that our sales team exceeded your expectations and helped you get into your dream car. Your kind words about our team's friendliness and helpfulness mean a lot to us. Sincerely, Jeremy Sims, General Manager

August 23, 2024

I have a wonderful experience in service and will continue to use this dealership in the future More

by Job
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Seguin Chevrolet responded

Dear Job, Thank you for the wonderful review! We’re delighted to hear that you had a great experience with our service team. We look forward to continuing to assist you in the future. Sincerely, Jeremy Sims, General Manager

August 23, 2024

Very satisfying dealership your appointment is there when you arrive they greet explain the estimated time great people thanks keep up the good work More

by VIVAN.CARDENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Seguin Chevrolet responded

Dear VIVAN.CARDENAS, Thank you for the fantastic review! We're pleased to hear that your experience with us met your expectations and that our team made you feel welcome. We appreciate your kind words and will continue to work hard to provide great service. Sincerely, Jeremy Sims, General Manager

August 22, 2024

After having a bad experience, the dealer did make it right. Very pleased on how it was handled! More

by PENNELLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Seguin Chevrolet responded

Dear Pennell, Thank you for sharing your experience. We're glad we could make things right and that you were pleased with how it was handled. Your satisfaction is important to us, and we appreciate your trust in Seguin Chevrolet. Sincerely, Jeremy Sims, General Manager

August 21, 2024

After checking in the service was quickly performed and my car was ready in a short time More

by GKDONV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Seguin Chevrolet responded

Dear GKDONV, Thank you for sharing your positive experience! I'm glad to hear that your service was completed quickly and efficiently. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

August 21, 2024

Hard time getting appointment when I did and had a set time for an early appointment they still didn't get me in at time of appointment an 8am early.. Brought truck in with a complaint about it pulling ha More

by JWHCIBTX
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one on any list helped
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Aug 21, 2024 -

Seguin Chevrolet responded

Dear JWHCIBTX, I apologize for the difficulties you encountered with both scheduling your appointment and addressing your vehicle's issues. Your experience is not in line with the standard of service we aim to provide, and I'm sorry for the frustration this caused. The feedback regarding your truck's pulling issue and subsequent tire blowout is concerning, and I'm grateful you shared it with us. Please reach out to me directly (830) 303-4381 ext. 2035 so we can discuss your experience in more detail and work towards a resolution. Sincerely, Gary Stehle, Service Director

August 21, 2024

Very courteous. This was my first time at Seguin Chevrolet for service. I will use them again for service. More

by marsha.castanon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Seguin Chevrolet responded

Dear marsha.castanon, Thank you for your kind words and for choosing Seguin Chevrolet for your service needs! We're delighted to hear that you had a positive experience with our team. We look forward to welcoming you back for your future service visits. Sincerely, Jeremy Sims, General Manager

August 20, 2024

I will no interest in doing business with Seguin Chevrolet after such a disappointing experience. More

by RONMARTINANDASSOCIATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ms Perez did an OK job but we could tell her hands were tied.
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Aug 21, 2024 -

Seguin Chevrolet responded

Dear RONMARTINANDASSOCIATES, I'm truly sorry to hear about your disappointing experience with us. It’s disheartening to know we didn’t meet your expectations. Your feedback is important, and we’d appreciate the opportunity to learn more about what went wrong so we can address it. Please feel free to reach out to me directly at (830) 303-4381 or jsims@seguinchevrolet.com if you’d like to discuss further. We hope you might consider giving us another chance in the future. Sincerely, Jeremy Sims, General Manager

August 19, 2024

Made an appt that I had to wait two weeks for. When I got there I had to wait almost 3 hrs. Appointments are so I didn’t have to wait. I understand you may be short handed and if so the appts s More

by EMOORE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one particular
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Aug 20, 2024 -

Seguin Chevrolet responded

Dear EMOORE9, I’m truly sorry to hear about your recent experience. Waiting longer than expected is frustrating, especially when you’ve scheduled an appointment. We’re currently reviewing our scheduling process to better align with our service capacity. Your feedback is valuable and will help us improve. If you’re open to giving us another chance, please reach out directly to me at (830) 303-4381 ext. 2035 or gstehle@seguinchevrolet.com, and I’ll do my best to make things right. Sincerely, Gary Stehle, Service Advisor

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