Seguin Chevrolet - Service Center

Communication with the customer has a lot to be desired. Service department did not call when their service technician did not show up. We had to call before closing time to see if our car was ready. The ma Service department did not call when their service technician did not show up. We had to call before closing time to see if our car was ready. The manager/supervisor said I’m sorry, I’m just learning our technician didn’t show up today. Our car was dropped off Friday morning 5-13-22 at 8:00, they did call at around 12:00 that Friday to say that a part needed to be ordered and they needed the car Sat 5-14-22 to make the repair..it was explained to them that I needed my car by Monday 5-16-22. The manager/supervisor over the technicians should have realized Sat morning when cars were not getting serviced (mine wasn’t the only car I assume) that your employee didn’t show up for work that day. I’m aware emergencies happen, however at that point the customer should be called to make the decision as to what to do. We had to make another trip from out of town to pick up our car and reschedule. Involving another trip from out of town and time spent waiting for the repair to finally get completed 5-20-22. With the price of gas being $4.29 a gallon now, extra trips could have easily been avoided! More

The were on time , courteous, cleablah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

The promptness of the service advisor once I arrived at the dealership. The service was completed within an hour’s time. the dealership. The service was completed within an hour’s time. More

Kody and all of the service department are a class act. Friendly and they truly listen to your concerns. Friendly and they truly listen to your concerns. More

Seguin Chevrolet has been great in customer service from sales to service! I would refer them to everyone and I have and will keep doing so!!! Thank you for your customer care and the service you provide. sales to service! I would refer them to everyone and I have and will keep doing so!!! Thank you for your customer care and the service you provide. More

Although the wait time was a bit longer than anticipated, they had a friendly staff. they had a friendly staff. More

Well my husband went in for oil change and then it up trading his truck in and got a new one that’s an oil change lol trading his truck in and got a new one that’s an oil change lol More

It wasn't so chaotic in the morning. Cody in service dept always provides awesome customer service st the service dept. Roland and Roland at the parts dept were very helpful and polite. Cody in service dept always provides awesome customer service st the service dept. Roland and Roland at the parts dept were very helpful and polite. More

Always been my number one place to have my high country serviced and repaired if needed which hasn’t been a factor since 2016 serviced and repaired if needed which hasn’t been a factor since 2016 More

There service department was awesome. The young lady helping me was very nice and helpful. And after my truck was ready the same young lady help me find my truck for me . Thank y’all The young lady helping me was very nice and helpful. And after my truck was ready the same young lady help me find my truck for me . Thank y’all More