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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,397 Reviews
Call Service Center (830) 303-4381

1,397 Reviews of Seguin Chevrolet - Service Center

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October 15, 2024

Excellent service. Would recommend to family and to friends. Appreciated the communication and they kept me informed. More

by IVAN69692002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Seguin Chevrolet responded

Dear IVAN69692002, Thank you for the review! We're glad to hear you appreciated our communication and service. Your recommendation means a lot to us, and we look forward to assisting you, your family, and friends in the future. Sincerely, Jeremy Sims, General Manager

October 10, 2024

Love that they're able to get me in and out fairly quickly first thing in the morning More

by IZME13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Oct 15, 2024 -

Seguin Chevrolet responded

Dear Izme13, Thank you for your 5-star review! We're glad to hear that you had a quick and efficient experience with us in the morning. Your time is valuable, and we’re always happy to help make things smooth and convenient for you. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

October 09, 2024

It took nearly 2 months, 3 separate times putting my truck in shop and it was in there roughly 3 weeks total. Total cost was just under $2000.00 as they assured me each time it was fixed. The last invo More

by billregenold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Seguin Chevrolet responded

Dear Bill, Thank you for sharing your experience. I’m sorry to hear that it took multiple visits to resolve the issue with your truck. I understand how frustrating and inconvenient that must have been. While I’m glad we were able to fix it in the end, your experience doesn’t reflect the level of service we aim to provide. Please feel free to reach out if you have any further concerns, as we truly appreciate your business and want to make things right. Sincerely, Gary Stehle, Service Director

Oct 17, 2024 -

billregenold responded

When I bought my truck there I had it serviced for the first 5 years exclusively at Seguin Chevrolet. It was never the fastest or most convenient but I wanted it taken care of right. I found it necessary to stop using Seguin Chevrolet for oil changes due to an increase in price and a decrease in service. I had previously paid $69.00 for an oil change and tire rotation. They increased the price $20.00 and charge extra for tire rotation. I understand prices can't stay static but to decrease service at the same time I find unacceptable.

October 09, 2024

Unorganized. Could not get a straight answer on how repair was completed. Very vague answers. Given key fob. And had to search for vehicle More

by druryv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Medina
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Druryv, Thank you for your feedback. I’m sorry to hear about the confusion you experienced during your visit. We strive to provide clear communication and efficient service, and it seems we missed the mark. Your comments will help us improve, and we appreciate you bringing this to our attention. If there’s anything further we can do, please don’t hesitate to reach out. Sincerely, Jeremy Sims, General Manager

October 08, 2024

The contact person seemed more interested in her phone than helping me. I asked for a copy of the car check performed with my oil change and tire rotation. She had to get it from the tech that performed t More

by SANDRALV57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear Sandra, Thank you for sharing your feedback. I apologize for the lack of communication and the inconvenience you experienced during your visit. Providing great customer service is a priority, and we clearly fell short here. I will address this with our team to ensure such situations are handled more professionally in the future. If you still haven’t received your requested documents, please contact us directly, and we will ensure they are sent to you promptly. Sincerely, Jeremy Sims, General Manager

October 07, 2024

We had our car towed in on a Saturday afternoon and took it in immediately before they closed for early troubleshooting. They could not fix but had it done by Monday afternoon Did excellent work and grea More

by clgrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear clgrey, Thank you for your 5-star review! We're glad we could assist you quickly with your car and provide excellent service. It's great to hear that our team was able to get you back on the road by Monday afternoon. We appreciate your trust in us and look forward to helping you again in the future. Sincerely, Jeremy Sims, General Manager

October 07, 2024

They are always extremely rude towards me, it's hard to ask them what the issue is with the car anytime I bring it in. And even when I do have an appointment time they are still rude and act like I'm not s More

by abigailchambers2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear Abigail, Thank you for bringing this to our attention. I’m truly sorry to hear about the way you were treated during your visits. This is not the level of service we strive to provide, and I assure you that your concerns will be addressed with our team. Your experience should have been much more welcoming, and we appreciate your feedback to help us improve. Please don't hesitate to reach out, so we make things right and can come towards a resolution. Sincerely, Jeremy Sims, General Manager

October 06, 2024

Very hard to contacting the service writer at the dealership. I STILL HAVEN'T RECEIVED A COPY OF MY RECEIPT FOR THE WORK THAT WAS PERFORMED More

by VTC1953DEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Oct 07, 2024 -

Seguin Chevrolet responded

Dear VTC1953DEC, Thank you for your feedback. I'm sorry to hear about the difficulties you experienced in contacting our service writer and the delay in receiving your receipt. We strive for excellent communication and transparency, and I apologize for falling short in this instance. Please reach out to us directly at (830) 303-4381 ext. 2035, and we’ll ensure you receive your receipt promptly. Sincerely, Gary Stehle, Service Director

October 04, 2024

Amazing customer service. My service advisor Michael Brown was amazing. And fast turn around time. More

by mandakay006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
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Oct 04, 2024 -

Seguin Chevrolet responded

Dear mandakay006, Thank you for the fantastic review! We’re thrilled to hear that Michael Brown provided you with amazing customer service and a fast turnaround time. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Excelente maintenance service! ! Nice waiting area. Quick service. Good location oil change done fast thanks More

by Tomascastillog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Seguin Chevrolet responded

Dear Tomascastillog, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our quick maintenance service and comfortable waiting area. We appreciate your kind words. We look forward to seeing you again for your next service! Sincerely, Jeremy Sims, General Manager

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