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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,610 Reviews

1,610 Reviews of Seguin Chevrolet - Service Center

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July 20, 2023

Dennis service rep. was very friendly good customer service.It took more then usual for my oil change and tire rotation. More

by raul.urrutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis service Rep.
Jul 21, 2023 -

Seguin Chevrolet responded

Hi raul.urrutia, We appreciate you taking the time to write a kind review. We are glad to hear Dennis took excellent care of your vehicle. We are looking forward to seeing you at your next service. Have a great day. Sincerely, Jeremy Sims, General Manager

July 19, 2023

I have nothing to say about them for the past 7 months playing phone tag to get a simple sensor put on my husband's truck More

by lisavaldez34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Hernandez, Eddie De Luna, Luis Hernandez
Jul 25, 2023 -

Seguin Chevrolet responded

Hi lisavaldez34, We apologize for any inconvenience of having to wait so long to receive a special order part for your vehicle. Please contact Gary Sthele to discuss your experience further and to ways to improve customer experience. Please call 830-303-4381 ext. 2035 and/or email gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

July 19, 2023

After calling around town for battery replacement for my truck, Seguin Chevrolet was able to confirm they had the battery I needed in stock and was able to install it the within 2 hours same day I dropped m More

by Koeppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in Service
Jul 19, 2023 -

Koeppe responded

Good service the same day needed

Jul 20, 2023 -

Seguin Chevrolet responded

Hi Koeppe, We appreciate your 5-star review. We are delighted that our service team took excellent care of your truck. We hope to see you at your next service visit. Have a great day. Sincerely, Jeremy Sims, General Manager

July 19, 2023

Tyson is the best. His customer service skills always go above and beyond. Your mechanics do excellent work too. More

by Budwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 20, 2023 -

Seguin Chevrolet responded

Hi Budwoman, Thank you for your kind review. We are glad to hear Tyson went above and beyond during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 18, 2023

Excellent service Very professionals And friendly I’m very satisfyingly use very good Product and qualit More

by LUISMLOPEZ777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Seguin Chevrolet responded

Hi LUISMLOPEZ777, We appreciate your kind review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 16, 2023

Excellent service, got me in and out in a reasonable time and greeted me upon arrival. Refreshments were available while waiting also. Sales were excellent, Syble went above and beyond to get me great dea More

by Hilary.gohmert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hernandez
Jul 17, 2023 -

Seguin Chevrolet responded

Hi Hilary.gohmert, We appreicate your 5-star review. We are delighted to hear Syble went above and beyond during your buying process. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 15, 2023

Experience sales great to talk to noes what they are. Doing looks. Like they really no there job More

by EDWARDGARCIA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hernandez, Beca Ramirez Godoy, Erika DeLaGarza
Jul 17, 2023 -

Seguin Chevrolet responded

Hi EDWARDGARICA2000, Thank you for your 5-star review. We are glad to hear our team was excellent throughout your experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 15, 2023

Have never had such terrible customer service. I made an appointment 2 weeks ahead of time to have my vehicle looked at. I had to rent a car while it was at seguin Chevy. I checked in daily on More

by Casiemonahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service department
Jul 25, 2023 -

Seguin Chevrolet responded

Hi Caisiemonahan, We are sorry for any inconvenience and the service you received. We would like to get your vehicle back into the shop and schedule a loaner vehicle. Also see what we can help with the repairs on your vehicle. Please reach out to Gary Stehle though phone number 830-303-4381 ext. 2035 or email gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

July 14, 2023

Tyson was helping me with my car service. He was helpful and thorough. If I couldn't get ahold of him there was always another person in service department to help. More

by csaenz1386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Jul 14, 2023 -

Seguin Chevrolet responded

Hi csaenz1386, Thank you for your 5-star review. We are glad to hear Tyson was excellent during your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 14, 2023

Very bad communication. Took almost 3 weeks to get my vehicle back. Nobody called me to give updates I had to track down my service advisor every time I needed updates. More

by ally78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson was my service advisor
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