Seguin Chevrolet

I bought a 2023 Kia shortage. Was charged an extra $3000 for added equipment that was not included with the car. Completely missing.This included weather tech matts and wheel lock Was charged an extra $3000 for added equipment that was not included with the car. Completely missing.This included weather tech matts and wheel locks. Called multiple times in order to get the equipment I paid for. Played phone tag with them for MONTHS. They would never reach out to me with any updates I always had to call. The last time I called, they basically told me the parts department was unaware of my missing equipment and to call back the next week for updates. At that point it was clear to me they had no care to take initiative to make this right, so it wasn’t even worth it to me to keep trying. When I was at the dealership looking at the car we brought to their attention that there was a lot of oil under the car and we wanted them to double check that everything was okay. The next day as I was driving my new car, the low oil light came on. Thankfully my boyfriend was with me so we pulled over. The bolt for the oil pan was completely loose. All the oil had leaked out. If I had kept driving, my engine would have blown. I contacted the dealership and they made me feel like it was an inconvenience to them. Still have not received the refund for the new oil I had to buy for my brand new car. Definitely don’t recommend seguin chevrolet. More

You set an appointment so you don’t have to wait and yet we were there for over two hours. The young lady made it seam like it was a bother. we were there for over two hours. The young lady made it seam like it was a bother. More

Everyone at Seguin Chevrolet was very friendly and professional when I took my equinox in for service professional when I took my equinox in for service More

Was very prompt in doing my oil change. Hope it stays that way. Last year was a nightmare. I was scheduled and waited 2 hours before they took the car back. I called it off because I wasn' Hope it stays that way. Last year was a nightmare. I was scheduled and waited 2 hours before they took the car back. I called it off because I wasn't taken back at my scheduled time. I noticed you have new staff in checking customers in. More

Service was okay, last yr I payed for a tire rotation and the technician did not perform the service I did not realize it was not done until my tire one of my tire was low on air. That is when I notice sever the technician did not perform the service I did not realize it was not done until my tire one of my tire was low on air. That is when I notice several later. Plus I am not happy to bring my vehicle to get it serviced because I was told we had to leave our vehicle at the dealer until they had time to trouble shoot the problem and this could take a week plus. U did not buy a vehicle to stand at the dealer convenience to decide when to work on my vehicle . And I am left without a vehicle vehicle for weeks. I understand a day or two but a week to figure out what’s wrong and then bring it back to install parts wait maybe another week with no car that is not convince for me or owner of the vehicle. I was talking g to other customers they were not happy. I fill the dealer really care less for there customers convenience I know I will not buy a car from them if I can not get good service from dealer. Lucky I have a life time oil change. But the technician does not do an evaluation on service the car may need. On the next visit. To me waiting for week to trouble shoot for one week plus is not convinced for me or the other customers that I was talking to. Chevy dealer or slacking off on service side. It’s a sad deal for the customer part. And you wonder why you can’t sell cars or trucks . This is my thought I am sure it will not mean nothing to the dealer and upper management which care less about how customers talk about the dealer as we wait for service. More

One of the worst experiences I have had at a dealership. Called multiple times to find out what the status of my repair was. Was transferred to the service department with either no answer or getting transf Called multiple times to find out what the status of my repair was. Was transferred to the service department with either no answer or getting transferred to other phones with no call back. Left multiple messages with no return call. Even spoke with service department manager with a promise of a return call that I never received. Vehicle was repaired after four days. A couple of days after I got the vehicle home I noticed a scuff on the bumper. After reviewing my security camera the scuff was not there before going to dealership but was there when I returned home. More

Professional, friendly, extremely knowledgeable about products.not pushy, no high pressure sales tactics. We originally only came to look and ended up buying... products.not pushy, no high pressure sales tactics. We originally only came to look and ended up buying... More

I had issues with damage ion my Tahoe and Adam made it right. He went above and beyond for me. right. He went above and beyond for me. More

Quick and easy. Very fast the service adviser Gracie was great!! Got my warranty approval quick and kept me up to date with my vehicle. She made the whole experience Very fast the service adviser Gracie was great!! Got my warranty approval quick and kept me up to date with my vehicle. She made the whole experience worry and stress free. More

Scheduled a service appointment for tire rotation and a recall on my truck. They charged me for an oil change I never asked for which cost $164. I won't go back. recall on my truck. They charged me for an oil change I never asked for which cost $164. I won't go back. More