Seguin Chevrolet

Had a appointment at 10am for oil and fuel filter change its 1:12 pm now still waiting the only thing extra I asked for was tire pressure needs checked its 1:12 pm now still waiting the only thing extra I asked for was tire pressure needs checked More

I will not get into details of our experience on what it took to cancel our extended warranty and GAP insurance. But will caution against the convincing extended warranty, GAP insurance and Auto Paint Prote took to cancel our extended warranty and GAP insurance. But will caution against the convincing extended warranty, GAP insurance and Auto Paint Protection...it's a $2400 car wash. The edging they used you can get on Amazon for less than $10.00 a set (door edging and 4 door handles)...and the small but still dollar amount of $120 + Dealer Inventory Tax (this tax is not required to be imposed on the consumer, negotiable, but not a requirement by the state of Texas). Its been awhile since we bought a vehicle. We went to Seguin because the vehicle we were interested in was 53 miles away and we didn't feel comfortable with the sales pitches in our local area. We figured we'd give the trip a shot. (Alex's Flores, Principle of Seguin Chevrolet commercial advertises "Drive a little, save a lot"). It has been everything but that. I am a military veteran but I did not qualify for a military discount? Huh? The only discount we got was the manufacture discount. "How about a dealership discount?" I asked. Sales associate, "Sorry, this is a brand new vehicle new to the market. It doesn't come with no other incentives". Well folks, I could have walked away. But...I wanted the vehicle and accepted my wife's suggestion, "We drove this far...." Dealership drawn Extended Warranties are nearly $4000 with interest times years on the loan....I plan on going with an old extended warranty company that has done me justice in the past, Endurance. I'll wait til I'm near expiration of my manufacture warranty. GAP insurance, that's a tough one. $1500 at dealership plus interest time years of the loan. I used my USAA Car Replacement Assistance (CRA) serves the same product as a dealerships GAP. I understand some consumer's don't have that option, but research your options with your current auto insurance carrier or elsewhere. Price with USAA $1100, can be paid monthly. Paint Protection....buy your own kit, PJ's in San Antonio does quality work for Paint Protection but be prepared to leave your car for a day for the product to cure. Seguin Chevrolet's Paint Protection was finished before our food came to the table at a nearby restaurant...less than 2 hours. I did question what products were used. Service department said, "Edging on doors and protective film on handles, scotch guard the carpeted areas and sprayed a chemical on the paint." I asked, "What kind of chemical?". "oh, some chemical product to protect the paint?" WHATTT. Well, I have every reason to doubt such services were provided. Here we were thinking we would perhaps spend the night somewhere nearby to pick up our vehicle to make sure quality of work wasn't rushed...but it was ready before we finished looking at the menu. I plan to share this experience in most commonly read reviews. We really thought Seguin was a little different, what made it good was the Sales pitch. xxxxxxthere, but after reading this. Hope your sleep is disturbed at night, that you shafted a military veteran and his family. Please don't express your appreciation for our military service when all your intentions are to beef up your pocket. When it should be quite the opposite. We sacrificed ourselves and some families lost there loved ones in a tour of duty. I wouldn't be surprised if cars have been sold to those survivors in the same manner. You should have advocated every dollar savings rather than push for products you know darn well are not in the best interest of those who served to protect you. General Manager, no need to try and reach me, I tried reaching you since April 6, 2021. I guess you only reach customers once a negative post is entered. More

Had a wonderful experience with our Sales Rep, Rosendo Reyes. He took care of me as soon as I told him my truck broke down. Next day, he gave me a ride to Seguin Chevrolet and I drove off in a beautiful 2 Reyes. He took care of me as soon as I told him my truck broke down. Next day, he gave me a ride to Seguin Chevrolet and I drove off in a beautiful 2021 Chevy Trail Boss. Definitely recommend Seguin Chevrolet! Ask for Ro because he Knows. More

My salesman, Luis, gave me space and did not harass me. He made deal quickly and delivered my vehicle timely. Only issue, which was minor...the financial paper end was slow to get started. Got done quic He made deal quickly and delivered my vehicle timely. Only issue, which was minor...the financial paper end was slow to get started. Got done quickly after got going. More

Great experience, would recommend to anyone I know. The staff was friendly and our sales person was so helpful and got us into the vehicle I wanted the same day. staff was friendly and our sales person was so helpful and got us into the vehicle I wanted the same day. More

I will definitely recommend this dealership! The guys that helped went above and beyond for us and we appreciate their hard work. Thank y’all! that helped went above and beyond for us and we appreciate their hard work. Thank y’all! More

No haggleNo BS run around Deal was worked over the No haggle No BS run around Deal was worked over the phone and the truck and paperwork was ready as soon as we arrived. It was really nice meeting No haggle No BS run around Deal was worked over the phone and the truck and paperwork was ready as soon as we arrived. It was really nice meeting Alex. More

Bought a brand new 2021 Tahoe they did not go over the functions of the vehicle very well and when I text the sales guy to ask a question his response was call customer service. So if you have any problem functions of the vehicle very well and when I text the sales guy to ask a question his response was call customer service. So if you have any problems once you drive off the lot don’t bother sales guys they don’t care More

Our experience at the Seguin Chevrolet dealership was nice and friendly. Everyone smiled and said hello and made us feel relax and welcomed. My husband and I were happy with the whole buying experience a nice and friendly. Everyone smiled and said hello and made us feel relax and welcomed. My husband and I were happy with the whole buying experience and we will recommend. We will surely come back in the near future. Thank you, keep up your excellent work and service. More

Always has the customer's best interest in mind. Bob and his team are always working to get my vehicle in and out as quick as they are able. I just wish the labor rate was a little lower. Bob and his team are always working to get my vehicle in and out as quick as they are able. I just wish the labor rate was a little lower. More