Seekins Ford Lincoln

I wish I could select zero stars for the HORRENDOUS customer service I’ve endured under Aaron Seekins and the poorly managed, inappropriately named “service” center at Seekins Ford. I am now waiting f customer service I’ve endured under Aaron Seekins and the poorly managed, inappropriately named “service” center at Seekins Ford. I am now waiting for a THIRD appointment to replace an airbag due to a FORD recall. The last two appointments, they didn’t bother to tell me the part wasn’t in yet, so don’t come on. No, in fact, the last appointment, they made a call to remind me of the appointment the next day. I show up an hour before I had to be at work, only to find out then that they still didn’t have the part. In fact, AAron couldn’t tell me anything about the part that should have been ordered in November. I got nothing but “it’s not our fault“ when I called to ask for help to make sure that at the THIRD appointment, I could get the airbag replaced so the rude recall letters will stop coming. I’m almost 60 years old, and this is the worst customer “service” I’ve ever had. I will never own another Ford, even though prior to this terrible experience I was a die hard fan. It doesn’t matter how good your product is, if I have to fight to get you to do what YOU are asking ME to do, I don’t need the grief or the aggravation. If Seekins Ford treats their customers so poorly to their face, how are they treating our vehicles when we can’t see what they are doing? other companies are putting out an excellent product nowadays; time to get a different car so I never have to deal with the Ford company again. I teach customer service at the vocational and college level. I will be incorporating the new story of the worst service I’ve ever received into my lectures. in addition, I will be writing letters to the Ford board and their VP of customer service detailing my experience. This will be the first such letter I’ve ever written; yes, my experience with Aaron Seekins and his poorly managed team has inspired me to write my first letter of complaint. if you have options, I recommend going somewhere else, where the customer really does matter. Believe me, you don’t matter to Aaron Seekins at Seekins Ford. He made that abundantly clear. Anyone in the margket for a well loved and well maintained Ford Fusion with a defective and apparently irreparable airbag??? More

The work done was great and quick. I was disappointed that no one there was wearing a mask. Not the office staff, service consultants, or mechanics. At least the service consultants should have been. The that no one there was wearing a mask. Not the office staff, service consultants, or mechanics. At least the service consultants should have been. The one that helped me handed me her pen and asked me to sign. No Sanitary pens in a cup. The parts person in another area did have one on. I saw that Ford was giving out free masks as a company. It seemed ironic that seeking Ford was ignoring mask wearing. Thanks for your time More

This has been a long time planned purchase for my family and I. I have spent a long time in researching the diffrent options that I wanted and Ford came out on top among all the other brands in vehicles. and I. I have spent a long time in researching the diffrent options that I wanted and Ford came out on top among all the other brands in vehicles. I bought a F250 XLT POWER STROKE. I had a couple disappointments. I wanted a F250 Tremor, but found out I would have to special order one and that would take additional time. Day two of owning the truck I had found a ding on the back bumper, but I brought it up to my sales rep and they are replacing the bumper. And I live in Fairbanks a Alaska and bought the truck in January and they cold started the truck when it was frozen. They should have used a generator and plugged in the winterization cord and warmed it up first. And this is also just my opinion why not provide a bed liner and mud flapps for the vehicle. Instead of making the customer buy them. More

Took my 2020 Ford Escape in for the Works package with full synthetic oil! They got everything done very fast and the price for all of that was very reasonable! Thank you Seekins! full synthetic oil! They got everything done very fast and the price for all of that was very reasonable! Thank you Seekins! More

Service dept. took my pickup in on a Friday at near closing time. Called me Monday and let me know it was ready . It was a week ahead of schedule . Thanks for the quick turnaround . closing time. Called me Monday and let me know it was ready . It was a week ahead of schedule . Thanks for the quick turnaround . More

SUPER SERVICE!! GREAT TEAM!! Highly Recommend!! BODY SHOP replaced defected driver’s seat. New Car Salesman was wonderful with every detail of making everything right with my new Ford Escape replaced defected driver’s seat. New Car Salesman was wonderful with every detail of making everything right with my new Ford Escape More

This is the 4th vehicle My family has bought from Seekins. Each time we have had a great experience. All of the staff is great to work with and more than helpful. Seekins. Each time we have had a great experience. All of the staff is great to work with and more than helpful. More

Very Quick and Conveinant Nick was very interested in what my request were and was able to find me a vehicle that would fit my wants and needs. The process took less than a hou Nick was very interested in what my request were and was able to find me a vehicle that would fit my wants and needs. The process took less than a hour and I was in my new vehicle and on my way. More

This is the 3d time this has occurred, not a one time thing which is why I give one star! In my experience, you generally can't just show up for service without an Appt (except maybe quick lane oil chan thing which is why I give one star! In my experience, you generally can't just show up for service without an Appt (except maybe quick lane oil changes! This is the third time now I make an Appt (which is at least a month out), get here at or before 7am to be first in line, and yet here I am 7 hrs later and they haven't even pulled my truck in! When asked, the service tech said "there's a car with an A/C issue in front of yours they can't figure it out"! My truck is here for an oil change, three manufacturer recalls and a leak in the interior when it rains. If you can't get the recalls done with the tech, could you not get the oil change done? Do something productive for gosh sake! I drove 2 hrs to get here and obviously 2 hrs to get home, I don't want to leave here at 7pm! This is apparently the norm as it's my third time here and the reviews say I'm not alone! The service techs don't care and provide lousy excuses! On top of that, due to COVID19, they don't provide coffee anymore, yet there employees are walking around with fresh coffee all day! When I just went back again to check on the status of my truck, he said they lost my keys but are trying to locate them!!!!! Will NOT entertain coming here ever again! More

They have always taken me in whether they are extremely busy or not and fit me into my schedule and always do a good job busy or not and fit me into my schedule and always do a good job More