Sedano Ford

Great Service! I recently had my oil changed, the quoted price was almost exactly as my service advisor, Jake, said it would be. I also had my rear brake pads repla I recently had my oil changed, the quoted price was almost exactly as my service advisor, Jake, said it would be. I also had my rear brake pads replaced and rotors turned, once again almost exactly what Jake quoted. More

Kept my car too long for repairs. The work on the car was fine, the part that bothered me was their keeping the car for six days to replace a water pump. I explained to the service guy The work on the car was fine, the part that bothered me was their keeping the car for six days to replace a water pump. I explained to the service guy that we had just arrived in town and would be without a vehicle. It didn't make any difference and I had to rent a car for two days just to get to a grocery store. Evidently there is no such thing as a loaner. More

Great Sales and Service I had been taking my 2015 Flex to Penske for the 3 years of maintenance while on lease from another dealership. When the lease was about to expire I c I had been taking my 2015 Flex to Penske for the 3 years of maintenance while on lease from another dealership. When the lease was about to expire I contacted Penske La Mesa and got the best deal of the city. More

Excelente I am very grateful for all the attention they gave me, I got the truck I wanted at a very good price, I'm very happy, it's a salesman Clifford helped I am very grateful for all the attention they gave me, I got the truck I wanted at a very good price, I'm very happy, it's a salesman Clifford helped me a lot, thank you More

Easiest lease buyout My daughter decided to buy the car from her lease . The process was done in minutes I co signed with my daughter which only took a few minutes afte My daughter decided to buy the car from her lease . The process was done in minutes I co signed with my daughter which only took a few minutes after being approved. My daughter was able to go over to sign a few days later because of her college schedule and finish the paperwork. Jerry Miller helped make the process easy More

Sale great, service after sale is deplorable The three stars is for service, Sales is a five, Tod gave us a really good deal, found a crack on the rear deck emblem after about a week of having th The three stars is for service, Sales is a five, Tod gave us a really good deal, found a crack on the rear deck emblem after about a week of having the car. Tod took us over to the collision/warranty shop and introduced Mathew, He looked at the bad part and said it was covered under Warranty and would be replaced, asked how long about a day. A week later he called and said the part was in. Went in and they replaced the part. It still had protective film on it, upon removing the part had cracks and was worse than the original, Mathew said another would be ordered and should be here in a day or so. I called after a week and after a run around Mathew got on the line and stated the second was cracked worse than the one installed and another was ordered also stating a day or two. Another week passed and I attempted to call Mathew, told he was at lunch. Called back later and was told he was looking into the part. Received a call from someone saying they were the manager over Mathew. He proceeded to tell me that the problem was in the way Ford packaged the part and he could do nothing to correct Ford and the part is on back order. I attempted to call Ford but after going through the push this button or that button was sent to a person that spoke poor English in Manila, Philippines. After being asked to spell my name ten times I gave up on this as Ford would want. I went back to the Ford web site and found a chat and after filling in the blanks got someone to tell about problem, after a very long Chat was told the problem would be escalated when I asked what that meant told the dealer would be informed of problem by Ford. Asked how long to get the part replaced was never given an answer so this turns out to be a wasted effort, Ford doesn't care they have their Money, Penkse Ford of La Mesa California doesn't care they got their share from sales. DON'T BUY FROM PENSKE OR FORD IF YOU WANT SERVICE AFTER THE SALE. More

Love our Penske experience. We were very pleased with Penske Ford and Todd, Richard and Michael in particular. We can highly recommend this place for your Ford car desires. Ask We were very pleased with Penske Ford and Todd, Richard and Michael in particular. We can highly recommend this place for your Ford car desires. Ask for Todd or Richard, they will take care of you. More

Saturday's not good My adviser is the best his name is Mike but he's not there on Saturdays though the other people who are there are very rude. When ever Michael decides My adviser is the best his name is Mike but he's not there on Saturdays though the other people who are there are very rude. When ever Michael decides to leave I'm gonna look for another place to take my business More

Maintenance Great Experience suggest separate upscale wait area for VIP customer for every customer that buys extended warranty and or premium vehicle Now that y Great Experience suggest separate upscale wait area for VIP customer for every customer that buys extended warranty and or premium vehicle Now that you are refurbishing Penske Ford offers special opportunity to do this More

Happy to know the General Manager Josh here at Penske La Mesa cares about his customers and their concerns! My husband and I had an issue and Josh fixed it to know the General Manager Josh here at Penske La Mesa cares about his customers and their concerns! My husband and I had an issue and Josh fixed it right away! Thanks so much Josh! More