Sedano Ford

Buying a new F-250 truck The number one reason for the rating would be my salesman Alem Kidane. His knowledge of the Ford trucks was outstanding. Along with his follow thru wi The number one reason for the rating would be my salesman Alem Kidane. His knowledge of the Ford trucks was outstanding. Along with his follow thru with sales process and completion of it. In fact I would rate Alem as the top salesman I have ever had in buying a car or truck. This would include Honda, Acura, Chevy, Nissan, Toyota, Dodge, Porsche, and other Ford products. More

Great customer service. The appointment went smoothly and fast. Always great and friendly service at Penske. My service rep was very friendly and competent. He gave me all his attention and made it a and fast. Always great and friendly service at Penske. My service rep was very friendly and competent. He gave me all his attention and made it a pleasant experience. More

courtous quick and professional very happy with the service on my vehicle and the quick and prompt service by Larry Downs My car was done as promised and all work was down very happy with the service on my vehicle and the quick and prompt service by Larry Downs My car was done as promised and all work was down More

Another good experience. My mechanic, Michael Vermilya, is very personable & competent. I always feel confident that he's done the best job on my vehicle. I like the fact t My mechanic, Michael Vermilya, is very personable & competent. I always feel confident that he's done the best job on my vehicle. I like the fact that I get a free car wash too. More

Good experience Easy, low pressure shopping experience. The sales person was helpful and informative. He followed up with me after the sale to check on my experienc Easy, low pressure shopping experience. The sales person was helpful and informative. He followed up with me after the sale to check on my experience. Iwould shop here again. More

Always a good experience Been taking all my Fords to Penske Ford (fromerly Drew Ford). The service is great, although delaer prices are high (as usual). Bonus points for the Been taking all my Fords to Penske Ford (fromerly Drew Ford). The service is great, although delaer prices are high (as usual). Bonus points for the exterior wash and a bottle of cold water when you pick up your vehicle post service! More

Scheduled Maint, Oil Change This is a great dealership and service center. I purchased my truck new from them in 2012 and have had all maintenance and servicing done with ZERO p This is a great dealership and service center. I purchased my truck new from them in 2012 and have had all maintenance and servicing done with ZERO problems. Mike Vemilla is my Service Advisor and he is the a true professional that cares about his customers and does his absolute best to get you in and out without delays. I now have 122K on my 2012 F350 King Ranch, and this truck still runs and drives as new. Its a "keeper". More

very bad experience with Penzke ford we in for my service ask for other issues to be Addressed under warranty Van Cruz service Advisor to me my 100,000 mile warranty wasnt really a Good we in for my service ask for other issues to be Addressed under warranty Van Cruz service Advisor to me my 100,000 mile warranty wasnt really a Good warranty when my wife went to pick the vehicle up he told her he was Speaking about the Wrong vehicle. I thought it was just me but saw Several complaints that day about the Same person More

Fast and Efficient I've taken my Ford Escape Hybrid to Drew and then Penske since I bought it nine years ago. I've always had great service. Can't say enough about my I've taken my Ford Escape Hybrid to Drew and then Penske since I bought it nine years ago. I've always had great service. Can't say enough about my Ford Escape Hybrid that has had such a great maintenance record. Best car I've ever owned! Since moving over to new management...Drew to Penske...I've notice a difference in how I'm now treated as a customer. There seems to be more "up selling" of products and services. As an example, my last visit this past month, I was told that I needed new tires and windshield wipers...to the tune of $999! I may be a woman...but I'm not uninformed about where to get tires at a better price, or that I'm not aware of the degree of tire wear I have currently. It's almost like an insult being "up sold" on such items that I could easily get at COSTCO or even online. Before, under Drew management, I was given a print out of what was recommended...not an "Up Sale" at point of service. I was not told I should replace my tires immediately or my wipers. As I said before....service is fast and efficient. Just wish you'd have the service staff not be so pushy in selling products or services. If' Penske is going to continue to "Up Sale"...I hope that they will become more price competitive in the future. Then indeed I may indeed my tires and wipers there. Thanks. More

FROM A LOYAL, REGULAR CUSTOMER I HAVE PURCHASED TWO FORD F-150'S AND HAVE BEEN TAKING THEM TO HAVE THEM SERVICED FOR OVER 20 YEARS. NEEDLESS TO SAY, I HAVE BEEN VERY SATISFIED WITH I HAVE PURCHASED TWO FORD F-150'S AND HAVE BEEN TAKING THEM TO HAVE THEM SERVICED FOR OVER 20 YEARS. NEEDLESS TO SAY, I HAVE BEEN VERY SATISFIED WITH THEIR SERVICE. More